-
November 2023 by Javid Maharram
I went to this location after having problems with T680's alternator and high voltage ⚡️. They did a great job by troubleshooting and finding the problem. Instead of trying to change the alternator like the past shop tried. They were fast and professional. I really appreciate both Courtney and Kortney from the service department for their amazing personality and professionalism. I recommend this Kenworth dealer to everyone who doesn't want to get ripped off.
-
October 2023 by Jules Krimm
This place always treats me right. I've dealt with service and parts. Everyone is always polite, and I've never had any problems. Not open at all on weekends.
-
August 2023 by Eric
Quick delivery of parts I needed, available right when they opened first thing in the morning the next day, etc.
-
February 2023 by Bruce Boys
Just got to mention this wonderful team that works at this location! I called to get major DEF issues resolved in my W-900 just a few days before Christmas and the team at this location worked tirelessly to resolve the truck issues and got me home for Christmas huge shout out for the amazing work this team does on a daily basis! PS. Do not ever go in there and take your problems out on these wonderful people. They are there to help and help they will when your nice!! Keep up the amazing work!
-
February 2023 by Robert Weedman
A bit of long wait to get in for diagnostic. But who isn't these days. Great people. We will see about cost and time for service in next couple of days. Did have parts in stock!This is now , after work is done. They told me it would be a couple of days to get to my truck. Then a day and a half. Got a hotel, the next evening I got a call to say it was done! I picked up my truck the day they were going to start working on it. The tech showed me the removed parts and explained everything they did and what parts were used. Overall a great ( although expensive) experience.
-
November 2022 by Sarah Yonker
Nice shop, good customer service.
-
October 2022 by Brad Bartholomew
Parts department was awesome. He stayed late to ensure I had the correct parts to get my truck running properly. Would definitely recommend.
-
September 2022 by Ron Marshall
Friendly staff,the young lady that works in the parts department brought my part to me 240 miles away .Got my truck in within reasonable time and got me back rolling
-
September 2022 by Cheryl T
Amazing service. My dad had broke down in Elko, & unfortunately they didn’t have the part he needed, BUT, they did do everything they could to get him back on road and make it to where he needed to be (where the part he needed was). So for that, we thank you for everything you did Kenworth employees.
-
August 2022 by Cheryl Tolth
Amazing service. My dad had broke down in Elko, & unfortunately they didn’t have the part he needed, BUT, they did do everything they could to get him back on road and make it to where he needed to be (where the part he needed was). So for that, we thank you for everything you did Kenworth employees.
-
July 2022 by matthew whitelaw
Even though they were subject a nationwide parts shortage.They provided me with a list of numbers for contact.I wanna thank you for helping me track this illusive component down.
-
June 2022 by Singh Gurdeep
Highly recommend to kenworth Squad! They offered an amazing service. I was stuck on the road for 48hours, reached out to several near by mechanics. Unfortunately, nobody understood the glitch. Finally, National Kenworth's expertized staff fixed the issue in no time. Courteous and friendly staff.THANKS KENWORTH ELKO…?
-
May 2022 by Lee Hallock
A while ago, this may have a 1 or 2 star rating.The parts depth has certainly turned around in my humble opinion. Orders aren't being dropped or forgot about. If there is a problem, I'm notified. Which helps a great deal. Thx Nicole and Amber.The shop has also made good strides in their approach to repairs.I was to the point of not even going there anymore.Chuck has done his best to make sure things are done and ready for us. He has gone out of way to help me with some truck issues and that certainly taken the load off.Service writer Renee has a good understanding of what's going on and if there is any question she'll make the phone call rather than let it slide.All in all, I happy with the service. There has been a lot more good days than bad. When dealing with trucks you're going to have bad days. As I call them now, a computer with 10 wheels and a 5th wheel.
-
May 2022 by Kevin Huyser
Fast and friendly! Great service for all of your truck repair needs!
-
February 2022 by Dan Rice
Had some questions that I needed answers too and the employees was very friendly and gave me the answers I was looking for. Thanks to them I am finally moving in the right direction.
