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March 2023 by Lisa B.
Was waiting in line behind an elderly woman who had some questions about her phone. The clerk was so condescending and rude my heart broke for the customer. Are the clerks at Russel Cellular confused about their job?
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January 2023 by Kaitlin Krupowicz
Knowledgeable about new devices. Only flaw is the smell in the place
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December 2022 by Google user
Entered store and all employees were busy with customers but none of them even acknowledged my presence. One of the employees was raising her voice and basically verbally berating an elderly customer. After waiting around a few minutes without being acknowledged and hearing the way they were speaking to customers, I left without being helped or purchasing anything.
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July 2022 by Damon Krause
Entered store and all employees were busy with customers but none of them even acknowledged my presence. One of the employees was raising her voice and basically verbally berating an elderly customer. After waiting around a few minutes without being acknowledged and hearing the way they were speaking to customers, I left without being helped or purchasing anything.
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June 2022 by kaytelyn robertson
staff was great and very helpful!!! friendly and very knowledgeable about all the help I needed
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June 2022 by Raiseuhmwild
everyone is super friendly and they are always so helpful! I will be returning here whenever necessary!
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June 2022 by T
Had two old phones that needed upgrading. Kelsey got us exactly what we were looking for and made the transfer of all our data super easy. Fantastic customer service.
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June 2022 by William Mestre
Amazing service! The girls are fast and helped me through all my questions. I recommended them to all my friends
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June 2022 by Jessica Zamora
Kelsey was super helpful and knowledgeable about the items I was looking to purchase. Professional and patient. Amazing employee!
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June 2022 by Kelsey Wolfgang
A very professional environment. Kelsey was extremely nice and helpful in setting up my new phone!
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March 2022 by Brandon Haase
Super great customer service! Really helpful setting up new devices. Would recommend to anyone I know! Sara was really nice and a great attitude.
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March 2022 by Amir Lipshitz
I had a problem with my phone .The girl at the store was very helpful, although she was held by me long after closing time.Excelent service !!!!
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January 2022 by J B
Went into the Verizon store in Fallon NV and had an outstanding experience! Usually I order my phones and equipment through the Verizon store online; however, I needed to go into a store to help with my situation (iPhone was stolen).Celene was the customer service rep who helped me from start to finish and her professionalism and expertise was top notch! She was able to assist me with the lost iphone, purchasing a new one, and updating my current plan to not only get a better overall plan; but also save money across board!! She was very patient and attentive to my questions and concerns. She went above and beyond to ensure I understood the finite details of my new plan and the new bill.If you need to visit a Verizon store, I highly recommend coming to the store in Fallon, NV and requesting Celene! She is outstanding and will definitely ensure your experience surpasses expectations!!
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January 2022 by Jon “DoobieASHTRAY” Acosta
The experience that I have experienced today was by far one of the best I’ve ever encountered being at the Verizon store. I’ll give it four out of five stars just because the fact that it’s a small store and doesn’t have a lot of selection. my experience with Sara was pretty amazing amazing, Even though she seemed a little bit inexperienced from having a few too many high priority sales instead of the little ones like the questions that need to be answered or what to do with the refund but it’s OK everyone had a great day/great time. there was a sale at the end of the day
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January 2022 by Travis Enrooth
Sara was awesome great personality was happy to help me is nice to get a person who cares about customers needs that girl needs a raise