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September 2024 by Shelbi B
Waited 2 days for them to fill a prescription. When i got there it took them another 1/2 hour to fill it because they never started it.
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January 2024 by Bradley Cocking
I just want to say. The night staff is phenomenal and they're always nice and respectful. If you're met with a lady who works in the morning, oh boy. Watch out.
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January 2024 by Mari Muhr
The folks running the pharmacy are great, but, they are completely understaffed. The wait time in line can run from 15 to 30 minutes & often the needed meds are not available causing another visit. Again, great pharmacy techs!!!
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January 2024 by MaryJane Gomez
I’m standing i line just now at 5:55pm and there are 2 people ahead of me. The pharmacist lady yells to me to tell me the gentleman in front of me is the last customer because they close at 6pm. I have a sick toddler at home and was refused service BEFORE closing time. Way to go smith’s pharmacy. Not to mention this is my first time at this pharmacy only because Walmart didn’t have the medicine he needed and they did.
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October 2023 by Mar B
I'd give zero stars if I could. This pharmacy NEVER answers the phone, I made several attempts to call, and I even let the phone ring for 15 minutes. No answered. Just rings and rings. If they are that incompetent regarding customer service, I shutter to think how incompetent they are managing medications.
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October 2023 by Karen L.
Only gave 1 star because you can't put zero Why does it take hours for a prescription to get filled !?????????
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October 2023 by Donna J
Horrible experience. Girl at register enjoys being nasty.
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October 2023 by Stephanie W.
4.5 stars, rounded up to 5.I have used this pharmacy often of the past, mostly for vaccinations (flu, COVID, TDAP) but also for an occasional prescription (I use Walgreens for most of my prescriptions since they are national, and you can fill them anywhere you are traveling). They are close to my home and convenient.Though the pharmacy doesn't have great reviews, I have almost always had a positive experience. I always have made an appointment online for a vaccination and never had to wait past my time. I have found the employees, both the different pharmacists I have seen and the technicians, to be professional, friendly, responsive, and knowledgeable. They have respected my time. The vaccine process is simple: when your date and time come for the vaccination appointment that you already made online, you check in. I have almost never waited in line, mostly because I go to the first available appointment in the day, or later in the evening when it is quieter. But I have noticed when there is a line, it goes fast, often with a second technician stepping in to help out (there are two windows).Then they have you look over the pre-printed form, with info you filled out online, and you confirm it is ok. Then they have you wait in the seating area for the pharmacist to get the injection ready. There are like five or six chairs there, so there are plenty.Then the pharmacist calls you in to a private room and does the injection. The first time I went there, for a COVID vaccine, I even got a goody bag, with things like wipes, hand sanitizer, masks, etc. I also have never had any pain or bruises here from the actual intramuscular injections in the arm. One pharmacist, Tom, actually does a 5-second "mini-massage" over the injection site to reduce any tightness or tension, to help with potential pain or inflammation. I like his injections the best!Then the pharmacists give you the receipt and required FDA printed information for the vaccine and has you wait in the waiting area or shop for 10-15 minutes to make sure there are no adverse effects. They are good in that way, following all safety protocols. Of course, you could leave, but I always hang out since I am polite.I noticed there was a free blood pressure tester in the waiting room a few years ago; I assume it's still there, but I haven't looked.There is free Wi-Fi available too (I used to have trouble with email there from my phone, but they have fixed that in the last year or so, so now everything is reliable and fast).I have always found the pharmacy area (as well as the entire store) clean, even their restrooms. Parking is always easy too. There is a wide storefront, so there is always parking close by. The lot is bright and feels safe, with the employees constantly coming out to round up carts.I did have a problem one time getting them to dispense three tubes of my prescription-only high-fluoride toothpaste. The tech said they could get only one tube at a time, due to supply limitations. I had a feeling she wasn't quite right. It seemed like she had the one in stock and wanted to dispense it, and not go through the hassle of ordering more. I wanted them in quantiy, since I was paying cash, and got a lower price per tube for three using GoodRx. In the past, Walgreens had no problem getting three at a time. So, after this, I went to Walmart, and they easily got three the next day.I also wish their online vaccine process could be more integrated, like having an online cancelation available, instead of having to call them. I've also had glitches where I have logged into my account, but when I filled out the info for the vaccine appointment, I later found out it hadn't read my login. But this has more do with how corporate (Kroger) has designed the process (Smith's is a Kroger company).But aside from the minor above hiccups, I am very happy with this particular pharmacy, and will use them again. Nothing can be perfect.
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June 2023 by Brian M.
Absolute garbage. Never has my prescription in stock, the people other than the pharmacist are rude and unprofessional. I highly, do not recommend them for your pharmaceutical needs.
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March 2023 by Matt K.
I have been using this pharmacy for around 10 years. But for about the past five years it has been suffering horrid customer service and weak management. The majority of the customer service issues can be laid at the feet of someone with the first name of Kimberly (pretty sure that's her name), she is the blond others are talking about. She gets off on putting you down. Anytime I have had questionable service it comes down to straight in your face lies from this lady. Well that and her seeing to what she wants, rather than what I want. I had hoped that management would have weeded her out by now, but apparently they are super happy with her. Well, I, like so many others have had it, and have voted with my feet.
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January 2023 by Google user
Tried calling in for refill...they didnt answer once in 2 days. Had to go in....tried to refill online, went to pick up and she said she isn't sure why my request wasn't sent over but I will need to go back tomorrow to pick up. Stopped and talked to the store manager and just received a blank stare. He then handed me his cell phone to speak to the area manager who told me that no one else is having these issues and she'd be happy to connect me to their helpdesk. Really? Guess they don't read these reviews or pay attention to complaints!!! I deal with this pharmacy for mine and my mother's prescriptions and I'm done. The worst experiences ever with a pharmacy have been at this place.
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January 2023 by Mike Ferrari
I always use this pharmacy because they are kind, helpful, and quick.
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December 2022 by Melissa Hill
Tried calling in for refill...they didnt answer once in 2 days. Had to go in....tried to refill online, went to pick up and she said she isn't sure why my request wasn't sent over but I will need to go back tomorrow to pick up. Stopped and talked to the store manager and just received a blank stare. He then handed me his cell phone to speak to the area manager who told me that no one else is having these issues and she'd be happy to connect me to their helpdesk. Really? Guess they don't read these reviews or pay attention to complaints!!! I deal with this pharmacy for mine and my mother's prescriptions and I'm done. The worst experiences ever with a pharmacy have been at this place.
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December 2022 by M H
Tried calling in for refill...they didnt answer once in 2 days. Had to go in....tried to refill online, went to pick up and she said she isn't sure why my request wasn't sent over but I will need to go back tomorrow to pick up. Stopped and talked to the store manager and just received a blank stare. He then handed me his cell phone to speak to the area manager who told me that no one else is having these issues and she'd be happy to connect me to their helpdesk. Really? Guess they don't read these reviews or pay attention to complaints!!! I deal with this pharmacy for mine and my mother's prescriptions and I'm done. The worst experiences ever with a pharmacy have been at this place.
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November 2022 by Bryan Logie
Told a prescription would be ready in an hour. Showed up an hour and 10 minutes later and they said not til Friday (closed for Thanksgiving). Another person told the cashier she promised it would be ready. We were told to wait. No problem. Several minutes later we could see the cashier had it in her hand, but instead of calling us up, conversed with a co-worker about Thanksgiving for several minutes.
