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February 2024 by Cassandra Ducharme
I've had a contract with you guys before and now I'm denied
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December 2023 by Brenda Smith
Love the carson city nv store awesome bunch
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November 2023 by Cherish Bishop
I love Johnny and the team they have all been so helpful and so nice it's been a joy renting from Rent-A-Center I've been out customer for many many years I've owned many things because of renter a center and I just love all y'all sooo much
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August 2023 by Ali Ramirez
Great online experience! Really easy to navigate. Great inventory and awesome affordable payment plans
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July 2023 by nichole guthrie
My boy Johnny gets business taken care of! Super awesome and fast to accommodate! All of his team should be on a commercial these guys are great.
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May 2023 by Teddy White
Johnny and Alyssa (Carson City) always work really hard to make things perfect, and easy for myself and my family. Their hard work is always, always, appreciated.
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April 2023 by LG
**WARNING FOR ALL CONSIDERING THIS LOCATION** Disgraceful service, beyond incompetent & disrespectful. I understand they're not proud or happy to have to work at rent a center & barely make a living but no need to take it out on those that keep your price gouging company in business. Never again would I trust this location with my personal information or money. It's laughable how ignorant and rude they'll get when just trying to having a simple conversation like adults with them... I hope you guys all find real careers or even jobs of value but until then, you guys should practice the ol customer service mentality. You chose to be a servant not us remember that. Very concerned about them having any of my personal or banking info and you should be to!!
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March 2023 by Noah Roberts
These guys have been the nicest most informing employees i’ve ever had the chance to meet and be helped by. Immediately trusted them to help me.
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February 2023 by BARBARA BAGALAYOS
Went online found what I needed ordered it now waiting for delivery
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January 2023 by Kathi Underhill
Very friendly, accommodating, explained everything
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November 2022 by Kevin Steve Dominguez (kamikira)
Every time we walk in to talk about products they make sure we are comfortable before we decide on anything & they take the time to explain something if we don't understand
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June 2022 by Lois Lanegan
We came in the Store to rent a sectional couch we saw online. We asked them to show the sectional and they took us to the display couch which was very comfortable. We decided we liked the couch and ordered the Navy Blue couch which we had to wait 4 days for them to deliver. Upon delivery we were not given a Navy Blue couch instead it was gray! We accepted the delivery but noticed right away that it was not the same couch we sat on in the store. After 3 weeks of renting said couch we decided it was not worth the price so we decided to return the couch. We called the store and set a pick up of couch and shortly later the store Manager called us to try an save the deal. We explained to him all of our for mentioned complaints. He then told us that the reason our couch was not as comfortable was because the display was Ashley furniture and the one we have was not. So basically they are deceiving people and that is not professional in our opinion. We will not be going to this store again!
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April 2022 by S Berry
Someone from this location entered my backyard. TWICE! This is illegal and considered trespassing. The gate was also left slightly open and my dog could have gotten out. I'm aware the bill is 5 days past due but it doesn't warrant this type of behavior. It's creepy and an intrusive. Also, we have called to let you know we'd be late in the past and you were rude and condescending. You always receive your money, it's been almost a year. Although we will lose money, we will make arrangements to schedule a pickup. Your behavior is borderline harassment and we no longer wish to do business with your company.
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March 2022 by Heidy Chavez
I have gotten several items from this store! I have always been pleased! The staff is very outgoing and helpful in finding the items I'm in search for. Whatever I may need Jorge and Jonnie begin their search to get me the items.. They are great in accommodating deliveries for me. Justin does a great job in putting furniture together and is very polite my kids always interact with him and he is very nice to them. I am proud to say that Rent A Center is more like family.
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February 2022 by Rochelle Kemp
Carson City RAC is the worst!!! We bought from RAC before without issues. Made a new rental purchase for a brand new appliance but received used. It has scratches and obvious signs of use on the inside. It's not right to lie and charge for a new item just to make your sale. On top of this, they are rude!! Not sure if something changed with RAC or just this store. I'm never getting anything from them again. Going to send back and buy out right somewhere else since it's half the price!!
