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February 2024 by Christine Lee
I love the Carson City Nevada Enterprise. They are professional and extremely nice. They make it easy to rent a car and I do not rent any where else now. Thank you for all you do!!!
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February 2024 by Steve Aurand
Everyone there was great guys outside. Were great fast service professionally.Will use enterprise again.
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February 2024 by Rico James
Thanks for the great service.
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January 2024 by Kimberly
Rafael at the Gardnerville NV location was amazing, great customer service!
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January 2024 by Fred Goerlitzer
Best rental car experience. I've rented from many rental companies in the past. I now rent my cars excessively from Enterprise.
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January 2024 by Amy Brown
In all my years of renting a car, no one has ever gotten in the car with me and showed me how operate all the features of a car I've never driven before. Enterprise went above and beyond! The rates were reasonable, the car was very clean, and the return was a breeze. I'll definitely use them again.
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January 2024 by Dale Brennaman
Have gotten great service
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December 2023 by josh cook
The worse manager I’ve ever had to deal with. Scott is useless.
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December 2023 by joshua foster
The associates at this enterprise location are very nice and have great customer service
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December 2023 by Missie
Great customer service. Making a reservation was easy, picking up was quick and the car was clean. Employees were all very pleasant and knowledgeable. No reason to rent a car anywhere else.
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October 2023 by Iris Olson
Joel was so rude left me to get home @ 35 Miles an hour going in a horrible car refused to trade my car even after I called cooperate office I had to come to Tahoe in a car that would barely make it up the hill and after I got the Tahoe the gentleman in Tahoe was certainly nice enough to trade my car and give me a car that would actually make it to my destination thank you Tim you were absolutely amazing customer service Joel I will give you a minus a star you are horrible you just better be happy that I did not get stuck on the hill????
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October 2023 by Stacey Payne
I needed a truck to go pick up some alpacas and these guys were amazing! Lots of great communication, great pricing, great service
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September 2023 by Miller Madness
I rent regularly from Enterprise. This past rental 4 days later I saw I had a missed call, minutes later I receive an Email with extra charges. I sift thru all the charges and find that they showed that I returned the vehicle a day late. I called and asked whyI was told ..."oh we made several calls and you didn't answer so we went ahead and charged you"For what? Is this common practice?I can shoe you my phone log one attemp at after 5 so I couldn't call backOh you turned it in a day late and yes that's standard procedure. But we will refund you right away.....or send a check.I didn't return it late it was actually early, but THEY finished checking it in the following dayRenter beware!
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September 2023 by Steve G.
I had a confirmed reservation at this office for Thursday, September 14th at 12:00 noon. When we got there we were told there were no cars available, and wouldn't be till the following Tuesday. They gave us some silly excuse relating to the demand from Burning Man, but they never should have issued a reservation in the first place if there were no cars. Apparently they _did_ try to call, but didn't even leave a message(!). I had had good results at Enterprise locations elsewhere, but I will never deal with the Carson City office again. And now I'll also have to think twice before using other Enterprise locations. In any event, this was grossly unprofessional behavior at this office, and if I could give a 0 rating I would.
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August 2023 by Loree Slack
This was the worst experience I have had trying to rent a car outside of town.I am 4.4 miles from Enterprise here in Carson City. They say they will pick you up under 10 miles. (THEY DONT!) they pass the bucket when asked then they don’t answer the phones at local stores.it’s not accommodating, I called the local office here in Carson City NV, was rerouted to customer services (she)didn’t want to assist me instead (she) customer service representative passed me back to the store which NEVER answered the phone after waiting 18 minutes without someone even picking up to say welcome can you hold. Then I was disconnected and told to try back later by a computer generated response, no human.Customer service is not what this company nor this location represents. I hope the 25,000,000+ Yes millions of views I have on my Google reviews will help make changes to this lack of customer service. With this company & location.
