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December 2023 by Stacy B.
I'm in town helping my disabled and senior mother with her prescription. We simply wanted to put her credit card on file so that home health care workers can pickup her prescriptions for her in the future. This seemingly basic task was problematic not only for the first pharmacist worker but then the manager, Kat, was unable to attach my mom's credit card to her file. I was then sent on a goose chase to download Walgreens app and do it myself or receive a text with a link to do the credit card storage to my mom's account. This process was cumbersome and non intuitive for me and I have worked in technology for 20+ years. My poor mother who is elderly and disabled doesn't stand a chance. It wasn't until the first pharmacist asked me to step aside so she could help other people did I share my candid feedback. I told her this is a basic request 101 to be able to serve customers like my mother who need their prescriptions to survive. After I shared my clear frustration I was attended to immediately and the problem resolved. I don't understand why it had to escalate. These workers are making it wayyyy too difficult for elderly to get their prescriptions. So sad. Walgreens you can do better than this. Please care and try harder. This is a disservice to your community.
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November 2023 by Philip L.
Do not use Walgreens Pharmacy in Carson.....I'm not one to write negative reviews, in fact I normally only write positive ones, however I've had too many bad experiences here. This will be a long diatribe, so bear with me or not. A few weeks back, I went to Walgreens to pick up a prescription that had been ready for several days. I had a doctor appointment in Carson, so I left 30-40 minutes early to have plenty of time. When I got to the drive thru there was one car ahead of me, which took longer than normal. I think I waited 10-15 minutes for them to finish the transaction. When it was my turn, the new girl at the window took my name, went back to fetch my medications, which she brought back with her, but then proceeded to tell me I needed to drive around and get back in line behind the 2 cars that were waiting behind me. When asked why I needed to do that, the clerk was unclear. I asked if I could just get my meds as I thought it was simply a refill, she asked me "so you don't want to get back in line". I said no, I'd rather just get my meds that she was holding. She then left and the pharmacist appeared. The pharmacist threatened to call the police and have me arrested for trespassing, because she felt that I had refused to go to the back of the line. I explained that I did not refuse anything and that I simply wanted the girl to explain to me why I had to go to the back of the line, as I had an appointment I did not want to be late for. The pharmacist explained that my doctor had changed the dose and it required a consultation with the pharmacist. She acknowledged the girl was new and may not have explained it well, however, she again threatened me 2 more times with being arrested. I advised that I had law enforcement experience, am well aware of trespassing laws, and there was no need to threaten me, as I had not refused anything. She then gave me my medications, without offering to give me a consultation on them.Fast forward to last night. After abdominal surgery, I was driven by friends to Walgreens to pick up pain meds, as the hospital does not give you meds to go home with. The surgeon called in a priority prescription before I had arrived around 6 pm. At the time, I was obviously in quite a bit of pain and really just wanted to go home to sleep. The clerk advised the prescription would not be ready for 30 minutes and I would have to wait in the parking lot and they would text me when it is ready. We waited in the parking lot for almost 30 minutes without receiving a text. My friends decided to go inside and check on the status of the meds. Once inside they noted nobody was waiting in the prescription line ( only a few cars had come through the drive through after me). They asked the clerk about the status and she went back to ask the pharmacist. The pharmacist became enraged and began to loudly berate her in front of my friends. The clerk came back and advised it would probably be another 20 minutes. My friends apologized to the clerk for getting her yelled at by the pharmacist and left the building. We waited in the parking for another 40 minutes, without receiving a text, so we left Walgreens, as I was in too much pain to wait any longer. After driving home, I was able to take old inferior pain meds that I had left over from a previous surgery, however I never received a text from the pharmacy. This morning I awoke to an email (no text) that was sent last night after they closed, advising my meds were ready. It took them 2 hours to take 12 pills out of a big bottle and place them into smaller one and put a label on it.I do not expect special treatment, but I can't help but wonder, if the pharmacist did this intentionally after my first bad experience with them, as I have a very unique and memorable last name. They did not appear to be that busy and you would think they would make every attempt to get a priority pain prescription to a patient as fast as possible after surgery, at least before they were closed. I feel like I was "punished" by the pharmacist for havin
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November 2023 by Daisy D.
Store manager encourages sick employees to work. Med tech in pharmacy hacking w no mask and no spare masks for customers in line for vaccines. She did not wash hands or use alcohol spray or follow protocols at all....all whilst loudly pronouncing she is sicker than a dog! We asked for store manager who never came. We will NEVER go back to this Walgreens. Where is corporate governance?
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November 2023 by Google user
Do NOT go to this business. I tried to print something today. A worker named Nancy was not helpful at all. I told her I sent the email and I did not receive a code to print. She told me to log in their wifi, I did and resent it. Still no code to print, I sent a few more times. When I asked her for assistance a 2nd time her response was \\\"oh sorry\\\" and shrugged her shoulders.
