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December 2023 by tom smith
I've not had a problem with Smith's pharmacy. I know they are busy, but they've always been very helpful. We need to stop blaming businesses for all the problems. We know where the problems started.
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October 2023 by Karen L.
Plan on waiting for way too long in line ! This is even more awful when you're not feeling well!
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September 2023 by Lise D.
Smith's Pharmacy is not able to fill prescriptions in a timely manner -- EVER. Prescription was called in by the doctor on September 19; not filled as of 9/25/23. Previously, heart meds were called in on September 13, not filled 2 days later. Prior to that, medications were called in on August 9, not filled 3 days later. I asked how long it takes to get a prescription filled and was told that they have hundreds to fill, and they can't get them all done. Additionally, some of the pharmacy staff are rude.
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April 2023 by Google user
My girlfriend has had several prescriptions for her severe migraines that were either never ordered, not in stock or several weeks late when they know the prescription is an injection and must be taken on the same day every month. This has been an ongoing issue for the last 4 months. Then, I herniated 2 disc's in my neck and tore my shoulder and am in excruciating pain and the pain medications and muscle relaxers that were sent to the pharmacy yesterday morning are still not ready and I was told that it would be another hour by a rude employee. Their customer service is horrible and they don't care about the welfare or medical needs of their patients. I will be changing pharmacies as soon as possible!!!!
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April 2023 by Mable Sanchez
Did not want to help me get my son's correct sezuire medication as intruders by his doctor took me 3 painful weeks for my son went to another pharmacy in town took one hour to have my sons correct medication if you want right medication for your love one I don't think this the place I would not want anyone to suffer with sezuiers like my son did for three weeks
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March 2023 by Bobby Borders
My girlfriend has had several prescriptions for her severe migraines that were either never ordered, not in stock or several weeks late when they know the prescription is an injection and must be taken on the same day every month. This has been an ongoing issue for the last 4 months. Then, I herniated 2 disc's in my neck and tore my shoulder and am in excruciating pain and the pain medications and muscle relaxers that were sent to the pharmacy yesterday morning are still not ready and I was told that it would be another hour by a rude employee. Their customer service is horrible and they don't care about the welfare or medical needs of their patients. I will be changing pharmacies as soon as possible!!!!
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November 2022 by Steve C.
Been there many times. Good meat counter and deli, but service poor. Ordered 20lb turkey for Thanksgiving. Day before Thanksgiving told they did not get any large turkeys. I was told they could provide two fresh turkeys. When arrived to pick them up, only one Turkey. Spoke with "grocery pickup" who was a jerk. Never going back to Smiths. Bad service and no intention of improving.
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October 2022 by Rick D.
Smith's provides free WiFi which is good because cellular service in that area of Waterloo is very weak and at many times hard to get any service reception at all. Their isle's are kept clean and clear unless peeping Tom restock but that's with every store also too. They are good with having items replenished and employees are happy to check in back if you something is all out on the shelves. Cashiers are always friendly and quick to get you all checked out. Great effects and team work and good people too. The out side air in the area is for the most part really pleasant and never have I had a gust of funk past by ever unless it might come from another person crop dusting ahead of you and they too can be at any store anyone may go as well. (Be aware who creeps away slyly in front of you, or another. Some people have no shame or they just out to get a nice laugh for themselves like the famous "Women of Walmart" out there.) Not all women do this mostly old men do but if you ever want to get the sly slick & wickedly funky person back. Just say out loudly enough ( Ewe who just farted from here) for the people in the next isle over to hear and and to see who is trying to sly past through and as the other people may see that Sly one and say to them self that must be them and they make eye contact together then Ol' Sly just Blew their cover and will end up red in the face with hot fire coming from their back. So just be safe out there you'll. Smith's is a nice place to shop. Let's keep it clean and clear of Pink Eye Sly McFly and those people of Mayhem.
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October 2022 by Audrey Morrow
This pharmacy offers great prices, and if possible, maybe even greater customer-care. They very nicely struggled to get me what I needed when computers were down, which interrupted business as usual for a block or more.Thank you for being so pleasant and on-the-ball!
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July 2022 by Shelby G.
Stopped in for gas. Tidy station, pumps and area neat, no garbage around, reasonable process for gas. Easy to get in/out of plus conveniently located.
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February 2022 by Karen C.
Deli person is a j*** and a woman in the pharmacy is very rude they should both not be working those jobs they are not good with people
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January 2022 by Ryan Duff
Closed because it’s New Year’s Day? Really?
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November 2021 by Linda Cook
Corporate I hope you're listening!! You're pharmacy employees are over welmed. Get them the help they need. This used to be such a good place to go. So sad.?
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August 2021 by Table Media
Waited in line for 25 minutes and didn't realize they would require an ID. I was informed that I had to go get it and then get back in line which had doubled and was all the way to the 1st check stand so the wait would have probably been over an hour.
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August 2021 by Tahoe SnowCross
Long lines and not enough staff so I left and called instead but they aren't even answering the phone
