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November 2023 by lori geuy
Great prices. And great selection of shoes.
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August 2023 by Autumn
I think everyone has experienced a pushy/overbearing employee or two if they’ve ever shopped here. I assume the workers are rewarded for making a sale, or are paid commission, because their determination to make a sale by bringing you seven pairs of socks/shoes you didn’t ask for just for you to push aside and not try on (because you didn’t ask for them), would be confusing otherwise. I understand that they’re most likely trained to do this/it’s part of their job, but if that’s the case I wish journeys would stop making their employees do that, because it’s extremely uncomfortable and turns me off to the idea of shopping there unless I know I’m 100% buying a pair of shoes that day (which is rarely ever, maybe once a year or less). I pretty much avoid even walking in front of the store because sometimes the employees will try to get you to come in. That being said, journeys does usually have the most up-to-date options and trendiest shoes. They have good diversity and usually have what you’re looking for. Unfortunately that one really good thing is dampened by the uncomfortable vibes of feeling like you’re being forced to purchase something.
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August 2023 by Jan Bishop
Love the buy one get 50% off the second pair
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August 2023 by Colleen East
Employees standing around and acted annoyed when we asked for help
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July 2023 by Laura Aduddell
Store was clean and organized and had a good selection of shoes. Sales were also good right now and the service was great
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May 2023 by Nia Camerino
Went in here with my husband and 1 yr old and within 5 minutes was harassed by an employee because his manager made him follow us around the store and ask several times if we “needed help.” I’m an African American female, employees were white and he didn’t talk to any other customers. Take what you want from that.
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February 2023 by Mina R.
This location is inside the Galleria Mall. Main floor at the bottom of the escalator. They have some of the best prices compared to some shoe stores Ive been to. And If you are signed up as a member. You can earn points for cash towards shoes. Also. Members get awesome discounts and bonuses. This location is fairly small , always busy, and long lines. The cashiers are not so friendly too. Overall. Its a decent store.
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February 2023 by Jennifer Davy
Had an exchange for my fiance which they mage very easy and painless setting how there store was the only store available with that specific show ob stick on the floor!
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February 2023 by Emanii Murphy
The associate couldn’t be bothered. The older gal with black hair didn’t look up from her phone from the time I walked in to the time I left. Leaning on the counter
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February 2023 by Sheuna Maughn
I love my shoes.. great price
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November 2022 by rachel duron
Had an issue with the shoes we bought & the nice manager took care of it.
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November 2022 by Chuck Jr
Nice people and good priced shoes
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August 2022 by indeprev
Very busy, but friendly and helpful staff. Able to find shoes for back to school.
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May 2022 by Alyssa N.
Rudest customer service i've ever experienced. I went online for the return policy because I got shoes that messed up my feet badly and only wore it one or two times. It said that the shoes can be returned with or without the receipt/shoe box. I had the receipt but no box so I called in to the store for inquiry if I could still get a return. I explained my situation and the assistant manager Isa told us "First off that's the wrong way to go about it" and completely ignored everything I said. I would understand if we can't do a return or exchange and told me clearly but she gave me attitude over the phone and in person. I came in to do an exchange since she said she would allow it this one time and she said right in front of me "here we go again, this is the second time today" in a degrading and frustrated tone. She did give us an exchange but she kept noticeably sighing and muttering annoyance's under her breath. We will never come purchase from here again.
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May 2022 by Dina Enders
This is a great place for getting shoe. If you want Customer Service or help on the floor forget it,