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October 2023 by d m
Do NOT go to this business. I tried to print something today. A worker named Nancy was not helpful at all. I told her I sent the email and I did not receive a code to print. She told me to log in their wifi, I did and resent it. Still no code to print, I sent a few more times. When I asked her for assistance a 2nd time her response was "oh sorry" and shrugged her shoulders.
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June 2023 by Gene C.
Outstanding customer service in the Pharmacy section. They work there butts off to help us. Short on employees and long hours dealing with people who dont care about saying thank you but only want to bitch. Thank yu all for what you do for me and my wife.
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May 2023 by Dale C.
Walgreens has been my favorite store since Long's closed.However, have to be careful about prices we're charged. Too frequently we're charged the full price for sale items; I've learned to check every item before I leave parking lot. Last week I bought 3 cans of tuna and was charged $7.47 instead of $4.00 sales price. Cashiers receive minimal training and have no idea about what's on sale; they don't have copy of ad at register, and if the sales price has not been properly input (as is often the case), we pay full price.I'm betting the average customer pays no attention, just assumes price is right.
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April 2023 by Jerry K.
The biggest problem I have with this place, and Walgreens in general, is that the prices are so high. On everything. I just wanted to get a couple of gauze pads and a roll of gauze for a grease burn. Way more expensive than anywhere else.Avoid this place.
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October 2022 by Michael H.
Steer Clear Of Their Pharmacy! It has been downhill weekly since they picked up SaveMart Pharmacy's prescriptions. Their system is crap and it lies stating "your prescription is out of stock and should be ready tomorrow". Well, after a week of that I called, was disconnected multiple times and ran into the automated loop over and over. Eventually I got a hold of a Tech who stated the warehouse is empty and has no ETA. Well, that would have been great to know a week ago..... Big box pharmacies are useless but because of regulations it is almost impossible to find and locally owned ones anymore. Of the Big boxes, the only thing worse than Walgreens is CVS. Not saying much..........
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October 2022 by Roylen S.
Well after sitting on the phone for 20 minutes to ask about getting a flu shot and Covid booster I'm told I have to go on the website to make an appointment. I told them I had gone to the website and it said I have to drive to either Gardnerville or Reno to get the shots.The attitude I got was "too bad, so sad. drive". Really???? Really this is how you treat customers?
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June 2022 by Vlc C.
On line via YELP says this location opens at 730 am - got to the store and it opens at 9am. Please keep your presence updated people.
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February 2022 by Eryn B.
I have literally used Walgreens my whole life, and this is by far the worst one I have ever seen. I have never had a negative experience directly with employees per say. I will say I paid almost $70 for a prescription for my son, and when we switched pharmacies come to find out with my insurance it was only supposed to be $15 and was over charged because they didn't bill my insurance. I didn't question it as it was the first time my son was on this medicine and just assumed that was the cost, imagine my surprise when I paid a quarter of the price. While the above situation is clearly annoying what really does it for me here is their pharmacy completely shuts down from lunch from 2-2:30.....I sat in the drive through line for 30 minutes for them to come out to my car and tell me I needed to leave because they were shutting down for lunch. I'm sorry, what? I'm all for lunchs and breaks, but stagger them so that people like me don't have to waste hours of their time
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November 2021 by M L.
Like a lot of services in life, people take for granted it should just be there and work all the time. Just like the cable company, or the bus service. but lo and behold, when something doesn't go right, oh boy do people love to complain with those one star reviews. Fed Ex is the same, it's just supposed to deliver! I come to this location anytime I need to use Fed Ex to send stuff like over night or return online purchases. The staff is fast and efficient. It helps if you have all your sending info together for them to enter into the system. Easy location and plenty of parking, there's even a Starbucks next door!
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January 2021 by Monty D.
I came to this FedEx location to ship some items one week after my mother's passing, maybe this influenced my frustration but I believe I was quite patient. Upon my arrival I brought in all my items for shipping with three trips, the customer service rep failed to inform they have carts to use. When I got back in, the rep that was helping me had decided to send his own package so I waited 5-10 minutes while the only other rep helped him. After that he began to help then proceeded to walk away and help 4-5 other customers while I waited. Came back to help again, then left again to help additional customers. They had to re-enter my shipping information 4 different times because the system timed out while they shifted to other customers or their system had some other issue. Every time they gave me a different price. While wrapping some of my photos the employee banged the corners of the frame on the counter multiple times. Overall, their customer service and professionalism left a lot to be desired...
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November 2020 by Randy L.
I took the box there with pre shipping ground lable , I reused fedex overnight package with extra lables and they in very in professional way refuse to accept the package, I asked why? He and her manager( who supposed to be experienced person) said because of battery labels, they didn't even offer to cover them with white paper or something, I came back to office put a white lable, few minutes later the overnight driver came in and he took the same box. Unbelievable . Very disappointed. Never go there again.
