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April 2023 by Rick K.
Wish there was a way to do a zero !! Liz in the copy dept is great! !! As for the rest , they might as well not bother showing up for "work" !!!! Went in to buy an office chair, of course no one offered to help us so we chose the chair we wanted. Tried to buy the chair only to be told they couldn't order a brown chair because it was on clearance and refused to sell me the only brown chair as " only corporate can authorize the sale of a display chair." Sales person was rude and the manager would only run around with her phone in her ear and say, " only corporate can authorize sale of a display chair ! " We left and I immediately went to the internet Office Max site and ordered not one, but 2 brown chairs. One was a curbside at the Elko store and was the same chair they would not sell me a day ago ..... the other will be delivered to my home free of charge. Gee, I wonder why we use online sales and not patronize our local businesses.... Maybe this will give them a clue ........ Zero Stars !!
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May 2022 by Shelbi H.
I came in to get one thing for $78, they ran my Apple Pay four times.. and a physical card twice. Charged me $228 on the Apple Pay account alone!!! Took 21 minutes to check out with no one else in the store and two cashiers who cussed profusely and talked about how much they hated their jobs the whole time. This store is absurd! I would give them zero stars if I could!
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April 2022 by Amber E.
Liz in the printing department is soooooooooooo helpful, she always goes out of her way to get everything done on time and is just so very helpful! Office Max is lucky to have such a dedicated and loyal employee!!! -Amber Eliades
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September 2021 by Warren P.
Worst store ever tried to get a large 24 inch print made nobody there that was trained and couldn't tell me when someone would be there to help. Will never get another print made here. Would give zero stars if it would let me.
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May 2020 by Rod Moore
Hi, I went to your store in Elko, NV on 5-20 at approximately 1 pm. I am disabled an it was raining and I thought I could limp in with my Cane instead of unloading my handicap cart. There were no ther customers in the store. I stopped at the counter and ask for my printer cartridge by name and number. . The clerk said they areon the yellow wall and turned his back. I am appalled by the lack of custom service for someone disabled and obviously struggling to get around. I will never patronize Office Depot or Offive Max again. I am sending this to corporate officers and anywhere I can demonstrate the horrible service.
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March 2019 by DJey FixIT
They charge 1/3 of what Print 'n Copy does and they don't bill you when you request a simple quote (like the alternative does).
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February 2019 by Lindsay Glover
The print/copy people destroyed very expensive manuals due to their arrogance in assuming they knew what we wanted instead of what was actually asked for. I spoke with a manager to resolve the issue and was told it would be brought to the store manager's attention and something would be done to fix what was done. After a week of waiting, not even so much as a phone call to discuss what happened.
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August 2018 by Cathy L.
Liz in the custom printing department if FABULOUS!! If all of Elko could have customer as she does, you would never hear any complaints! She is super helpful, friendly and take her job seriously. Will always take my work to her.
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February 2012 by Michael J.
Do not do their ink cartridge program! They don't believe in customer service. They steal the cartridges and demand purchases before you get a reward. Rip off!!!!!!
