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October 2023 by Ella J.
This review is specifically for the man working today,10/14 around 3pm. He was so incredibly warm, professional, kind, and energetic. I came in for a passport renewal and he was super sweet and patient with EVERYONE who walked in the door. I wish I got his name. Give this man a raise!
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July 2023 by AJ M.
Yolanda at this store in Henderson made my day :) Wasn't sure if I should give them 5 stars for the entertainment or 1 star for the poor behavior. I felt for a moment like I was part of a soap opera tv show. Kinda funny. Walked in with big wrapped item and asked for a QUOTE to know how much this would cost me. Yolanda then asked me how I want to PAY :) so I asked why pay, that I wanted a quote only. This is when her face dropped and she had that killr face, very mean looking. Oh boy, it was scary but also very funny which made me smile and I realized that her mistake made her feel very uncomfortable. Either she starts laughing with me and apologizes but the contrary happened. This is where the fun begins...From that point I knew that I can't expect anything positive and that the quote or anything else she'll give me won't be in any acceptable range. I knew something ridiculous is coming my way as a payback from YOLANDA. :)First she started measuring the item I had with me. It was not in a box but well wrapped as many items I have received before through FEDEX. You would think that measuring something (height/width/length) would be easy but she started wrapping her measuring tape somehow around the item I had with me. I did the same measurements at home and the length was almost 3 feet off, height and width 1 feet off. :D The quote I received was just for a BOX to put my item in there. The ask was$361 just for the box. Soap opera episode without a happy ending :D
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June 2023 by Susan L.
This location is on the corner of a strip mall on the right hand side when pulling in the parking lot. If you have a postage paid package that just needs to be dropped off, then you can come to this location and literally drop it in the Ship and Drop box kiosk. You just scan your barcode and if it accepts it, a big sticker receipt prints out for you and then you drop it in the box. Keep the receipt for tracking and reference. If I didn't have to wait for so long, I'm sure the lady there would if helped me, but a customer had a lot of questions so she was tied up. I'm pretty sure she was the only person working there too so I kinda felt bad. Good thing it gave me enough time to look around and found the self help kiosk box. They seem to offer printing and a couple of computer work stations with paid usage. You can use a credit card or buy usuales time in their cards. There was also a giant printing cutting machine, but I had no idea how to use it. I would recommend using this spot for quick drop offs. They also sell small office goods like resume paper, post its , pens, and bubble mailers. I didn't buy anything, but good to know if I need to. Prices seem ok for those items, but pricing for shipping was more than the post office. Things to keep in mind depending on your needs.
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May 2023 by john m.
I have rarely seen a more apathetic set of employees than at the local Kinkos Fedex on Stephanie Street. I had a package that was too large for the drop and I just didn't get the impression that they could care less. I guess it's a good thing they have the shipping business pretty much monopolize and they can give zero concern for people and their packages
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February 2023 by Kimberly K.
Needed to ship some items home due to overpacking Pricey for shipping and box, but staff was super friendly and efficient. Parcel arrived as promised.
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February 2023 by Fred McAnlis
Great job they help me learn how to make copies and download from a flash drive all in all a good experience
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January 2023 by Jin K.
If I could give the 0 stars, I would. I paid $5.55 to get my packages delivered between 5 and 8 pm. I came home by 4:40 and they came at 4:26 and left a an attempt delivery notice. What in the heck. I called their 1800 "customer service" line and was told - there is no direct number available for the Henderson Warehouse, so sorry but nothing they can do. Aren't you customer service? Make them turn around. Nope not possible. It is a secret society with no direct managers, phone numbers or people who can assist. Sorry you left work early for this AND that you paid for this terrible non service. I asked for their postal inspector equivalent. No such entity, essentially they said there is no upper management whom I can contact. Again, lies. Their corporate headquarters are in Tenn and their CEO is Frederick Smith. 901-818-7500. It's called Google folks, stop lying.
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December 2022 by Michael F.
Lost my package and had someone sign for it that I have no idea who that person is? Not at our address. Called to report valuables lost and all you get is a computer assist. No option to speak with live person. Package needed to be on time and now it's worthless, just like FedEx service.
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October 2022 by Fangy T.
Rude AF. How is fedex still in business? When I get there they already talking **** about the customer before me who was not rude. Then I bring in a large heavy box that I barely get on the counter, but they tell me to use a self check out with no hand scanner. So I had to lift the giant box in a awkward angle to tje tablet. Then the drop off box doesnt take big boxes and I have to hand it to them anyway. Morons.
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July 2022 by Colleen B.
Some stuff was shipped to me by FedEx and I needed to refuse it I called customer service and they said to take it to the store store and they refuse to accept it - so I drove a couple miles in 110° for nothing I wish they all were on the same page. They also said that they can't accept the box with that sticker on it but that sticker Was on it when FedEx dropped it off so I don't know what to do anymore.
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June 2022 by Carmela M.
I wasn't going to write this, but my friends that I was mailing a Fed Ex package today, suggested that I should because like myself. They felt like the interaction that I experienced today was rude. I have been using this location for many years and I always had a good experience by the helpful staff until today. The male manager (Scott) ignored me and helped, individually, the two other male customers (with two different transactions) behind me without greeting and purposely looked away from me, when I acknowledge him. No hello, stardard greeting or nothing. If he couldn't assist me or had prior agreements with to assist them first, that's completely okay, but at least acknowledge the customer next in line while you decide to assist the other customers behind them. I said 'Hello' to him second time to again to see if there was a misunderstanding or misreading the interaction on my part. He said 'Hello' like he didn't want to at all to me and quick stepped pass me to the back. I am really perplexed by the cold shoulderness and it doesn't make me feel comfortable or welcomed into this location again because the manager sets the overall environment and tone. I am pretty sure his is a good manager overall but he wasn't to me, which makes it personal issue on his part. My main concern is if I have any questions or issues that may require any management assistance, Scott may choose to not address it in the future.
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April 2022 by Paul B.
This FedEx office used to be great! Not sure if Scott is a manager or not, but he is not friendly or helpful! But unfortunately he was the only one out front when I came in today. I asked him a question about scanning, his response was read the directions! So much for customer service! If you do not use those machine everyday they are not super easy to use! I have been here many times and he is never friendly! Acts like he hates his job! Some of the other employees are helpful and friendly but not Scott!
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February 2022 by Joseph G.
I rarely ship anything so I was somewhat apprehensive. But the staff was very helpful and patient. It turned out to be a great experience.
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October 2021 by Erin O.
This afternoon, an upper management-type person named Scott was admonishing employees for "wasting time doing things for customers that do not make money" and reminding them to "insist on upgrades even if a customer doesn't want them." Whoever is above Scott on the FedEx org chart might want to to suggest to him that if he is going to give these lectures, he might want to give them out of earshot of current--and in my case--former customers. I will never set foot in this store again.
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July 2021 by Malia Y.
Very helpful and pleasant girl working the front desk. Held a package for me when I went to get change and eat.
