-
September 2023 by Jim O.
What the hell happened to these guys. Called about renting a 32 ft ladder for the day and the guy on the phone said he needed my name and address and several other questions. When that was finely done, he put me on hold to wait for a yard man to answer that question. Don't they have computers at the front desk to quote equipment and prices ? What's this guy going to do with my name address and phone number? i'm just price checking. Place is kind of sketchy now.
-
July 2023 by Nick G.
Made a reservation online for a pick up on Monday morning at 7 AM, no phone call until five minutes before arrival to pick up the trailer. Trailer cannot be rented because they do not have the registration or plates available for the trailer. They blamed the inconvenience on the DMV. Seems like a lot of these large corporate businesses Have someone else to blame every time now. The customer gets screwed time in and time out. Please try to rent from small local businesses.
-
July 2022 by JOSHUA WELCH
Absolutely horrible customer service. I call yesterday spoke to one of the reps and they reserved 36Inch Auger Attachment for my skid steer and we were slated to pick up today and they said they would call back when it was ready. I called back this morning and a woman answers the phone and i tell her i had not received a call back and she goes right into that they have a new policy that was just put in place that she is not going to be able to rent the attachment without renting the drive and skid steer with it. Now that is the epidemy of what horrible business practice looks like. That a company would condone that kind of funny business is not only unethical but flat out wrong just so they can make an extra buck. Funny thing is i have rented the attachments before from them so i am gathering it is bad management leading by example. DO NOT RENT FROM HERE.
-
April 2022 by K B.
Needed a fork lift to unload a 40' shipping container off a lowboy trailer, called local office and was provided forklift that they delivered to the site on time with great office support. Great people to deal with.
-
January 2022 by Mark Milligan
Always great customer service and got the lift I wanted.
-
December 2021 by Ric Peters
I enjoy working with Paul Phippen and have for a while. Paul is very customer oriented and will do whatever it takes to make sure I get the equipment that I need.
-
October 2021 by Ferd Lickstone
UR was able to provide the equipment i needed even though the job location was well off the beaten path.
-
October 2021 by c.r. Self
Always a pleasure & everything goes smoothly, no matter what I rent.
-
October 2021 by Jason Matis
Rented a water buffalo and it has all the hoses and nozzles but no hydrant adapter so it was a waste of time and money.
-
October 2021 by Elaine Oxborrow
The cable that was picked up was very dirty and not wrapped well and a couple were not wrapped at all. I had to re-wrap them before I was able to put them in the truck. For the price, i would like to see at least semi-clean cables and wrapped correctly.
-
September 2021 by James Youngblood
Equipment can ready to use...just what I ordered.
-
August 2021 by Linda Burdick
You are extremely responsive, and we are very appreciative.
-
July 2021 by Alex Amezcua
Equipment worked flawlessly. Rental price was as expected. All customer interaction was polite and professional.
-
July 2021 by Allan Taylor
Excellent service, communication and delivered on time
-
June 2021 by SignPro Carson City
Everything handled professionally. Equipment was loaded and I was able to clear the yard in a timely fashion. Return was timely and efficient. Thank you.
