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December 2022 by Felicia Rodriguez
I've been going to this store for the past couple of years and the staff and their system operate very slow. There's an older lady and gentleman that move very slow, they make the check out process take forever and the man will talk your brain off. He isn't mean just talks a lot.Overall I wish they moved faster and get the customers in and out the store. There is a lady with dreads that is very sweet and does get the job done ! Shout out to her. She is a hard worker and quick at her job.
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July 2022 by Roi Ramirez
Paid $15 for gas at this location 6/29/2022. Finish pumping, I get my receipt start my car to find that my mileage not only didn’t move but went down a mile. I drove down the street parked, restarted my car just to make sure it wasn’t my car and still no update. Drove back to tell the clerk only to be told there was nothing she could do. Even free I explained that I believed I received no gas. Pretty sure this wasn’t the first time it happened either at this specific location.
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January 2021 by Stephanie M.
I had some time to kill so stopped to play in the gaming area. Went through the cash I had pretty fast and was looking for my ATM card sitting at the machine where I had been playing. The cashier came up to me and told me I couldn't be sitting at a machine because I wasn't playing. She wasn't rude, but she probably know how much money people are playing before accusing them of loitering.
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August 2020 by Jacqui C.
I neglected to change my oil for about a year and half until I decided to come here and finally get it changed. Due to COVID-19, they were doing things differently and I had to stay in my car the entire time they had to fix it up. The guy who helped me out, Alfredo, was absolutely awesome! He gave me a 15% discount on both my oil change and air filter change because I was new to this location, plus he gave me a coupon for my next one and an exterior only car wash. Excellent service! Will be back for future oil changes.
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August 2020 by Brandon O.
Pulled up for a quick transmission flush. This is the first location I've seen where you don't even have to come out of your vehicle for a line change. The gentleman were very professional and efficient. From the time I was there the bays were never empty all the way up to closing but the staff handled everything adequately and in a timely manner.
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November 2019 by Amanda P.
Ive had several oil changes at this location and a transmission flush. Anytime I go, either after work on a weeknight (often right before they close) or on a Saturday - all of the staff is professional and courteous, no surprises on prices of their services and they always explain everything that was completed or suggestions for work needed in the future. Im a happy customer and will be back. Thanks guys!
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June 2019 by Kram S.
The guys at the car wash are awesome completely helpful... Now the Younger African-American female behind the counter that's a different story. Now mind you not once did I ask for her comments or any of this I walked up to the counter to purchase a drink well my car was being washed and she went on to tell me a story about how she hates cops and wishes they would all die because they pointed guns at her sister the night before. No offense but when I'm waiting in line to buy a drink the last thing I want to hear is the cashier go on a rant and rave about her ghetto experience with the police. After that I brought out a five dollar bill and asked her if she could make change and thinking that she knew everything with her attitude she said you want me to break this five that's all you're going to give them? Boy I'm glad I don't work for the car wash. Are you serious with that?? This is an employee?? Lol well little do you know stupid that there's another five dollar bill and long was that totaling seven dollars I was going to tip out the car wash people not that it's any of your business and my finances and where they go. If I wanted your $7.50 an hour opinion I would've asked for it. How about you just do your job and keep your mouth shut because no one cares about the cops that changed you down you probably had it coming and number two don't talk about other peoples money or tips unless Your anger waste of life. Whoever that African-American woman was with the tattoos on her arm needs to not be working in front counter being the miserable face that everyone sees when they first walk in if you don't like the cops chasing you and then I suggest you don't do things to make them chase you. Number two why do I even care about your story? I didn't ask for your comments I just wanted to buy something to drink and next time I go through a car wash I will consult with you first about how much I should tip the person with my money that I earned. Wow Terribles your doing a terrible job at hiring qualified people!! Funniest part of the story.. im a retired police officer from here in the valley. You should know who your saying what too before you open your big mouth. But thats ok ill let it go i realize that police often chase down and arrest the wrong people. Im sure they were in the wrong if they pointed guns at you and your sister!
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May 2019 by Angie L.
