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May 2023 by Jon Pearce
I Drove 1300 miles to purchase a semi from Paul, he cut me a deal on it and sent me on my way.. 5 miles away head gasket failed, got it to a shop where it needed a new head, new cam, new turbo.. $20k in parts.. Paul’s response “ I thought it was a diamond seal”.
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August 2022 by Matt R.
All around 5 star experience! Kory was very helpful and got my truck in and out with a very minimal charge! They did a great job, were very friendly and extremely fair. Kory answered all my questions and was more than happy to help me!
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June 2022 by Shawn Plumlee
We have a 2008 Sport Chassis that pulls our home on wheels. We had just started a two month trek and on the fourth day we had a leak….or should I say gusher….from the high pressure fuel rail. It was on a Sunday so I fixed the leak enough for us to limp back to our RV. On Monday morning I called Guided but didn’t receive a call back. I called again around 11:30…..on the correct number….and immediately received a call back from Kory. Note to self….call the right number! Kory asked if we could get it to them around 1:00 so I once again fixed it so that I could limp it over to them. Kory greeted us as we walked in, by name, and took our vehicle in. Let me tell you folks, the professionalism and honesty we received from this company from start to finish was exceptional. After about two hours being there they diagnosed the problem and we were on our way. We were totally expecting to have to have the fuel rail replaced, but it was merely a bad washer. Not only one bad washer but they also found there were two washers where there was only supposed to have been one. As people just traveling through the area, they could have said it was the fuel rail and milked us for more money than we needed to pay. My wife even asked them if they were sure they added everything right because it didn’t cost as much as we thought it would! All in all, if you want exceptional, quality work done with highly professional and respectful people, then don’t call anyone other than Guided! I just wish there were more people out there like this company. Thank you Kory, April and Gary….and any other workers that I didn’t catch their name. You guys are amazing!!!
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June 2022 by Cathy P.
We have a 2008 Sport Chassis that pulls our home on wheels. We had just started a two month trek and on the fourth day we had a leak....or should I say gusher....from the high pressure fuel rail. It was on a Sunday so I fixed the leak enough for us to limp back to our RV. On Monday morning I called Guided but didn't receive a call back. I called again around 11:30.....on the correct number....and immediately received a call back from Kory. Note to self....call the right number! Kory asked if we could get it to them around 1:00 so I once again fixed it so that I could limp it over to them. Kory greeted us as we walked in, by name, and took our vehicle in. Let me tell you folks, the professionalism and honesty we received from this company from start to finish was exceptional. After about two hours being there they diagnosed the problem and we were on our way. We were totally expecting to have to have the fuel rail replaced, but it was merely a bad washer. Not only one bad washer but they also found there were two washers where there was only supposed to have been one. As people just traveling through the area, they could have said it was the fuel rail and milked us for more money than we needed to pay. My wife even asked them if they were sure they added everything right because it didn't cost as much as we thought it would! All in all, if you want exceptional, quality work done with highly professional and respectful people, then don't call anyone other than Guided! I just wish there were more people out there like this company. Thank you Kory, April and Gary....and any other workers that I didn't catch their name. You guys are amazing!!!
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November 2021 by Freedom Fighter Trucker
All needs taken care of. Best place to breakdown at.
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October 2021 by Sara Wilson
Travelled across the country to have good honest work done on my rig here. Saved me $$ and found my old parts like no other. Great trustworthy place to do repairs.
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July 2021 by Cameron Hart
Best shop to take your equipment in all of Northern Nevada!
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June 2021 by Michael Ratledge
My boss bought little birdie ? here. They shipped her to us and I absolutely love this truck and enjoy driving it. It is everything they said she is.
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March 2021 by Judy B.
We had some sort of a leak in our new motorhome. Normally, we take it to Cummins in Sparks for service and repairs (an hour drive). But we found Guided Truck on a web search and decided to give them a call. These people are amazing! Corey immediately took the time to search for the leak. At first we thought it was hydraulic, but since it wasn't leaking when we brought it to them, it was hard to identify where it was coming from. Corey did find a coolant leak, then a small hydronic leak. Later, Corey offered to come to our house and look at where it leaked on our garage floor. He confirmed the large leak was coolant. Corey ordered our parts, and set us up with another appointment. I can't say enough about everyone at this shop...From the owners, Paul and April, to Corey and the other mechanics. These folks are honest, reliable and reasonable. When we brought it in for the coolant leak repair, it was done quickly and we were able to pick up our motorhome later that day. While there, I asked them if they would bolt a hitch onto our Jeep, and they did that for us too. It is so rare to find a business like this. They've earned our trust. These guys are very impressive!!
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March 2021 by Dave Young
Total rip off charged $250 to put a used steal wheel on my truck.
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January 2021 by Chad Treatman
They're awesome. They'll handle anything diesel or big rig and they're friendly and reasonable.
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January 2020 by Diana Allen
Good service, fair prices, super mechanics. EASY
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January 2020 by Rob Pierce
Always get great service here!
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December 2019 by jeff martin
They know what they're doing and always friendly
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June 2019 by Hank W.
Well, driving our diesel pusher motorhome on our first leg of our journey from Acton to Bishop our AC went from cold to warm about 1/2 way through the desert. I smelled a slight odor similar to truck brakes that have been used too much down hill. I assumed everything was okay because no lights came on and no gauge indications had changed. The only thing different was it was very warm in the cabin. Our final destination was Idaho. We pulled in to Bishop and backed the Motorhome in our friends driveway then shut off the motor. AND THEN... Smoke came billowing from the back of the rig... OH CRAP was our only thought. After taking some fire prevention actions, the serpentine belt that turns pulleys for the alternator, water pump, and, yes, the AC, melted off and fell to the ground. That was Monday June 10, 2019. I spent Tuesday hunting down everyone in Bishop qualified and able to work on diesel engines and replace an AC compressor. That netted me ONE business, namely Britts Diesel. They have an excellent reputation in town, however, they could not fit me in for two weeks. I don't have two weeks of my life to just sit around waiting to get an AC compressor replaced. Britts Diesel said I would have to get my rig towed to them. Turns out the closest tow truck that can haul a 43' diesel pusher is in Gardnerville which is about 180 miles away. The cost was $300.00 an hour port to port. WOW!! So I called GUIDED TRUCK AND REPAIR in Gardnerville Nevada... This turned out to be the best call I have EVER made regarding ANY BUSINESS transaction... EVER!!! Kory basically dropped everything for us because he knew we were 100% stranded. He had two weeks worth of work in front of him also. However, he had pity on us because of our situation and because we live in our motorhome. We ended up having the motorhome towed all the way to Gardnerville and to GUIDED TRUCK AND REPAIR. This for same price as it would have cost for the tow truck to come from Gardnerville to get us, tow us only a few miles to Britts Diesel in Bishop, and then return to his home town of Gardnerville. Kory at GUIDED TRUCK AND REPAIR was so incredibly professional, so polite, so respectful, so accommodating, and every other compliment you can give a person in customer service. Kory was truly a blessing in many ways including an excellent mechanic. The rest of the details really don't matter for this Yelp review. However, for the "take away" of this real life experience, please know how much this customer truly appreciates Kory and the entire crew at GUIDED TRUCK AND REPAIR in Gardnerville Nevada. They are beyond amazing and professional and polite genuine GOOD PEOPLE!!!!! THANK YOU, Kory, April, and Becky!!! Thank you!!!
