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March 2024 by Lisa B.
I love this store. I find great items for my business office, at great prices. The store is neat and the management & staff are helpful and friendly.
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February 2024 by Michelle Harrington
Prices were pretty good. Picked up some things that had lower prices plus we get senior discount.
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January 2024 by Bridget Norman
This store is always dirty. The product is what you would expect. But the customer service is HORRIBLE. My daughter and I walked up to the register and waited about 2 minutes for someone to come help. She was RUDE, and eyeballed my daughter, looking her up and down with a NASTY, UGLY look on her face. There was absolutely no reason for the look. I most likely won't go back to this location.
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November 2023 by Eric B.
Our house undergoes continual "churning" between things we buy and latter stuff that we donate. Unlike Bill Clinton (who allegedly donated his boxers), Gayle and I try to donate practical items that don't end up in some charity's secret back alley dumpster. Here in the Carson Valley, we donate to 2 charitable organizations: Goodwill in Carson City, and St. Gall's Catholic Church in Gardnerville. As this is Gayle's Mom's Parish, we're a little partial to St. Gall's. Both are about the same relatively long drive from Genoa, both have convenient drop offs, while Goodwill has longer hours. And it's pretty humbling to see all the donated merchandise that both organization have to work through. Approaching this Goodwill from eastbound US 50 takes some attention as it comes up suddenly and I'm turning against a lot of traffic. The Donation area is located on the left side of the main building towards the back. Goodwill staff are usually in good spirits and have a decent sense of balance between rejecting our treasures and accepting them with a minimum of questions and inspections. I always ask for the receipt slip and manage a decent estimate of what I've donated.
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November 2023 by Kiara G.
I am an avid thrifter, and although some of the lower reviews make good points, let me touch on something's: -Certain associates go above and beyond, while others rarely smile, let alone talk. You choose the establishments where you'll tolerate below standard service and this is one for me. I, now, know who is friendly and choose to converse with them and remain kind to the others. -prices are a bit high BUT the brands are more recognizable and the clothes are usually in great condition. -THIS STORE IS SIZED. This is my #1 complaint about 85% of stores in the area. This Goodwill is sized and organized very well. -They have fitting rooms! They do close before the store closes, but only a few minutes. -The toy section never gets a complaint from my gremlins. My kids always walk out with 1 (or 12) toys. -Clean bathrooms I'm here at least three times a month and I don't see that changing, so don't take my word for it, I don't want you buying the stuff I like. ;)
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September 2023 by Emily Rollins
Went in today Thurs Sept 7th '23. Guy at counter was very rude to customer in front of me. Then he is rude to me at the register. Just total attitude. Biggish gamer guy. I am with my baby buying a few shirts and baby things.I had a water bottle I was purchasing. The sign says 49 cent water bottles. I figure unless marked otherwise. My water bottle was not marked. The moody guy at the register tells me it's worth more and that he has to charge me $5 for it in a rude voice. I tell him it says 49 cents and he accuses me of taking the sticker off.....which I didn't.Then he proceeds to insist it must be 4 or 5$. Another person in line behind me says they were looking at it too and that it is 49 cents.Another coworker of his goes over to the sign that says 49 cent water bottles and brings it over. Guy still insists its not worth only that.....It's like, bro.... it's a water bottle. It's not worth that much. I can buy it new for $10 for a fact.I had a $60 purchase of already pricey items. My baby is literally screaming in my arms and he's getting huffy with me when I need to reduce the items on the table.Acting annoyed at my baby too.Just told him to forget about it. Trying to rip me off for another $5, just lost what could've been $50+ for the company.Will never go back to a Goodwill again.I hope this guy gets fired he was a real piece of work.
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September 2023 by MC
The prices are tooooo high. They would rather keep it than let the inventory move.
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August 2023 by Scott Ore
Their warehouse/ donation crew is very rude. We called twice to make sure they could take the donation of a couch only to be turned away upon arrival. The young man, Tony, who spoke to me, was rude and very unprofessional. No one comming to any store should be treated that way. I will never donate to any Goodwill ever again after this series of incompetence.
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August 2023 by Kandice L.
If I could give a rating lower than one star I would. The staff in this facility have no people skills and think they are above everyone. Horrible experience. Plus the store smells
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August 2023 by Stone C.
The closing cashiers are trash. Plain and simple. Rude customer service. Disorganized store. 2.3/10
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June 2023 by Chad Barrett
Large selection of items a little cluttered but great pricing
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June 2023 by Amanda Davie
The filthiest Goodwill I’ve ever been to, the carpets haven’t been vacuumed in ages, and there was literally a bag of human feces in the parking lot. The store itself smelled horrible and the dressing rooms had used band-aids on the floor.
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June 2023 by Jocelyn K.
Stopped at donation center yesterday to find out if they would take a large cabinet, & an employee going into back are said yes, drop it off before closing. Arrived when first opened in morning & extremely rude guy @ drop off door refused item, said he's the one who decides & other employees are instructed to say they will accept everything. Apparently the policy is to lie.
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February 2023 by james dnob
I have recently lost 25 pounds and needed new work attire for the office. For $75 I purchased several pairs of slacks, skirts, blazers, blouses and sweaters and a dress. Good quality, name brands. Very clean and in almost new condition. The store is really clean and well organized. I had a blast. It was like shopping in a store at the mall but I didn't feel like I was overspending. The staff was friendly and helpful. I highly recommend checking out this great store.
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February 2023 by James D.
I have recently lost 25 pounds and needed new work attire for the office. For $75 I purchased several pairs of slacks, skirts, blazers, blouses and sweaters and a dress. Good quality, name brands. Very clean and in almost new condition. The store is really clean and well organized. I had a blast. It was like shopping in a store at the mall but I didn't feel like I was overspending. The staff was friendly and helpful. I highly recommend checking out this great store.
