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June 2024 by Anthony Timmons
I always have a pleasant experience when coming to this store, the staff is always knowledgeable and helpful, and the store is spotless, 20 thumbs up!
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April 2024 by Robert Estrada
I was treated very well. Julie helped me with procuring cards for my prescriptions which saved me around $120! Pharmacist in charge was helpful also.
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March 2024 by Kathy Mitchell
My doctor called in 2 prescriptions. I received a text that one was in process but the other couldn't be filled for another 25 days because of state law. This was completely wrong and I called the pharmacist and was able to get the matter resolved. This prescription was filled while the other which I was told was in process suddenly wouldn't be ready for 5 more days because they were out of stock. What a ridiculous way to run a business without any concern or courtesy toward customers.
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November 2023 by Sarah
Rudest employees working there
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November 2023 by Bettina Conrad
I made an appt for vaccines 2 weeks ago. I arrived 10 minutes early as instructed. The pharmacist giving the vaccines ignored me until 15 minutes past my appt time while he waited on customers who had arrived after me for prescriptions (and I doubt had scheduled appointments.) Very unprofessional!
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November 2023 by Pamelot70 A.
ZERO STARS Where do I begin without writing an epic novel? They frequently close the drive thru or use it for clinical purposes, effectively cutting its use off to handicap people who need to get their scripts. I got trapped in the drive thru once behind two cars in heat of 102 for two hours while they covid tested two cars. $20 in gas for the AC to keep from roasting. Constantly rude staff. Constant errors. Super slow, incompetent, rude service. BUT I GOT THE SCOOP FROM THE PHARMACIST CHRIS!!! They again cut off the drive through and I get told in one instance by Alissa that I have to come in, and if I can't I have to find someone to go in for me. Huh? The pharmacist says he'll speak to her because they can help me in the drive thru. I did as I was told and went to the closed drive thru and called once there so they could help me. Alissa answered and decided to launch a frustrated attitude interrogation as to why I had to use the drive thru. Now I'm pissed. It's non of her business. I was told I could be helped and I was doing what I was told, so I give her attitude right back and told her because I'm handicapped. Does she want my medical records and a note from my doctor? WTF? Really? She shoves my meds in the drawer, and i put my handicap placard up to the window. She then proceeds to shout about how was she supposed to know. I informed her that the only thing she needs to know is what i told her when she answered the phone, and that was i was doing as another staff member told me. HERE'S WHERE CHRIS' INFO COMES IN.......... I called the pharmacy after I get home to speak with the manager about the situation. The pharmacist, Chris, proceeds to tell me...... They are permanently short staffed. CVS and Walgreens are buying up all the smaller pharmacies and dumping the workload into their existing stores without hiring more staff. They are unable to keep up with pharmacy work because they have too much clinical work. CVS refuses to hire more staff, despite the constant employee and customer complaints. The staff is all overworked, tired, angry, and ready to quit, so thats why they are unable to treat their customers with respect. As long as CVS treats them this way, that treatment will tend to be passed off to the customers, and thats just the way it is and will continue to be. So there you have it As a nurse, I've dealt with all of the above, just throw in some code blues and people actually dying, and if you behave the way these people are behaving, you find yourself looking for another job. As it is, there will be some communications between me, CVS Customer Relations, the BBB, and Americans With Disabilities on the government website.
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September 2023 by Brad W.
Normally the service isnt that great at this CVS pharmacy, but I have to give this a 5 star review because Becca (I think that is the spelling) really makes a difference in the quality of service at this location. If CVS could hire and keep more people like her it would go very far in making CVS a lot better place.
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August 2023 by Mike M.
The absolute worst pharmacy in Carson City, Nevada by all means send your prescriptions somewhere else sitting in a drive-through line for more than 25 minutes for a simple pick up is absolutely ridiculous. He try to go inside. There's a line of 10 people the people behind the counter, if they are understaffed well, that's too bad but no one seems to give a shit. The store manager doesn't do anything all she says is nothing I can do people throwing things around the store smells crackheads wandering around if I could get this place zero stars I absolutely would.
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August 2023 by Bohumil Vosicky
The worst pharmacy I've ever seen. Extremely long waiting times for pickups. It takes an extremely long time to prepare your prescription. A year ago it was not so bad. But now it's horrible—time to run away.
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July 2023 by Chris Barrett
This pharmacy used to be mediocre, but recently it was somehow worsened. Incompetant staff complicate what should be straight forward, Then justify actions with outright lies calling company policies law or blaming the insurance. There is no recourse, I tried to have corperate sort the staffs blunder for me and the person "helping" me muted herself halfway through only unmuting herself long enough to hear her laughing as the call was dropped. There are plenty of decent pharmacies, Dont let your important prescriptions fall into this ones hands.
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June 2023 by Erin E.
Working in healthcare, I know how tough it can be to have more work than people to do that work. The pharmacy at this location is chronically understaffed, and it's starting to show in the turnover and obvious overwork of the employees. They work SO hard, and can just never break even. Having said that, my last three interactions have been breathtakingly rude. When inquiring about a scrip in process, the response was, "How should I know?"After 37 minutes when I was asked to wait 3, I waited again in line and asked for an update, apologizing but stated that I had to work that night. "Oh! You have to work? Good for you." was the response. On the third interaction, I called to make sure they had received the information they needed because my scrip was now 5 days overdue, and asked if it could be filled by the end of the day because I really needed it for the weekend. The response? "Not if I have to spend all night on the phone with you." The call timer was one minute and fifteen seconds. I generally think that if a person is having a lot of bad interactions, they are likely the one causing them. In this case, with three separate people on three separate days, I think that the employees are so stressed that they don't even have the energy for basic courtesy. It's an unreasonable environment for them to work in, and it's taking a toll on them and their patients.
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June 2023 by Betsey Crumrine
I have been sitting literally at the pharmacy window for 35 minutes without even being acknowledged. Ridiculous
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June 2023 by Ryan Evanson
Pharmacy has really gone down hill. I am going on my 3rd day waiting for a prescription. I wss told they are behind and decided to return the following day. It is still not completed and I guess it is wait around in store for 3 plus hours or never get it. I dont know what others are doing that need meds like insulin.
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June 2023 by Laura J
Was the only place open on a Sunday in Carson City
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June 2023 by Marcia Boyd (marcia marcia marcia)
Great store and very clean products are many and the workers very nice and friendly