Wanting to buy tobacco products? you better order quickly!! or be kicked out of the store !! ..I went to the store on Mother's Day around 820 looking for cigarillos, When I walked in the cashier didn't seem too happy to be working, she seem to have an attitude and was sitting down behind the counter when I approached the counter I look at the products.. she immediately reached for the swisher sweat unflavored, I asked for owls white grape OUT OF STOCK then settled for peach swishers ..she continued to reach for unflavored swishers ...and wen I tried to tell her PEACH !!! SHE SAID IF YOUR GUNNA BE PLAYING GAMES AND CANT MAKENUP YOUR MIND YOU CAN LEAVE ? Then she wanted to continue to argue with the fact she kicking me out bc I had to make a choice FASTER with the low stock ? She cussed at me and was very unprofessional.. (cashier was a short African American work.. with hair length 8in" ponytail)
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May 2019 by Alex S.
I had been holding for about two hours. This gas station had parking, was OPEN, had bathrooms, nice bathrooms, and had soap! I recommend going to this gas station my cashier today was Derrick
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May 2019 by Amanda B.
*WARNING* Terrible Herbst was bought out by a different company who does not care about Terrible Herbst customers AT ALL. I brought my car here today and they wouldn't change my oil because the cap is stripped. Here's the kicker, I've ONLY ever gotten my oil changed by Terrible Herbst since 2014. So they are unwilling to fix their own mistakes and it's disgusting. They pointed me in the direction of firestone and when I asked where the gentleman said "there everywhere". Cool. Thanks bud. Excellent customer service there...yeah right.
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April 2019 by Tim T.
Stopped by yesterday afternoon for a routine oil/change/lube job. There were cars in the bays ahead of me, but I was somewhat happy because they seemed to have an abundance of service techs -- sometimes 4 or 5 hovering over (& under) one vehicle, so I figured things would go pretty fast. After a few minutes waiting just outside one of the service bays, I was greeted, told him I was there for a standard oil/lube service, and while we were still waiting for the vehicle ahead of me to be finished, he did a walk-around of my car to check the various lights, scanned the VIN, checked my air pressure (alas, they don't do tires filled with Nitrogen), etc. After about 20 minutes (and the car in the Bay ahead of me was already there & being worked-on when I pulled-up -- these guys aren't exactly ready to be NASCAR Pit Crews yet...), I finally pulled into the service bay & the real work started, while I sat in my car. It turns out that the reason they had 4 or 5 techs hovering over the cars at times is because one or two of the tech were brand-new employees, still in-training, so they were being supervised & tutored by experienced service techs, who in-turn were being watched by a couple manager-types. They checked the oil, popped the air filter, etc. -- all the usual stuff that we all have witnessed & come to expect from oil changes over the years. In my case, I've probably been through this ritual as a customer close to 100 times now in the 30+ years that I've been driving. Which is why I am absolutely shocked and 24 hours later, still confused by what happened next... I casually told their lead guy that was making contact with me (asking for the mileage, "pop the hood," etc.) that I normally used synthetic oil on my car. No big deal -- it's common, I've used it each time in the probably 20 oil changes I've had done on this car over the years I've had it. He hit some buttons in the computer, then turned to me & I thought I heard him say something along the lines of "OK, so your total for service today with synthetic oil will be $197." It was kind of noisy, and though I was pretty sure I heard $197, I convinced myself that he *must* have said $97, which from my experience, was still way too high for a standard lube & oil job, even using synthetic oil, so I asked him to repeat the amount and he matter of factly said "$197" again. Now I'm thinking I've either entered The Twilight Zone & am in some sort of alternate universe, or that somehow, he'd also signed me up for a bunch of additional service like a radiator flush, tire rotation, etc. I'm stunned, but I confirm that he just has me set-up for their standard oil/lube job service, albeit using synthetic oil. I tell him there's got to be some mistake because the price is close to four times what I've been charged in the recent past at other places. He says something to the manager, the manager looks at the screen & says something back to him, and the response to me is something along the lines of "Well, that's our price using the servicing recommendations of your car's manufacturer." Understand that I'm driving a 5 year old Chevy car, not a Bentley, Lamborghini, or Monster Truck. I've had synthetic oil & lube services done at Chevy dealerships and other drive-thru oil/lube specialty places for my car in 3 different states over the past 5 years (never at a Terrible's before) & the cost has always been well under $100, usually about $50 or $60, so I'm speechless & clueless over this Terrible's Lube place trying to charge me $197. Still in a daze, I politely told them there was no way I'd be paying that much for a standard oil change service, and told them to use regular motor oil instead. Now I get informed that because th
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April 2019 by Robin Y.
