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June 2024 by Jeannie Klingman
We have a nearly flat tire and have been trying to call them for half an hour. Nobody is answering the phone.
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January 2024 by Mike
Great place to buy tires an service is awesome
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September 2023 by G Lew
Bill at the tire center did an above and beyond job getting us back on the road. They didn't have the tire size I needed, but Bill and Ryan tried to figure out how to get them. We eventually got the tires I needed, and they made it happen. Super happy, miles from home.
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July 2023 by C W.
Had to order the stock size tires for my 2008 dodge ram. That took 10 dayscould not get through to order on the phone after many trys / no answerSo I had to driver there and pay in advance for the entire service.Then after the tires were delivered I called at least 15-20 times to make an appointment. No answer. Had my wife call/ no answer. My wife finally called the store manager and was told they rarely answer the phone but got her through somehow.Now I have a 2:00 appointment for installation. I show up on that appointed day 15 minutes early. 1:45. I'm told 1 to 1-1/2 hours to mount 4 stock tiresI waited until 4:30 for my truck to be completed. To top it off I realize they never reset the TPMS light on the dash eitherWorst customer service and tire service I have ever experienced in my life. I"m 62I will never buy tires at costco again. Costco member since1978
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July 2023 by Jack S.
Damage my wife's Mercedes ML350, in mint condition, wheel with lug wrench then their third party administrator insurance company denied the $200 claim to fix wheel. They said I couldn't prove they did it, who in the hell put the new tires on my car... Costco did. I looked on social media and this is a common occurrence at all all Costco tire centers. Never again for me, to many places sell tires.
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June 2023 by jon hannasch
Quick and clean and friendly service. We had a bolt in our tire causing a slow leak. They had us in and out in an hour, all on a Monday afternoon.
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June 2023 by K DeC (CappyKD)
Always a quick in and out.
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May 2023 by Karen Goddard
Not the best experience with Costco. Generally I have never had anything but amazing interactions. Was out of town for a conference and ended up with a giant screw in a tire. No other tire shops open on Sunday. Would have to sit at the store for an entire day to get new tires so asked to have them help with the spare. Called shortly after they got my keys I let them know what was needed but no estimate given on how long it would take. Waited over an hour, no one contacted me to say it was done. Finally went to the desk, they pulled out my form and key we walked out discovering that the car had been ready for almost an hour.
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March 2023 by Michelle Harrington
Costco is great. I have my regular stuff I go for monthly. I wish they had scan and go like Sam's club. So much faster
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December 2022 by Aman Gupta
Best place for any tire service in Carson. Rest of the places just quote crazy high prices. For a Tesla Seasonal tire change Las schwab $200, Discount Tire $160.Costco did it in $60 and they accept Walk ins!! Never going to any other place.
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November 2022 by Tawnya C.
Costco Tire staff is friendly, the warranties are great, and the air station is wonderful! With that being said, we have been disappointed in the last few months with the quality of service. I'm not sure if Costco needs to hire more staff or spread out their appointments further. We have put new tires on two vehicles in the last few months. Our first vehicle went pretty smoothly. We were disappointed though when the tires were installed that Costco did not clean off whatever greasy gunk is used to put them on. It was all over each tire and wheel. We took them through a touchless car wash and that did not clean them off. Our autobody shop had a cleaner that they used to help us out. There was some miscommunication on when our appointment was, but they were able to squeeze us in when we showed up. The second vehicle didn't go quite as smooth. We never received a call that our tires were in, so two days before our schedule appointment, we tried calling to verify. The phone continuously rang the first time we called. The second time we tried, we were put on hold for 15 minutes before we finally hung up. We tried calling again, and it continuously rang again. We then called the Admin Office and were told by the person who answered the phone that the tire center was "swamped" and there wasn't anything he could do for us. We called the Admin Office again a few hours later and a different person answered the phone who was very helpful. She offered to go to the tire center and check on our tires for us. She called us back and was able to advise the tires were in. When we showed up for our appointment, there was a very long line. We waited 25 minutes in line just to drop off the car. Costco could save a lot of time if they figured out how to streamline drop offs and picks up. Maybe a line for people purchasing and people who have appointments? Maybe more staff? I'm not sure. Again we received brand new tires and wheels with greasy gunk all over them. I thank the tire staff for their hard work. I know they have some tough obstacles they are dealing with and they are always friendly and helpful. I hope someday they get the help they need and or some new process to help things run smoother.
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September 2022 by Mike K
Hard to get appointment but great service.
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July 2022 by Larry Prosser
Always a pleasure to work with theTire crew at Costco.Keep up the Great work
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June 2022 by Scott Trotter
Super excellent service
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March 2022 by Matt McConville
friendly Staff, well stocked, conveniently Located
