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September 2023 by Robert Stermer-Cox
I'm glad so many had good luck with Ferrell's, because we sure didn't.The starter in our 1985 VW Camper, went kaput down between Hawthorn and Tonopah. Two tow trucks later (it was a really bad day), we arrived at Ferrells at 9:00pm after they had closed. We left a message to call us in the morning to discuss the problem (the starter).Morning came and no calls, so we called and called and called, left several messages, but no one ever called back to talk to us to find out what the problem with the starter was. When I finally got thru, the woman answering the phone was rude and we got nothing accomplished. I NEVER spoke to a mechanic to talk about the problem.UNTIL, the owner called to inform us that they had ordered the NAPA part and we're putting it in and the van would be ready in an hour. When I asked him if had any experience with this van, he avoided the question with: "I've got over 40 years experience..." So what?NAPA parts and VW vans do not get along. We continued to have problems, even getting stranded again near Berlin, NV - way out in the boondocks, on a less traveled, dirt road. Fortunately, after the van cooled down, we got the starter to work again and immediately took the van back to Ferrell's. They supposedly did another inspection and said everything was fine. It wasn't.They charged us $800 for the wrong part that I had to replace at my regular shop to the tune of another $500. (Notice the difference in price with a shop that knows what they are doing and one [Ferrell's] that didn't.)Moral of the story: if you own a VW Camper van, stay away from Ferrell's.
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September 2023 by Cathy Dunaway
Very honest, detail oriented, hard working staff. Took plenty of time to explain everything to me. Highly recommend this business!!Services: Auto brake repair
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August 2023 by Stephen Waldon
Had a leaking valve cover gasket and called Ferrell's to find out when they could get the car in. After talking with Jennifer she asked me to bring the car in so they could order the correct parts and we could pick it up the next day. They were great and true to their word we received a call the next day to pick up our car. Very reasonable price, great service and even though they were busy got us in and back on the road without having to wait weeks to get it done! Would recommend and will be using them for other vehicles as well!!!
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June 2023 by Forrest lindauer
Very busy but worked me in and got me on the road next day. Helped a lot of other travelers while I was there
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May 2023 by Rose Lynn
Beware!! I knew the problem. I just needed to know if it was clogged or broken where the the water comes out to spray your windshield. The mechanic was excellent and very friendly. However the part was only $49 the labor was $49 it didn’t take him but maybe 5-10 minutes to replace the nozzle. I understand that I have to pay for labor which wasn’t the problem. I was charged $175 with no Diagnostics done. I called and was told by the receptionist Melissa that I would have to come in and talk to Choco. I live 30 miles away 60 miles round trip, however I was willing to to drive all the way back to dispute the charges. I was treated very disrespectful by Jennifer. She talked to me very rudely and I wasn’t refunded any of the charges. When I asked to speak to Choco she said “ That’s my husband and this is my shop, I’m the owner”. I have never had a business owner treat me so rudely and before I left she told me “ if you don’t like it then don’t come back”. I told Melisa and Jennifer they could have saved me a trip since I wasn’t able to even talk to Choco, and Melissa said “ you asked to talk to Choco “. Which was a blunt lie, I was told by her on the phone I would have to take my dispute up with Choco, which I wasn’t given the opportunity to talk to him anyway. As much as I adored the mechanic John and his excellent customer service, I will never ever use them to service my car again. Because of the over charges and disrespectful and rudeness by “The Owner Jennifer “.
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May 2023 by Scott S.
We came in with a big RV and a slide problem. The guy really wasn't sure about fixing a huge slide but started messing around and doing some stuff and he was able to get our slide back in. What. A great? Guy. He really just worked on her for a little while until he got us on the road again. I recommend this place especially if you're staying right across the street in the r v park
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February 2023 by William Robertson
Replaced broken drive belt on my Zero but failed to advise me in advance of the work there was an $85 add-on to the $95 labor charge for "JUMPING THE LINE".Add-on was reduced to $30 after showing my discontent.
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February 2023 by Nm D
Had a miner issue on motorhome. Pulled into this place a guy stopped what he was doing fixed it in 5 minutes refused to take any payment. So happy!!
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February 2023 by Kimberly Tontimonia
BEWARE!!!!!THEY CHARGE A $26 SERVICE CHARGE FOR USE OF A DEBIT OR CREDIT CARDService: Auto maintenance
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February 2023 by Joni Soma
Ferrells Automotive serviced my transmission. Seems to be a very busy organized biz.My oil changes, my tires will go here!!!! They are one busy shop and my transmission was serviced in a timely manner.
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February 2023 by Paula Torres
I would whether not. Thank you.
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February 2023 by Edwin Huntsman
Great service and good people. I was stranded and needed to get back on the road. They did a great job and got me out the door sooner than I expected.
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February 2023 by Robert Huey
So far, service has been spot on. I hurt my Jeep during a poker run, and they made it better. I trust them enough that I'm going to do a major suspension job with them. Couldn't be happier.
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February 2023 by Eric Camarena
Friendly and Awesome Service
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February 2023 by Natalie Komlos-Zeiler
The check engine light on our Jeep came on about an hour outside of Hawthorne. We weren’t able to get there before they closed and the owner, Chaco, met us at the shop the next morning (New Years Eve - when they were closed) and diagnosed the problem. His wife drove over 3 hours to pick up the part needed to repair the problem and Chaco spent his whole Saturday getting us fixed. We were 400 miles from our destination and they literally saved us. So thankful for this automotive guardian angel and his wife! He even gave us rides back and forth to where we were staying. I literally can’t thank him enough. Kindness like this restores your faith in humanity.Services: General repairs & maintenance
