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July 2023 by Elena G.
Came in for snacks/chocolates. Posted everywhere "buy one regular price, get one for $1.00." Got charged regular price! Clerk stated, "it's not on the picture." But the sticker is posted directly below many items NOT on the picture. Boohoo! Please move the stickers to the appropriate candy bars!! Common sense!
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June 2023 by Kourtney C.
My mother and I came to this Arco on June 28 at about 11 PM to fill up our tank, get energy drinks, and snacks for our road trip. After we got gas, we went inside to pick out what we wanted and as we're walking around the isles, the cashier approaches us very aggressively and says he has the right to be suspicious because we have large purses. Our purses were average size, it's not like they were backpacks or giant purses. He proceeded to follow us around the store insinuating we were stealing and putting things in our purses telling us he was watching us. We said okay check our purses we just bought $40 in gas, We don't have any reason to come in the store and steel $10 in snacks. My mom and I proceeded to walk around the store to find what we wanted as I'm talking to her I'm saying I live in a half $1 million house around the corner, I'm a local business owner that owns boutique across the street from the Boulevard Mall. My bills and my rent at my store. Probably cost three times what this guy makes. You're taking your minimum wage job way too seriously dude. Last time that I checked, I don't look like a crackhead or a homeless person neither does my 53 year old mother. We literally did nothing wrong. We wanted to get more items, but his aggressiveness was making us so uncomfortable we decided to just get what we had in our hands and leave. Once we got up to the register, I opened my bag and sarcastically said here look I'm not stealing anything. Do you want me to dump it out? because I was upset. He said no, then I walked out flipping the bird. After I walked out, my mom told me she asked him the same thing opened her bag saying look nobody took anything. He refused to check her purse, snatched all the items we wanted to buy, walked away and told her to get out. I was upset so I walked back in and demanded to talk to a manager and he proceeded to say we should've left our purses in the car and that he's calling the cops. I can't believe you would call the cops over something so ridiculous. If you're dealing with drug addicts and homeless people stealing things from your store, is that the kind of place that women by themselves should feel comfortable walking outside at night with just a wallet in their hand? Absolutely not I feel safer with a purse that I can have a better grip on that's not as easy to snatch off my arm. I understand if you have a policy to not have large purses and backpacks, because of increased stealing but have it clearly posted on the door and when someone walks in, ask them to leave their bag at the front or take it back to the car not aggressively harass them while they're trying to shop. it's as Simple as being respectful, which he was not. I admit I got heated and was yelling but how do you expect somebody to react when you're being aggressive? Two women against a dude following us around the store. Absolutely unacceptable. We will NEVER be coming to the Arco again. It's unfortunate because we have spent a lot of money there in the years we've lived in this neighborhood. We ended up going to 7-Eleven and getting $30 in snacks that were way cheaper anyways. Arco lost out on our business tonight and forever because your staff is so poorly trained and bad with people. We will be filing a complaint with corporate.
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June 2023 by Marco
I stopped by to buy some ice cream, apparently the price on the shelf is not the right one. I told the cashier it says 3.99 but said he's not allowed to change the price, even if it's wrong. I understand. Management needs to price their items correctly
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June 2023 by Marco Knight
I stopped by to buy some ice cream, apparently the price on the shelf is not the right one. I told the cashier it says 3.99 but said he's not allowed to change the price, even if it's wrong. I understand. Management needs to price their items correctly
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April 2023 by D H
We usually have no issues going here and thought it was a friendly place until recently when we went to get some nachos and we usually put the cheese in the container separate from the nachos and unfortunately there was very little cheese coming out only drops so we decided to throw the container and put the nachos package that was unopened back and the guy at the register who was ringing up other customers goes out of his way to say why did you do that? We were caught off guard and didn't know if he was addressing us and if he was joking only to realize by the look on his face he was serious and we didn't know what else to do other than to leave after making us feel like we did something wrong when we just threw the container that barely had any cheese in it because there wasn't anymore cheese to dispense. To get that worked up for a plastic container is ridiculous if it bothers you that much refill the cheese dispenser and check it more often to make sure it's not empty to avoid a situation like this again.
