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November 2023 by Julie Berg
Could not get to vehicle repair on scheduled appointent date. Had to wait 2 days for repairs to be completed. But, service personnel were great to work with and love the vehicle deliver to my house.
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November 2023 by Laura Smith
I dropped off my husband’s truck for a detail after his hunting trip. The truck looks like it’s brand new again! And the customer service was top notch. From scheduling the appointment (via text) to Xavier giving me a ride to work. Thank you Gallagher Ford!
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November 2023 by Carol Wells
Gallagher Ford was quick in starting and finishing my “ The works” package , bonus was that I was able to use my accumulated points to pay for it! ! Plus , I mistakenly thought I had stet up an appointment and when I called the said it wasn’t there , it had not gone through on my end; and the quickly found me a time that would work for me! Thank you service department!!!
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November 2023 by shane w
These people are great to work with! I have a disability that makes it difficult to get out and about. I saw the car listed on line, did the deal on the phone, and they delivered it to our home, and I never had to leave my home. They really made the sale stress free. Thank you to Susan and Casey for another great purchase.
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October 2023 by Tyler Gunter
Robert Leonhardt took care of me through this entire process for a custom ordered truck. He stayed in touch with me with all updates. Then when it arrived, he was able to work with Skyler Bessert to get all the paperwork drawn up and ready before I ever got there. Thanks to those two and Casey Gallagher for making this a great buying experience. We will definitely buy all of our Fords through them for life.
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October 2023 by Clint Taylor (Dad)
I would enthusiastically recommend working with the Sanka!! She’s honestly one of the best sales people I have ever worked with! She’s kind and genuinely wants you to have a good experience! Her product knowledge is the best I’ve seen and knows how to deliver everything to the customer!!
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September 2023 by Billy Pankey
Susan was absolutely great! We waited almost 21 months for our new Tremor but it was worth it. She communicated with us on the status and made it top priority to get it there and ready for us. We drove from Oregon to get it and will do the same for our next Ford.
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September 2023 by Liz Boston
The only reason this place got a 2 star and not a 1 star was because we ended up buying the truck we wanted and we love it but the people there were TERRIBLE. Let me start with Sanka, a sales person who has zero relationship building skills, referred to us as “travelers” because we explained we left San Francisco and we’re on a road trip for a couple of month. With that information she made a comment about “being travelers” and assumed we couldn’t afford anything on the lot. In fact, when my husband was out test driving a vehicle not only did she call my 1 year old cranky (who quite frankly just wanted to get out of his stroller) but also when I asked what other inventory she had she replied with “nothing, they’re either really high mileage or not in your price range” - she didn’t even ask what our budget was. Felt like a scene out of pretty woman!!! I test drove the car we ended up buying and loved it, and felt annoyed that we were potentially going to give these people a sale. When I got back and didn’t know how to put the vehicle into Park, Sanka came to the window and said “have you broken it already” -condescending to say the least. We went back the next day and paid cash for the car we wanted (because we could afford it) and Robert was even less helpful. When we were texting him to figure out a way to pay, all we got were one word answers and no offers of solution. The only decent person there was James who the aforementioned Sanka had referred to as “her shadow” (rude). We were in a situation where we had to buy a vehicle in a short time frame before we moved to our next destination and that is simply the ONLY reason they got a sale from us. We even had to ask them for the manufactures certificate of origin that they forgot to give to us. Awful people.
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August 2023 by bill
Today I walked into the dealership to actually purchase a vehicle. I wanted to see what this dealership was able to offer me using the specifications I require. After 10 minutes inside of the showroom, no one even acknowledged I was there. There was 1 salesperson with 1 customer at a desk in the corner. There were 3 other employees that walked by, never cared to ask me if I needed help, which was quit obvious as most people don't stand in the middle of a car showroom looking for a sales person. No receptionist or front desk person was present. So - I left. I have never gone into a dealership of any brand or item and never been acknowledged. Guess this dealership must have enough business to not care. As a last note, went to another dealership only blocks away (different brand) and made my purchase. They were have to greet me, listen to my needs and provide a vehicle to purchase. Sounds like there needs to be at Gallagher Ford some Customer Service or Salesmanship classes.
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August 2023 by DANIEL WISHAM
Nice dealership, clean bathroom, clean showroom, and has an excellent service, was a walk in customer with a diesel needing an oil change... Got me in and out in less than 2 hours! Even got a call from the service manager to thank me for my business, which is very rare these days!!! On another note, The service writer should be in the SI swimsuit issue. She's gets a perfect score as well.
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August 2023 by Jaimie Taylor
Hands down one of the BEST dealerships we have had experience with. Our family was traveling through- as our brand new truck was having issues. Without hesitation- they got us right in and within hours had a solid plan for how we were going to return home. They treated us like family! Cassey and Casey- you guys rock! ( and the sweet lady in her cowboy boots ?) Thank you so much for all that you guys did! ❤️
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July 2023 by Joel Skeen
We ended up in Elko due to a major breakdown. The service department was top notch and even through we were there through the weekend waiting for them to open on Monday, the service manager was driving by and stopped in to check on us and even quickly checked our truck out to get an idea of what it needed. We were taken care of the entire time and ended up buying a beautiful SUV off their lot
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July 2023 by Michael Murphy
They did a great job on waxing and detailing our car. The free drop off service when complete was also nice.
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July 2023 by Danette Peil
Gallagher Ford is the place to buy a vehicle. We ordered and purchased a 2023 Super Duty 1Ton Lariat in Antimatter blue which is beautiful and comfortable. Robert was (is) our salesman and what a great guy. He kept us informed about all the different stages it went through being built. The finance department was knowledgeable and it didn’t take her long at all to get the paper work done so we could take ownership. Thank you Galagher!
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July 2023 by Daniel Kessler
My truck tire was losing air on our trip, I didn’t have an idea about a service station with an air pump! I remembered where Gallagher Ford was ( having lived here before) everyone was great! They took my truck in, found a screw in the tire, and fixed in under an hour! I had no appointment, but they made me feel like I did and the service was so appreciated! Thank you all at Gallagher Ford.. I’ll never forget it!Kind regardsDan Kessler
