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October 2023 by R S
Do Sierra Express Car Washes is just suck my nature? The new one in Minden sure does.About a month ago, they took over the evolution car wash in Minden. Very unfortunate as it turns out. One month into it they still can’t get their act together, the car wash quality seems to have gone downhill (maybe that’s what Express means in their name) deferred maintenance already , vacuums don’t work with a damn, clogged up or no suction?Their stupid scanner doesn’t work worth a damn, every time I go there I have to wait in line for them to figure it out and open the gate for me. The license plate scanner evolution had it was wonderful.Evolution build it up, got a lot of members to and automatically pay through accounts, and then Sierra took over at ruined it. I hope not, but suspect it will continue to go downhill. ?
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October 2023 by martha williams
My car went off the rail and they blamed it on me. After that happened they added the traffic light, to cover them selves, but did not paid for the damaged to my car. Very sad situation.Service: Full body wash
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October 2023 by R C.
Horrible customer service at their Carson City location. Much better service at South Lake Tahoe, CA location.
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September 2023 by Stephanie W.
I normally don't give bad reviews, but if any business deserves it, it is this one.My dealer, Carson City Toyota, gave me a free pass for a car wash in 2018 or 2019, I believe it was, since their car wash was broken. Great, I thought. I didn't end up using it for some time, but I decided to use it up recently as it had no expiration date. [And note: while the coupon states "FOR DEALERS ONLY", this is what the dealer gave to use, since it replaced their free car wash, and this business has taken them in the past from customers.]I was heading to California for a small trip, and came down from Reno to this car wash on July 31 at about 11:30 AM, since the coupon was valid only at the S. Carson St. location. (I would normally have taken I-80 from Reno.) I pulled up, the and the attendant refused to honor it, similar to the review left by R.C. on July 13, 2023. She said they no longer took these coupons, and besides, she had no way of entering it in their computer system. Annoyed, I asked to speak to the manager, and she said she was the manager. I left, disappointed, and head to California with a dirty car since I didn't have time to go elsewhere.But wait, it gets worse. I emailed the company on August 9 and quickly received an automated ticket ID number. I waited 19 days, and nothing, not even in my spam folder. I emailed them again on August 28, and also called and left a message with my ticket ID number. To this day, September 14, still nothing.I also see the review I cited above my "R.C." received a company response saying to contact them on their stated email. But it seems that is just lip service to make them look good. And I see this location has a horrendous Yelp rating and tons of other bad reviews. I should have known.Well, lesson learned. I actually have received good service at one of their locations in Reno a number of times, but this experience left such a sour taste in my mouth, I won't ever patronize this company again.
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September 2023 by Stephanie Carson
Do not go to this car wash if you have a rap on your car. I went through the car wash with no rips or blemishes in the rap on my Tesla. I pulled into the vacuum stall to dry it off and there were two rips in my rap. The manager on shift said they were not responsible even though it was clean tear. I had my rap company look at it and they said it was definitely from a power washer. The company called me back and said they would not pay for the replacement and will not answer the phone now when I call.The company responded to this as if they were going to help but still has not responded or helped. Definitely do not go to this car wash.
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September 2023 by William S.
The team does a great job. Because of an accident I was in I couldn't get my car washed for almost a year so it really needed it and they did an amazing job I highly recommend this place
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August 2023 by Garrett Rollins
Was pleased at first with the wash. Within the few hours it rained. I got my car washed without knowing it would rain that day. I am also a first time customer from out of town that thought a company like this would take care of its customers.I read on the company policy that it closes when it rains it rained for 1 hour that day without warning. Well, when I went back in the evening it’s was closed because of the rain, but it was not raining. A nice employee greeted me and asked the manager if they do rain vouchers for the day and told her what happened.She said no. Well that sounds like the last time they will have my business.No blame on corporate but with my business I make it right.I truly hope this company can grow and please its customers. Making a customer happy and feel valued will always bring back loyalty and future business. Bad customer service will not get those valued customers to come back.
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August 2023 by Carol Falk
I paid for a full service wash and dry, no one else was in the drying and vacuuming bays. Only 1 person worked on my vehicle while 2 other young men stood by and watched. I waited for my vehicle for near 1/2 hour to be completed. I will not be returning.Services: Full body wash
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August 2023 by Janet DelTufo
Service workers are good but the wash is not that great.And I might add that the monthly price for the bottom line wash just went up $5 a month. No warning either. Just an increase on the auto pay.
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August 2023 by Dave C
The Carson location is the worst car wash I've ever been to. The car never gets clean. I had to go through 3 times in a row because the rinse and dry cycle didn't work twice.
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August 2023 by Joshua Dayne Bell
Closed on a damn Sunday. Not raining or anything. I feel like Sunday is "National Wash Your Car Day" and this place is closed. Brilliant.
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July 2023 by Alexi H.
The car wash overall is great it is pretty expensive but worth it the guys that work there are very nice and respectful
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July 2023 by Sherry S.
The Kietzke location cleans the best of any of theirs, especially the Carson ones. The attendants who dry/shine at this one are also great.
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June 2023 by America O.
This used to be a great car wash. The vacuums and blowers at self serve are still excellent, unfortunately that is all that is good. The car wash does not wash the back of the vehicle ( I have both a cuv and small truck, neither get clean) and the interior cleaning done by staff has been marginal. The wait is long to get the car interior cleaned, no one will make eye contact or tell you which line you should be in. Ignoring the customers and hoping they will leave seems to be the team motto, and it worked. I got so tired of waiting and watching people who arrived after me get their car cleaned, that I got in my car and went to the self serve vacuums and did my own interior. I feel 2 stars is generous.
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June 2023 by Bryan McGill
Other than them being understaffed like most places are these guys are so professional and gals they treat you great. Your car always leaves there sparkling beautiful. I’ve never had a problem ever other than you will wait for a while but that’s not the employees full. That’s the management fault there, .Other than them being understaffed like most places are these guys are so professional and gals they treat you great. Your car always leaves their sparkling beautiful. I’ve never had a problem ever other than you will wait for a while but that’s not the employees fault. That’s the managements fault there, and lack I took my motor vehicles up one of my truck down south, and I took my little car up north, night and day difference from the way that they treat you other than the gentleman with the dreadlocks up north. That place is horrible but guy with the dreadlocks is awesome but down south you guys will love this place. Just be a little patient with them because it’s not the employees fault. It’s managements fault why there’s no employees or the world however, it’s working quality quality work that they do there. Please give them a chance I do they don’t deserve this 3.9 that they got.Services: Full body wash
