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November 2024 by Ria Jimenez
All the employees at this location are always professional and very helpful! They always try to work out a good deal ! You guys should check this location out! It’s always clean and organized. Smells nice too
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October 2024 by A A
Been a llng time customer. it is because of employees like Kimberly & Armando who have earned my respect and loyalty. The products in this store are good quality and the pricing is fair.
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September 2024 by Vegasguy513
Good Customer Service and always go above and beyond to help you.
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March 2024 by Gwen Vargas
This Pawn Shop sells stolen objects!! I would not be surprised if they are in on it. Our storage unit was stolen only 5 minutes away from this location! The staff there was absolutely rude and did not want to help in any way. Santiago had an attitude and did not show any kind of sympathy! Be careful with this place and any storage unit you may be renting near it. Do not use Market Storage down the street either!
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February 2024 by Cody Abordo
Natasha was really helpful and had great customer service. The staff was all really cool.
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February 2024 by Alyssa Butler
Clean store and very nice Staff. They have great deals.
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January 2024 by Dayron David Guerra
This place is the best
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November 2023 by Raquel Molina
Friendly service
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November 2023 by Jay Dubz
It’s just another pawn shop
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November 2023 by Katherine (KT)
Honestly, this is the absolute best pawn shop for customer service and most bang for whatever you are there for.... except....On certain days when one particular manager is working. If you walk in and it feels like a ghost town with no customers and three employees sitting in silence... no laughing or joking or greeting.... you know he is there.... turn around and don't waste your time.This particular manager with his over inflated man balls is self-centered, thinks women are idiots and is a self proclaimed genuis of everything.Examples:More than once, he has talked down to me and rushed me out the door, not letting me get a word of negotiation out. He constantly hovers and will literally in front of the potential buyer or seller take the item right out of the staffs hands especially new ones, then takes over what they are doing even if it was going great. He loves to point out the mistakes he thinks he sees to put the employee down in front of everyone. Then he acts very annoyed and changes the price to what he thinks. This is when his arrogance and big head are most present, especially when the customer is a female or the employee is. When it's a woman, the more sarcasm and no time for you attitude is out. Even when the employees try to say something to him to help me, the customer, to be heard, they are quickly shut down as well and told it doesn't matter it's his price or no price. He doesn't even realize who his frequent customers are and pays no attention to the account that would tell him.I have also seen many times him not even try to look up an item he doesn't know about or is not in the system. Instead, once again, he makes his low price up and remember no negotiations or questions were allowed. Did i mention how low his dang prices are for selling? It's robbery! I have never seen him give a fair and honest price or allow some back and forth negotiations. He would rather take advantage of those who could be in crisis, financially drained, and/or having the worst day ever.My final straw to write this was him saying to my face on a recent visit:"Take this price or go somewhere else. I am not answering any questions about the item, and I don't want to hear about what else you have that was appraised the other day here. Here, take your item you can leave. No questions. "While i am trying to learn and educate myself and find a solution, i am pushed away from the counter to the door like dirt on his shoes that should not be in his store.Whereas on the other team, even if they only kind of remember you or maybe they don't, you'd never know. When they see you, they treat you like you've walked in their door a hundred times, especially when the account confirms it. This makes all the difference in setting a foundation for a sale or buy and creating those long-term consumers. Respect, patience, understanding, and willingness to communicate are vital skills to have in this field.It makes me wonder why performance is not more closely evaluated. I guarantee it would be night and day on which team is doing the most business depending on manager. But I am sure hiding behind the weekday vs. weekend excuse lets him slide on by.So basically, go at your own risk. Try the weekends.Just remember it doesn't take a lot to be an overall good human to others. I hope one day this manager looks in the mirror and sees all his arrogance was not worth the karma and loneliness it'll bring eventually.
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October 2023 by Phyllys Barlow
My husband and I have been going to this pawn shop for 10 years never had a problem until I met Santiago Hernandez he is a very rude person. He argue back-and-forth with customers and had some very nasty remarks. I will never do business at this place again.
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October 2023 by stephen mcminn
Great service and always welcomed in! Made sure I was taken care of for all my purchases!
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August 2023 by Mark Love
I normally visit EZpawn to purchase tools at a discount but today I decided to see how much they’d purchase tools. The pictures below show the nailers I wanted to sell. The prices I’m selling for. They offered $7.00 each. They have similar tools on the wall for similar prices I’m selling these for. The offer of $7.00 is (not the employees fault) is unethical when they turn and markup their purchases.
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June 2023 by Talia Fickas
I love this Eric is the absolute best much love Eric your number one customer Talia
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May 2023 by Kimberly Underwood
Eric was fantastic and extremely friendly including with Kimmie.
