CVS

Most Recent Comments

• March 2025 by Mary Herbert
  Thanks so much CVS for making it so frustrating to shop with you that I finally discovered the joy of Amazon. Honestly, I owe you.
  
  Your prices? Higher.
  Your attitude is inspiring...its inspired me to never come back.
  
  Now I get what I need cheaper, and with zero hassle. Returns? Click. Done. No guilt, no eye rolls, no drama at the counter.
  
  Funny thing—I haven't missed CVS one bit. Not the lines, not the weird coupon system, and definitely not the customer service.
  
  Keep up the great work, driving customers straight to your competition.
  
  Warmest regards,
  A Happier (Former) Shopper
• March 2025 by Sara Thompson
  Horrible customer service. I have never been to a pharmacy with such terrible customer service.
• February 2025 by Laura Addis
  I only recently switched to this pharmacy, because I really liked a particular pharmacist. He was very helpful in transferring all my medication‘s and was very pleasant to deal with. Also, the people who have done vaccines are quite good. I just have to comment about a negative experience that I’ve had with the young man who works the drive up counter.
  Also, overall, the prescription service has been dismal. I authorized a request that was sent to me via text early this morning at 8 AM that had asked me if I wanted a particular prescription refilled and I replied yes. I went to the pharmacy at 5:30 in the evening and waited online in the driveway for 20 minutes. When I got to the counter, the young man told me that that prescription was not ready yet. I had said to him I had called it in at 8 AM. He started becoming more difficult.. Michael proceeded to tell me that there was a long line behind me, and there was no way that they would have time to fill my prescription while I waited but if I wanted, I could sit in and wait inside while they worked on it. I proceeded to sit there for another 10 minutes while rooted through boxes and bins, tossing other people’s prescriptions around and on the floor as he tried to find the other two prescriptions that were already ready.🙄
  
  Another time months ago I went in there and purchased a bottle of wine that had a dollar off tag on it. When I got to the counter, they refused to take the dollar off so I asked the manager. The manager was rude and condescending and said he could not take the dollar off because it was illegal to do so. I asked him why then they had the label on the bottle to begin with because that was misleading. I also stated since that was the price posted that was what he needed to charge. He continued to argue with me and then sent employee over to the shelf to remove all the tags. Sounds like the store needs better management
• May 2024 by Sallie Johnson
  I have never had a good experience at this pharmacy. They aren’t kind and it seems like they do whatever they can to make your experience as frustrating and hard as possible.
  Donavon really made my week hell. I work a full time job making a median income and still can’t afford health insurance. I do without and pay cash, but my kids qualify for check up. They treated me like I was the scum of the earth. When I called to get the medicine transferred over because Walgreens doesn’t accept check up. Donavon stated that he couldn’t take my card because it’s the card you bring into the doctors office. He needed one with a bin number. I didn’t have a card with that information. It was a Saturday and member services was closed. He transferred the prescriptions over anyway and didn’t tell me. So when I called Vons to transfer over, the prescription wasn’t there.
  So I tried to get ahold of the doctor at urgent care to transfer the prescription and he was out for the week.
  My kid can’t breathe and this butt head wanted a bin number. I was finally able to get a hold of member services, who supplied me with a bin number, but said that the pharmacy should already have that information. Donovan needs to be re-educated and the whole place needs to be trained in customer service and kindness.
• January 2024 by Selina S.
  I went in this evening at 9:00 PM and the store closes at 10 PM. I was only there in for a few minutes but my purchase to complete it. I needed to do it at the register. I was told I was not allowed to complete my purchase because at Night time they keep the registers closed. And I asked what time they close and they told me at 10 and I said so basically you're closing the registers an hour before the store is closed. In my opinion honestly that's just laziness because there should be no reason that the registers are closed an hour before the store is closed. I wish I would've asked and not tried to convenience the workers when I went to check out. Because I brought some items for me and my daughter to have movie night. So I checked out at the attendant on duty. Because the two ladies that were on duty look like they were too busy, talking the whole entire time why customers were in the store about personal business then they were about helping me. I understand closing registers 10 or 15 minutes before but a whole hour before. I will be contacting corporate to find out the policies because I had to go to Walgreens down the block to get the same services.
• January 2024 by Kind
  Thank you to pharmacist Ryan and his staff(Brian). Ryan went above and beyond to pull my meds from the other pharmacy location because the ER sent it to the wrong CVS. In fact, the CVS at 1551 W. Sunset location, the assoc. verbatim asked me to call my regular pharmacy location to pull it because they were backed up (terrible customer service and absolutely rude).Nevertheless, I would not go to any other location except the Wigwam Pkwy location. Thank you for always being so kind, professional, and caring enough to customers such as myself, in making sure we receive our medications.
• October 2023 by Lilron Green
  Over the top service I’ve been going to them for a while now and the staff are always very helpful and friendly my biggest apreaction is the pharmacist Ryan thank you so much for always helping me
• October 2023 by Kendall W.
  Never had a problem with cvs until this location. The guy was not helpful and wouldn't open the register for me to pay but opened it after I started paying on the self checkout. I was having trouble with the payment at self checkout and had to switch my form of payment because he wouldn't open the normal line up and didn't want to do his job because I look young. I'm 25 and look 16, and I'm sorry I don't want to use self check out. Going to Walgreens from now on. I was able to get my stuff but just because I look young doesn't mean I have to use self checkout and that he can take the older guy behind me on the register after me asking. I wouldn't have been as upset if he hadn't opened the register for the other guy after me asking 2 min prior I was literally just finishing paying. So frustrating
• September 2023 by Terrence B.
  So efficient Mr clement was so knowledgeable fast too wish my local Texas CVS was that smooth
• August 2023 by Al Forsythe
  Store associaite helped me to find the product alternative against the discontinued one, and it is working! Store is clean and well organized, thank you
• August 2023 by Maricel L.
  I've been getting my Parents Rx at this location with no issues, up until today that a person from the Pharmacy Name Koi answered with a frustrated voice and abrupt attitude, stating that , you have to call your Dr's office to change the plain Prep liquid to a flavored one , and he proceeded, ee can request it but you have to call and ask in a bossy tone of voice... RUDE and disrespectful.
• August 2023 by Adekunle Ajayi
  Sandeep & other CVS team members on Wigwam & Pecos are the best! They’re very knowledgeable, helpful, kind & patient with all store customers!
• August 2023 by LC
  Customer service in the store is bad. I don't know about the pharmacy portion.
• June 2023 by Jamie Grant
  All the staff in the store are amazing and super helpful. Monte is the best, super courteous and helpful. Went above and beyond to make sure I was satisfied. As for the pharmacy, Daniel I S A MEAN LITTLE MAN. HE HAS SOME SERIOUS PROBLEMS. MY GOOD FRIEND HAS CANCER AND HE WOULDNT FILL HIS PRESCRIPTION. Ryan gone above and beyond and saved me from living in misery. has no sympathy for a man with cancer, I don't understand how someone can be so cold.
• June 2023 by Greg Tony
  Very good service