-
July 2023 by Dale M.
I can't thank the pharmacy staff enough. Dillon and the entire pharmacy staff at CVS always go above and beyond for my mother. My mother is 78 years old and she takes 5 medications monthly. The supply issues are always a hurtle, but the staff sees it through and makes sure my mother gets the care she needs no matter how difficult it can get. Thank you.
-
March 2023 by Greg W.
Broken Covid test purchase at the CVS in Carson City. Apparently it is common practice NOT to return these when they are defective. The customer is always wrong, apparently, at CVS. They did give me a totally useless phone number to call that tried to sell me car insurance! Outrageous!! They do not stand behind their products and they do not care!
-
January 2023 by Selena C.
If I could give less than one star I would. I'm so disgusted with the way I'm being tested by a pharmacist named Ed. I've been getting my prescription filled at this CVS since I moved out here over a year ago. I've never had an issue. I went in to get my script on 12/19. Showed my ID paid my bill, all the things I'm required to do. I didn't notice until I got home that my film was actually pills. I hadn't had pill form since 4/2021 of this med. I figured they were out and this is all I can get. No big deal. Well, cutting these pills has been HARD. Right after 12/19 I had a sick son, Christmas and then I was out of state until 1/8/23. I called in today to ask when my next refill is. I only have 6 days left because the dosage on these pills is stupid. I talked to a nice woman and she put me on the phone with Ed. He accused me of not calling the pharmacy soon enough and told me he was too busy, call tomorrow and talk to the manager Dylan. Listen I wasn't even complaining. I'm just wondering if I can get my script at 30 days which would be 1/16 if you actually count the days AND if I can get the film. He didn't believe that I didn't have the film because my script says I have film. Maybe they should audit their drugs. Maybe, someone there stole my drug? Since I'm honest and take my script as prescribed I'm trying to do what's right. Here's some pics, Ed. I'm not a liar. Hopefully Dylan can figure this out tomorrow and then we will take our business elsewhere.
-
January 2023 by Paul Stephens
I think all pharmacies are under staffed and over worked right now. I'm not going to say anything negative, I've checked out other pharmacies they're having the same problems. They have my medications and are nice people, that's all that matters...
-
November 2022 by Eric B.
Gayle and I came here for our flu shots recently. Actually, the Fairview CVS is a lot closer to our home in Genoa, but their pharmacy (in line and drive through) has turned into a bit of a shit show (in our opinion), so we were happy to drive the extra couple of miles. Our wait was short, our shots were painless, and the CVS person doing the health-related deed was competent and friendly. I'm not sure we'll come here again (as the Carson City Costco is good and closer option), but you never know.
-
November 2022 by Wanda Neves
There is a new employee working the counter in the pharmacy at CVS. She has long blonde hair and long fingernails. She holds her hand in front of her mouth and nose to shield herself from the public. She gives very poor customer service and should not be working with the public. If she’s so concerned she should be wearing a mask. She then touches the prescriptions that she hands to the customer spreading germs. She should not be there! Highway 50 E. Williams, Carson City Nevada
-
November 2022 by Bob Smith
I rate the help from the pharmacists as a five, but the fact my insurance company is forcing me to use CVS seems to be a conflict of interest… forcing a person to use a pharmacy that you have ties with and excluding coverage at all other pharmacies should not be a acceptable option!
-
August 2022 by David J.
Five days and counting waiting for my meds. Big mistake using this pharmacy. Go anywhere else.
-
May 2022 by Connie Wiseman
Very nice drugstore. Good customer service.
-
February 2022 by Rebecca D.
There is no personal service in the general store or pharmacy. Call the number listed if you have a spare hour or two. I trade there because of the convenience of the location. Not anymore. I will find a pharmacy with real people. There are functions that computers are not designed for.
-
January 2022 by Linda D.
Absolutely the worst customer service and the most incompetent pharmacist ever, and I've been going there for 9 years. Straight out lied to me and said my insurance would not cover my prescription. When in reality, it was her who just chose not to fill it. When the store manager became involved, she was caught in her lies. Gave 3 different stories. Would not recommend this branch of cvs to anyone
-
December 2021 by Erik W.
Wow, this place has gone down hill. Took my 76 year old, diabetic mother there for a prescription for an antibiotic from urgent care. The last time she had an infection like this it turned into a super bug and almost killed her. They were out of the medication and could have cared less. The worst customer service I've experienced in a long time. I'm a former retail manager from back in the day, so I understand how hard it is to juggle you duties while waiting on the public. That wasn't the problem, they just don't care.The pharmacy tech let out a moan when I asked if she could call the other CVS in town to see if they had it. She walked off and proceeded to give shots to the corona virus later comers leaving us at the counter for a solid hour! When I finally got her attention again, I asked to talk to the pharmacist. He was just as bad. He told us to go back to the urgent care to get a different prescription. I think he was just mad that he had to finally get off of the personal cell phone calls he had been on while I stared at him for an hour.We finally left, went to Walgreens and called the urgent care to get it transferred there. My mom is pulling all of her prescription s from that CVS and we'll never go there again. Sad I grew up in Carson and have been going there since I was a kid, but it just takes a bad manager taking over and there you go!
-
December 2021 by Liz A.
I understand that they are short staffed and I have been super empathetic to the poor pharmacy staff but today I have been sitting here for three hours waiting for a prescription that I was told it would be ready in 20 minutes that I have to have asap because it was out of stock for the last two weeks and now I have none left. The pharmacist on duty is losing her mind. She's being rude to customers and she's snapping at everyone. This will be the last time I will come to this location. I feel bad for the people working with this pharmacist she can't work under pressure.
-
May 2021 by Scott Hoen
Not a fan -- showed up a couple minutes before closing to pick up prescription - Staff, appeared to be a manager, said curtly we are closed and really didn't care - could have been a life threatening issue with a prescription. Definitely don't go out of their way to make the customer happy -- too bad - will look for other options
-
July 2020 by Google user
Not a fan -- showed up a couple minutes before closing to pick up prescription - Staff, appeared to be a manager, said curtly we are closed and really didn't care - could have been a life threatening issue with a prescription. Definitely don't go out of their way to make the customer happy -- too bad - will look for other options
