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April 2024 by Cyn T.
Great Costco! Easy in. Easy out! Very clean. Friendly and helpful employees. Thank you!
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March 2024 by Biff L.
Pharmacy staff is mostly super quick and great customer service... but whomever is ordering drugs needs help. Can't fill simple cardio & statin rx. The rest of the staff is great. In 5 years I have taken this to Costco corporate twice, who also admitted this location is dropping the ball. I realize back orders happen, yet this is for multiple people in multiple households of all sorts of standard medications. Switched to Costco Reno with no problems. Hope this saves someone a headache later. Stay healthy.
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February 2024 by Susan R.
I love Costco, but their pharmacy is horrible. I have been trying to get my Ozempic filled for about three weeks. They kept telling me to call back. No answers, no price. I moved the script to Walmart.
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January 2024 by Betty K.
They keep asking me every time if my dog is a service dod . I show them the ID but they still are nit happy with it. I think it's time to call the ACLU!
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January 2024 by Giselle C.
We had a bad customer service situation with a cashier. We usually have great customer service but today we didn't. The cashier threw our Costco card instead of saying "here's your card." She was not very friendly. I believe her name was Liz.
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January 2024 by Joedy U.
Lots of issues today. All checkout related. Tried to do a split payment and was told ok. Then, after being rung up, tried to do part in cash, the cashier couldn't work her apple watch calculator and asked us to pay all in cash. She was VERY RUDE as well and when we complained got a big "M'EH" management when we complained. THANKS A LOT BROOKE W. FOR POOR CUSTOMER SERVICE.
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November 2023 by Amber A.
I love Costco! I've had a membership for 30 years. This location has been on the decline for a while and I now prefer to go farther away to a different Costco. Manager gentleman that is usually there doesn't have good people skills. Previously the manager has told me off in a rude way about my membership being expired and would not let me buy the cart of groceries I had. I went outside and double checked my membership that was actually current and went back to prove it, they had already put my cart away. So I had to re shop that time. On the day before thanksgiving 3 employees were following my boyfriend to me because he ran to the car to get my phone for Apple pay and doesn't have his own membership. They made rude comments to him about his shirt and left as soon as he reached me in line. It was crazy to see! Then in line to leave a different employee chimed in on our conversation about thinking the food court used to be for non members as well and she felt she had to tell us nope it has never been accessible to people that are not members. Which doesn't make sense to me because some Costco's food courts are outside where they don't check your membership... The employees here just suck... I try to drive to Reno instead...
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November 2023 by J B.
Manager is extremely inappropriate making random comments about jail and love because of what's written on my hoodie. The is hands down the absolutely most terrible Costco in the country and the management needs to be nixed. They are all on a power trip and never there to help. Ran out to grab girlfriend/members purse and they wouldn't let me back in and then made her get back in line instead of waiting 5 minutes for her card so she could pay. I will absolutely never spend a dollar at this location again even if they fix upper management of this location. It's been getting worse and worse over the last 5 years and seems to be the same recognizable people that are the issue here. Boycott Costco and stop being sheeple. The herd is extremely sad to see but this is why I'm not a member. Just seeing how they treat you all is so damn sad! And you choose to give them money to be there, wow!!
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November 2023 by Ann F.
I have spent thousands of dollars a year at Costco. This trip, I was undercharged by $2.00. The checker rang up 2 of one item and did not ring up one item, the difference being $2.00. The line checker had to get a manager, and then that manager had to get a manager. FOR $2.00. I guess Costco can't suck up 2 bucks for their error. I get to be inconvenienced. For your error costing the customer, you get 1 star.
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October 2023 by Chad A.
Only swap tires if you bought the tires there, and find that out AFTER you arrive. Super inconvenient, waste of time. What a BS rule. Thanks for nothing
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October 2023 by Nate P.
I've bought several racks of pork ribs and everytime I open them the meat is bad, im confused how many times does this meat exchange hands and why does it go bad so soon, im at a loss right now, won't be buying meat from that store ever again
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August 2023 by Val P.
Costco!! For getting gas! For all your house/business needs!! All in affordable prices
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June 2023 by Zayza A.
Aaron helped me check out the other day and he was AMAZING!!! He knew every solution to help me out and was so kind and understanding to my complicated method of payment! He is incredible and I am so glad he was there to help!! -Z
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June 2023 by William M.
This is a much better than average Costco. We go here every time we are in Tahoe. Great place to stock up on staple items or get a tri-tip to BBQ. The selection here is excellent...it's a pretty good size Costco. They have 6 self service, checkouts, although three of them were not working when we were there. The people here are friendly and helpful. The food court works pretty well although they probably need a little more staff, but doesn't everybody these days? Roll a roll run Costco with more than enough of what we need and what we don't as well :)
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May 2023 by Amy O.
5/6/2023Decided to pick up a few more vegetable plants..Luckily, they had plenty of strawberry planters and needed another to hang on the new post. Found a very cool self watering raised bed.. and on wheels so that was going home too!Place was busy, but not too bad to navigate through.
