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March 2024 by Cheryl Peters
Lots of parking, lots of items to shop
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March 2024 by Skip Trautman
10% senior discount Tuesday!
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February 2024 by Marilyn Knott
Go get the strawberries....They are so sweet.
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February 2024 by Willis Chambers
Great deal on blue dog food.
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January 2024 by Sheila McKay
First, I want to say I have loved going to Grocery Outlet stores for years. Yes, it is important to watch the expiration dates and integrity of the products along with the integrity of the packaging. (Although, I do feel this has had much improvement over the years.) One can save a significant amount of money on groceries by shopping at a Grocery Outlet before going to the bigger supermarkets. I used to love going to Fernley’s location with the prior owners before their son and his girlfriend took over the store. Now employees tend to be rude and inconsiderate which I believe is mostly a training issue. When hiring people into their first job they need to be taught about customer service and how to treat food in a grocery setting. Such as don’t put cleaning products in with food, don’t make the bags so heavy that they will rip or can’t be carried, and throw produce that the customer took their time in picking out. With that said, I probably spent around $1,000.00, give or take, a month at the Fernley location. Recently I had an incident of not getting home with a product that was less than $6.00. The way the situation was handled left me feeling less than important and invaluable as a customer. This particular purchase was $247.19. Not an exceeding amount of money, but not a one item purchase either. Jazmyn did say she looked at the video and didn’t notice anything and didn’t notice anyone picking anything up. Nice of her to look at the video. Her tone and words were condescending and accusatory when stating this over the phone. However, I unpacked my purchases and the item was not present, so, I searched my car that night and again in the morning when the sun was out to make sure it wasn’t there. I didn’t find it in either search. I have never returned an item to this store, even when it was bad when I got it home, nor have I ever called about a missing item. Sometimes customer care and customer satisfaction can be more important than a few dollar item. This review is not to complain over a $6.00 item, but rather to say the customer service is lacking and has really gone down hill. I will continue to frequent both the Dayton store and the Sparks store on Disc Drive. Both provide excellent customer service and overall I like the stores much more than the Fernley location.
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January 2024 by Sheila
First, I want to say I have loved going to Grocery Outlet stores for years. Yes, it is important to watch the expiration dates and integrity of the products along with the integrity of the packaging. (Although, I do feel this has had much improvement over the years.) One can save a significant amount of money on groceries by shopping at a Grocery Outlet before going to the bigger supermarkets. I used to love going to Fernley’s location with the prior owners before their son and his girlfriend took over the store. Now employees tend to be rude and inconsiderate which I believe is mostly a training issue. When hiring people into their first job they need to be taught about customer service and how to treat food in a grocery setting. Such as don’t put cleaning products in with food, don’t make the bags so heavy that they will rip or can’t be carried, and throw produce that the customer took their time in picking out. With that said, I probably spent around $1,000.00, give or take, a month at the Fernley location. Recently I had an incident of not getting home with a product that was less than $6.00. The way the situation was handled left me feeling less than important and invaluable as a customer. This particular purchase was $247.19. Not an exceeding amount of money, but not a one item purchase either. Jazmyn did say she looked at the video and didn’t notice anything and didn’t notice anyone picking anything up. Nice of her to look at the video. Her tone and words were condescending and accusatory when stating this over the phone. However, I unpacked my purchases and the item was not present, so, I searched my car that night and again in the morning when the sun was out to make sure it wasn’t there. I didn’t find it in either search. I have never returned an item to this store, even when it was bad when I got it home, nor have I ever called about a missing item. Sometimes customer care and customer satisfaction can be more important than a few dollar item. This review is not to complain over a $6.00 item, but rather to say the customer service is lacking and has really gone down hill. I will continue to frequent both the Dayton store and the Sparks store on Disc Drive. Both provide excellent customer service and overall I like the stores much more than the Fernley location.
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January 2024 by Bradley Wassenaar
Always great deals, usually vegetarian and vegan options.
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January 2024 by paul robinson
I love my local store.
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December 2023 by Rosann Pesicka
Good food
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December 2023 by Chaz Roe
Some of the prices posted are different from the register and they will not honor the posted sign
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November 2023 by Fletch
Hot Sauces and Bush's Spicy Taco Beans... Whodathunk!
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November 2023 by william fletcher
Hot Sauces and Bush's Spicy Taco Beans... Whodathunk!
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November 2023 by Aaron Lee
Always enjoy visit. Everyone is always helpful and friendly.
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November 2023 by Nin H.
....so disappointed, stopped to get ice, bought 4 more items, came home thought I was missing only one item, because I put the bag in the refrigerator bin, the items were, so ice in freezer, chips cabinet, ?salsa?...looked in the car, no, called thinking np...boy was I wrong...( the chips & salsa were right across register 1). It was we don't carry chips and salsa to there are no chips and salsa across register 1...thenI was going to just let it go fir sanity sake but Cherry called "NOWe have no salsa you took it, I reviewed vedio, wow. OK in my mind chuck it up to vedio...but then went to empty bag in bin, LOL, where is the avocados (2) and the tomato (1)? Then owner Jasmine calls...based on vedio you dropped the tomato, omg, So you can get the tomato if you want tomorrow snicker...WellFirst time and last. Not my storeNo honesty, bad customer service and to denie my small purchase. Times Are indeed hard, I guess.
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October 2023 by Kelli Tomko
A discount grocery store that can be hit or miss. That's not a complaint, but just a description for those who don't understand exactly what the place is.There is plenty of parking here, and the store was easy enough to get to. I don't think this is the type of place I'd shop regularly, but more somewhere I'd go if I just don't want to deal with Walmart. I have mobility issues, and, on a bad day, the thought of having to walk all the way through Walmart will keep me at home going without. Grocery Outlet is small and manageable.The discounts are relative. Their comparison prices ("The other guys charge this much, but here you only pay this much") seem to be taken from higher-end neighborhood stores like Albertsons, Safeway, or Raleys. For someone like me who does the bulk of my shopping at Walmart, unless I'm looking for something specific, I don't feel I really saved all that much.There were electric carts for those of us with mobility issues, but the aisles are narrow, so they're hard to use. The store didn't seem to keep them plugged in between customers. My cart literally died in the middle of my shopping trip.It's a convenience if you're in a hurry and don't want to compete with Walmart crowds, but I'll stick with my regular shopping routine.
