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February 2024 by Andrew
Always a long wait.
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February 2024 by B B
Short Staffed, Long Lines, Some employees spend a lot of time Chit Chatting, Guy Standing in line Whistling to grab my attention wielding multiple knives one red the other black. He would switch them out and was playing with it. He was wearing sunglasses like a coward so if he or anyone else affiliated with him attempted anything I couldn't Identify him. He was trying to instill fear and this took place inside the post office.
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January 2024 by Veronica Astle
Our mail has been dropped off at other addresses for the the last few weeks. And are receiving other people's mail? Now I have a package missing and no one is answering the phone at the main office?
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December 2023 by Damion Karl P
The people running the post office have no pride in the job that they do.My disability check is missing and I can't get any answers now I can't pay my rent and pay bills because they have failed to deliver once again.? Sadly we can no longer depend on the people who are running the postal service anymore. I think someone in the postal service is stealing people's social security checks .
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December 2023 by matt Man
Just avoid between 11:00 and 1:00 on holidays other than that best place ever
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October 2023 by Maxine Nietz
They do not deliver as promised. They do not answer their phone. They will not connect you to the local postmaster. What good are they anyway?
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October 2023 by anonymous
honestly the lady was super friendly and really helped me out. i felt super silly because i didn’t know what i needed to do to get new keys, and she walked me through everything. she was super kind and helpful!also, i BARELY had to wait! i stopped by before i had to work in reno (and i am a chronically late person, and of course did not leave with much extra time), so i was stressed that it might take me an extra 45-60 minutes to leave that day, but iwas in and out within 15 minutes (which was great because i really only gave myself that much time anyway!) there was two or three people in line before me (and only two workers!) too, so they were great at their job getting everything taken care for people quickly.they are also so patient there! i remember there was one person before me that the lady had to explain something to them 6 times before they could grasp the idea. she was never even frustrated. the customer at the counter at the same time as me (so i was with one worker, and the other employee had a customer too) was being so nasty the poor girl. but she was such a trooper, and never stopped trying to help him. as someone who works in a retail pharmacy, i understand people yelling at you about things they knownothing about. the way she handled the situation was with grace and diplomacy.nothing against the post office at all, nearly everyone else in that store (minus the employees) was SO grumpy. i’m surprised how up beat the workers were after being talked down to so much. BE KIND TO POSTAL WORKERS PLEASE. hey we’re all trying our best out there, i’m sure they are too
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October 2023 by 2011Strega
Unbelievably incompetent! Missing mail, when I called to inquire about it,she said there was a replacement driver amd he didn't know the route, then she hung up abruptly after saying "so sorry, goodbye".. so frustrating!
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September 2023 by Marisa S
Since I have lived in this area, the Reno distribution center has lost packages. And, according to the current supervisor working at the Little and Roop office, it is becoming a more common problem than people are aware of. (I had a Priority mail package "lost", and had to purchase all new items.)Also, I've had my mail accidentally stuck in the machines, because they always came through open for some odd reason. Or had to be retapped.Several places I put stop mail.(Maybe someday I will...hope so)
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August 2023 by Cynthia Dalton
Never a problem except the holidays when they need more help
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March 2023 by jDUB1
8 p.m. still no mail on a SATURDAY which means even though I paid to get it today, now I likely won't get it til Monday, putting business behind, You guys are lazy
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March 2023 by Ashley Jones
I have the same problem as others. I get Amazon products often and most of the time the post office fails to deliver and I have to come pick it up. Not to mention I've had important mail of the same topic never show up in the mail three times, even after I get the email with pictures saying it's going to be in the mail. So I'm not sure if they're losing it or stealing it because how would the same sort of letter go missing three times in a row? In almost the same month? Also, our water bill has been a month or over late in the mail more than once and we kind of need that to chalk on to our rent. How is the capital's postal system so shoddy? I absolutely hate getting my mail delivered by them.
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February 2023 by Deborah Parsley
The employees are kind and helpful. Thank you because I know it hasn't been easy. Thanks for all you do.
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February 2023 by Shelby Yin
They really need to create a separate line for people who are just picking up packages instead of forcing everyone to cram into one long line. Stop wasting everyone's time USPS.
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October 2022 by Richard Parks
Clerks are friendly. And my carrier is EXCELLENT! I run a mail order biz and deal with the Carson City office almost every day. They are VERY tolerant of my 'volume' and oddball requests.
