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January 2024 by Amanda T.
When shopping gently used/secondhand/thrifting there is usually a sprinkle of chaos and clutter, there was none here. The store is very organized and clean. Great variety of styles. If you want to trade for cash I'd show up when they open or call ahead of time. Trade for credit anytime, found out they are starting a new special "Trade-Up Tuesday " ask them about it:) Employees are super patient and helpful.
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December 2023 by Danielle S.
Despite all the bad reviews, I went into the store to sell my clothing to form my own opinion. I had a wonderful experience! The two women working behind the counter were kind and helpful. They are upfront with customers about whether they can pay cash or not, and they tell you the reasons why. I was happy with the amount they offered me in store credit. I would sell there again and recommend this place to friends and family.
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November 2023 by asehome 25
Came here during my trip to bring some Shoes. After they open they said they weren't doing cash for items. After this announcement 3 women left that had bags of clothes they were trying to sell. I asked about the store credit and can only use it at that location. Would not recommend this one.
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November 2023 by Kathryn Howard
Great place to shop. Friendly staff. Lots of fun stuff!
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October 2023 by Diana Polanco
You have to get there as soon as they open if you want to get cash when you sell your clothes otherwise you can only get store credit and you can only sell whatever they put on their whiteboard .
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September 2023 by Erica Kush
Best Plato's Ever!! I travel for work and this is by far the best location!! Wonderful staff, fantastic selection, and spotless store!
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September 2023 by alexi hughes
Absolutely love coming here they always have amazing and affordable clothes
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September 2023 by Marissa Hammond
I always find the best clothes here. 10/10
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September 2023 by Amanda T
Everyone is very helpful. The store is very organized and clean. If you want to trade for cash I’d show up when they open or call ahead of time. Trade for credit anytime:)
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September 2023 by Shannon
Very clean. Really cute clothes. Extremely organized. Excellent customer service. A friend told me about Plato’s Closet. She was impressed by how clean and organized it is. It’s a really nice 2nd hand clothing store. They also have bargain bins in the back and great prices.
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August 2023 by Vanessa GARCIA
Do not bring in your clothes to get money! If you have a ton!! Big time disappointed and rip off!!!I brought the stuff that was on their white board and called as well!! Came in when they opened and they tell me that they are limited 7 items! And that not all well picked which all my stuff is good condition and what they were taking!! Got 15 dollars out of 30 items that are on the board!!!!! It’s a joke!!! Close this location down if needed because it’s a rip off and I expected better customer service!!!!Donate it instead!
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August 2023 by Connor Handschuh
The staff were very kind and helpful! They have a lot of men's stuff. I will definitely be coming again!!!
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July 2023 by Gabrielle M.
Unfortunately this establishment is poorly managed. The young women working there for high school/ college jobs is not the problem. There is no social media updates or website platforms that update you. Website and maps don't give you the correct phone numbers. When you arrive you are told to stay in the store while you're clothes are being sorted for sell/trade. Other Plato's Closets are much more efficient. I was there for over an hour with my children. The store smells highly of cheap perfume. The garments for sale are ripped/ stained/ miss managed. It's not the employees. They only excepted what was for Fall in August also for back to school with a low trade amount. It's August first. It's 100 degrees outside. I asked basic questions any employee could answer easily. What are your price points and sell/ trade estimate. Why do you only except these items today? The confusion laid in response to why sun dresses and skirts were not being accepted. There isn't a platform you can research to see what they're excepting unless you call and an employee answers. Which is tough. While in the establishment for over an hour a women who was shopping began to yell and cuss at me for asking too many questions. There wasn't a manager present or owner to come forward. My child was upset and scared. No matter what, there should be a change. Don't waste your time. You'll get the least amount for clothing. I don't blame the young employees but the manager hiding in the back during this situation has been reported to the a few owners and hopefully something changes. I own business and own my home in the area. I wasn't rude or attacking the young employees. First try at this store and I will not try again. This isn't an attack on their employees, being young they're not going to stand up to, for their safety - a delusional customer but in that sense, I wouldn't recommend going to Carson City Plato's Closet. It's not like other owned Plato's Closets which are far more advanced and personable. Asking questions as a customer is what is expected. Anyone working at any store could understand you have to answer questions regarding the confusion of selling because of the lack of information that can easily be posted on social and websites. If you'd like to visit a decent Plato's Closet I suggest Reno or somewhere else. The management there is unacceptable. I suggest an online platform to sell or roam to another city. I've heard this store in Carson was a shit show and I believe it. Hopefully the manager changes a few things up. Don't waste your time, especially if you're trying to sell decent clothing for an honest trade in value. Head over to Reno, hope this helps someone I received $30 for over an hour of standing around with a $400 max on cash at the store for trade in, which the young employee looked empathetic towards me but could not accept everything because of the manager setting rules that day. Tomorrow might be different, who knows but it's seriously a waste of time. Good luck!
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July 2023 by mimi froggy
Cannot return items! mine smelled and didnt fit, it smelled like cologne, i didnt notice at first,,so I washed it, the tag came off,, then i brought it back ,, paid $12 for a shirt that doesn't fit,, the female at the counter took pride in telling me she couldnt take the shirt back,becouse of the missing tag,, she enjoys being rude to customersGhetto closet
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May 2023 by Shakti S.
Smells very strongly of perfume which sometimes makes me feel sick and deters me from wanting to go there often or be there long. They have decent to great customer service on all the occasions I've been. I have bought quite a bit of clothing from them so I would say they have a good selection and wide variety of clothing/shoes/accessories, etc. Everything is well organized and they tend to have good music on and frequent sales which is nice. Prices are reasonable and it's not super crowded the times I have gone. They have a fair return policy and do allow you to return any items that you change your mind on or find defects in. Overall I do like this store a lot I just wish they didn't spray so much perfume or chose essential oils instead or something natural/subtle for people with sensitivities/allergies.