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November 2022 by Oliver V.
Stay away from pump 5 or better stay away from this gas station. I paid cash and no gas came out when I came back to get my money back the cashier said I had to come back in the morning at 6am. It was at 4pm. Why is there no manager for a 24 hour store.. so sketchy. When I came back in the morning the manager said he have to look back in the camera and look in report for overage. It's been 3 days and still I have not got my $40 back. This is no joke losing 40 dollars with gas prices today. The staff is incompetent and what a nightmare experience. I was robbed with my $40. I would not do business with this store.
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September 2022 by Clayton S
It’s clean, but charge extra for everything if you use a debit card. There’s no justification for that these days except greediness. Just paid $3.05 for one gatorade.
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August 2022 by Lulu Botello
Today I walked in like usual and I kindly ask a gentleman if they had any cheese for some hot cheetos w/cheese and he was going to check the mechanic and then he asked Sina and she hurry answered that they had ran out while I was putting what I could of cheese from the mechanic she just walked back and forth to check what we were doing and then this lady was just looking at us like if we were going to steal something and then she saw someone else come in and was all nice to them
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July 2022 by Clayton Stewart
It’s clean, but charge extra for everything if you use a debit card. There’s no justification for that these days except greediness. Just paid $3.05 for one gatorade.
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February 2022 by Robert B.
I went in and wanted to get 3 Monster Energy drinks for $6 as posted on the shelf. When I got to the register it came up differently. I hadn't noticed that the price mentioned "App." The manager took time off his busy scehedule to use his smart phone with the app to give me the discount! Excellent Service in a Very Clean store! I noticed when I was leaving the same manager letting in teens from the nearby high school a few at a time. He still managed to be professional and courteous! I would HIRE a manager like him! Well done! Recommend!!
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January 2022 by James Roth
⭐⭐⭐⭐⭐ Go see $uper Mario and his team and get your car washed and hand ? dried at this AM/PM Arco location!!! You will not be disappointed!!! Best drive thru car wash at a gas station in ALL of Las Vegas!!! Positive attitudes EVERY time I visit!!! I look forward to getting my car washed and Mario's Big Smile ? and caring attitude & attention to detail!!! Thank you $uper Mario for always going above and beyond in your service to customers!! You deserve MORE than 5-Stars Sir!! ⭐⭐⭐⭐⭐
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December 2021 by Cc J.
We are only giving 3 stars for the young African American girl who works late nights. She's very nice and is always great with us. Tonight, we had "Angel". She was rude, made us wait while she pretended to do stuff, and then we had to ask for a bag for our multiple items. The items were right next to her so we had to reach forward to grab them. No hello, no thank you, no have a good night. Get out of customer service you angry "woman"
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September 2021 by Stacey C.
JUST left.. 6:15pm 9-15-21. Went for propane and the chick behind the counter told my husband to "go find the guy". When he said SHE needs to "find the guy" and that "the guy" was in the back, she ignored him and motioned for the next customer. Horrible customer service.. rather pay the extra $$ and go next door to Uhaul for my propane. Btw, we had 8 tanks to fill.. you missed a good sale AND all our future business. Major fail Arco.
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August 2021 by Loren C.
We love this gas station! The employees are always friendly, greeting you and even asking how your day is going. When they are busy not as much small talk but that's understandable. They always have deals on drinks and snacks! They also have the cheapest gas prices around us, there car wash is reasonably priced as well and does a good job getting your car clean! The outside and inside is usually really clean and they take out trash often it's never overflowing or pulling out.
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July 2021 by Quavonte Logan
They sold me a Mint Mr.Fog Max 1000 puffs, but it didn't work at all. I wasn't given a receipt inorder to exchange it either.
