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October 2023 by Mr. and Mrs. P
The staff are great! Dr Houchen was amazingly patient with my wiggly 5 year old. I counted at LEAST 15 degrees on his wall in the waiting area. I’m sorry to the whiners but when you’ve reached that level of expert, you can treat me any way you want, as long as you’re treating the issue we came for. Personally, I thought he was great. We will definitely be back.Update: My sons glasses were ready exactly when they said they would be, even with a holiday and being closed for a day. Pickup was seamless.
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October 2023 by Christopher Wilson
Thank you for my new glasses, I really appreciate you.
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September 2023 by Skeeter Lipe
I have had nothing but great care with this Doctor and staff.
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July 2023 by Anita A. Beintema
Worst experience! They called me to pick up my glasses and no one was there. Had to go back the next day. They did no fittings and no followup l wasted over $500 on glasses I cannot wear. They told me to wear them for 2 weeks. I can't wear them for 10 minutes. I will never go back.
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November 2022 by Michael Sandberg
Absolutely miserable experience, I knew I wasn’t going back when I went out to get a box of contacts from my truck for the doctor. After using 6 hours of annual leave to come into town before the office closed on two separate occasions because I was informed that my contacts were in and still not being able to pick them up confirms what other reviews I’ve read (I wish I had read them prior), to others that share my experiences, at least it doesn’t take long to learn, right! I feel your pain! Once if ever I do get my contacts I will put this office gladly behind me.
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September 2022 by Nav 24
I'd leave 0 stars if I could. Place is a mess hasn't been cleaned in 15years. Took over 2weeks to get my prescription from them. Then I got the wrong one when I did. The doc isn't here to fix it...lives in Vegas I have to go to another business to get contacts in a timely manner.
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August 2022 by Michelle Andrade
Just don’t.
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June 2022 by Sterling Martinez
This place is ridiculous! I went there for years with not much problems until now. I went in at the beginning of March this year. I had a full exam done and was told i had to wait for my trial contacts before I could get my prescription and order at Walmart where I normally get my contacts. So I was told in March my trials were ordered. I called multiple times and they said they had an issue with where they got tge contacts from and it wasnt their fault and they didnt know what to tell me. Then in April I called and they said there was issues with the ONE person who know how to order contacts and it wasn't their fault that mine were not ordered. So they had to call an old employee to get them ordered and mine would then get ordered. So then again after calling in May they told me again there was another reason mine still didn't get ordered and again its not their fault and they were ordered in May. They still refused to just give me the prescription for my contacts so I could go else where. At this point they were RUDE beyond compare and even today I left in tears frustrated because they finally gave me my RX but it was the wrong prescription and told me again my trials didn't get ordered until this previous Monday, (memorial day). Makes sense... they are the WORST place to go and i am never going back! If I could give 0 stars I would.
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January 2021 by HawkLand TV
Wouldn't release script for contacts. Gave different brands. No idea what they are doing. Unprofessional. They place blame on the customer/patient instead of taking responsibility for their actions. Read the reviews it's crystal clear. You can find better for your eyes.
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January 2021 by Ain’t Had My COFFEE
Condescending business...look at their responses on acting like they have no affiliation with the patients leaving bad reviews. Ummm we don't know you.....YEAH RIGHT!! GO ELSEWHERE no joke.
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January 2021 by Song Review
I normally review songs but this office deserves a review. Thumbs down. Two of them. ALL THE WAY DOWN.
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January 2021 by Country Alumni
Protect your vision. Go elsewhere!!
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January 2021 by Miranda Miller
Unprofessional. Bad practice. Video link coming!! Avoid this place like a plague.
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November 2020 by Matt Austin
hi I was going blind
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July 2020 by Brayde Thorne
I brought my daughter there when she was 18 months old! They where amazing with her & she did great. Doctor was great with her & we got her glasses. I was also able to purchase frames from somewhere else, they didn’t have very small frames at the time, and we put her script in those! She’s been wearing them since! ❤️ Can’t wait to take her back! Friendly staff & the doctor is great with kids ❤️