I wish I could give this location zero stars. I was harassed, and the company did not view my case with any weight. I went in for an oil change on Friday, March 29. The employee that helped me took down my phone number (and possibly my house address) for his personal use. I received numerous phone calls and texts from him. Additionally, he found me on my Facebook and Instagram. I contacted their corporate, and it took them an entire week to reply. I received one "apology" where the man from corporate simply said, "sorry this happened to you". No apology on behalf of the man that harassed me. To be more in depth, when corporate called me, the man helping me asked for a detailed story of what happened. I began explaining and halfway through my explanation, I was interrupted and asked if anything that was said to me was "sexual". I responded no and then was told that this situation technically does not count as "sexual harassment". I was not calling to complain about a case of sexual harassment, but I called to complain about my private information being taken and used for the personal use of one of their employees, which I feel is still a case of harassment. And this should also be a breach their privacy policy. They did not handle the situation well, and I wish what happened to me was taken with more seriousness from the company. If you need an oil change, go elsewhere. Save yourself the headache, and do not go to any Terrible Herbst location in Las Vegas. Because even though this incident happened at the location on Sunset and Annie Oakley, their corporate for the entire company will not take your case with any empathy or gravity.
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April 2019 by Sean L.
I don't usually like to do bad reviews unless I'm really bothered by a business' service. The last thing I ever had done to my car was an oil change at this place a couple months ago. I usually go to the dealership for service and don't usually trust these places because they have a reputation for ripping people off. I've worked in the automotive and RV industry for years and don't know how many times we've had to fix a problem caused by any "quick lube" business. I've seen it all. I decided to go to Terrible's because I was in a hurry...last time I make that mistake! They tried to tell me the oil change on my Fiat 500 would be over $100. When I asked why they said, "All European cars use full synthetic oil." I laughed, I told them, "I've taken this to the dealership several times and was charged $50 for an oil change so I know it doesn't use full synthetic." I should have just drove away right there. A couple months later (now) I go to add washer fluid and noticed my hood prop bar is resting in a spot to the side. The plastic bracket that holds it in place was broken. This means they didn't properly secure the bar in it's correct position before closing the hood. Whomever did this didn't own up to their mistake because I'm sure it made a funny sound when they closed the hood. A minor detail, but now I have to spend money on (most likely) an entire hood prop as they probably don't just sell the bracket. You guys really are Terrible.
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March 2019 by Dpm D.
I usually go to the location on pecos rd....for the price they do an ok job so that's why I go back. They are always extremely busy though. Today for example, it's Tuesday at 1:30 pm...why would it be busy right? Wrong! So busy! So I turned around and decided to choose this location on sunset. It was an excellent choice! The staff was very friendly and my car wash was so much better than the one I usually receive from the pecos location. I will continue to come here from now on. Also I was in and out in about 20 min!!
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December 2018 by Jamison G.
Went for an oil change and air filter. The tech quoted a price and I agreed and went in to sit down. Then he comes in and says that it's going to take an hour for the air filter to get delivered from another location. I had time so I said ok I'll wait. So the tech leaves and later comes back and says the manager said they would not order it because it's just one item. I asked the tech if they were in busy to make money or just turn away business? I don't get it. Still baffles me. Later the manager comes out and says something about deliveries are made on Wednesday. I just agreed because I was so irritated at this point from the stalling and lies from the manager and the tech. I needed up going to auto zone and buying and air filter myself and installing in less than 5 minutes before which is what I should have done the first time. Good luck if you decide to go to this location.
