-
July 2023 by Rick D
If their was a zero they have earned it.Not providing service as promised.Not returning phone calls. Drove 35 miles into *********** to find out why. They closed their doors and the store looks abandoned.Strange that their web site stated they are open.
-
April 2023 by Monika C.M
Working with Superior Door and Window was one of the worst experiences. Rip off artists. Hope they're gone for good!
-
April 2023 by Lori Z.
This place promised to build and install a door made one excuse after another since November. They went out of business in January. Never bothered to contact us by responding to emails and letters sent to them. The deposit is probably history. If This is the way they treat customers they deserve to be out of business.
-
March 2023 by Jeff Saling
The company is "temporarily closed"Been trying to reach them for many weeks by phone - finally drove from Reno and found the pictured sign in the door and a for lease sign on the building on 3/16/2023 - not sure how long it's been there.Disputing charges for the door ordered -- no information about what's going on.
-
February 2023 by Laura A.
We ordered 3 doors on October 26, 2022 and as of February 17, 2023 we have not received them. Multiple calls and voice mails and emails have gotten no response from this business. My husband went to the place of business today and there is a temporary closed sign on the door. No explanations.
-
February 2023 by Phil Bea
Just found out from the posted sign on their store that Superior Door & Window is allegedly "temporarily" close apparently since 01/01/23 without any notice to its customers. Their answering machine is full and no message can be left. Notice says to email office @ superiordoorandwindow com but don't expect any response from that either... Very disappointing, irritating and feel betrayed as we ordered and paid for window replacements which were promised for February 2023 but never delivered and installed.
-
February 2023 by Phil B.
Just found out from the posted sign on their store (see image) that Superior Door & Window is allegedly "temporarily" close apparently since 01/01/23 without any notice to its customers. Their answering machine is full and no message can be left. Notice says to email office @ superiordoorandwindow com but don't expect any response from that either... Very disappointing, irritating and feel betrayed as we ordered and paid for window replacements which were promised for February 2023 but never delivered and installed.
-
August 2022 by Poppi
Walked in front door, Customer Service Associate greeted us, engaged with common curiosity to my Mother,& Daughter. He gave me a quote on a fire safety door & 6 panel Closet doors for the Master bedroom . I have been shopping around for Closet Doors and our business will definitely have a interest in business transaction.Thank you for your time and help.
-
March 2022 by J G.
They have customers wait without even acknowledging their existence. Waited for multiple minutes in the show room waiting for assistance. The salesmen just talked amongst themselves without even so much as a hi we'll be right with you! If that's how they treat you before they have your money I don't want to know how they treat you once they have your money.
-
October 2021 by Ali Yslaz
I never leave bad reviews for companies but this is frustrating. We dropped the original damaged door off and purchased another door from Home Depot and took both doors in. We waited nearly one month to get the door back. We finally picked it up today (we live 30 minutes away) and the door doesn’t match up with hinge curves. We called the company and they said we can bring it back in but it’s thirty minutes away and we drive a truck and gas is expensive. I paid full price and I’m just upset that the mistake that was made was something preventable that shouldn’t have happened because they had the original door to duplicate. We are chiseling out the wood in the hinge where the curve should have been. Very frustrating. When I pay for a service I expect that it will be done how it’s supposed to be. Will never go back and wouldn’t recommend.
-
June 2021 by Ollie D.
Just no. No on every level, No. hell to the No. double Nope. Triple nope. I prefer to spend my money where people aren't high all day. I prefer to spend my money at businesses that don't beat women. This would've been a short review but Yelp want more. So Yelp got more. Alex does not have good morals anywhere in life. Why would he suddenly have some in business.
-
March 2021 by J M
Best prices I could find locally.
-
February 2021 by Suzanne Miladin
Excellent and friendly service. They were helpful in providing information to make decisions about windows and doors. Good selection!
-
January 2021 by Vencint maes
Excellent service from salesman, very polite and professional. Recommended place to go for your doors ands Windows.
-
October 2020 by George Warren
Outstanding product and service. We wanted to replace the original 1970's hollow core doors in our cabin in Incline Village with solid wood doors. We asked Superior Door to help. Wade came out and measured the doors (12) and recommended styles and casing. We chose solid alder doors with alder casing and alder baseboards. We thought the price was very reasonable. Wade had excellent suggestions. The installers were outstanding. Special shout out to Daniel– a real pro and a nice guy. There were a couple of scheduling issues along the way, but we weren't in a huge hurry. Highly recommended!
