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December 2023 by Roylen S.
I ordered a cake for a birthday party and this is what I got Complained store manager and his response was "I guess our new decorator can't cut straight" Filed complaint with corporate this morning. Smiths will never ever see me in any of their stores again
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November 2023 by jane b.
Smiths has rip off prices, false advertising, bait-and-switch tactics. This, after the rat infestation that the manager didn't take care of until the Health Dept was notified of rodent droppings in more than one aisle. He knew about it for a long time and told all the cashiers, etc., to deny there was a problem if anyone mentioned it. With a lying, cheating manager like that, who also believes in ripping people off, using false advertising and bait-and-switch tactics, why would anyone go there? There are cleaner and much more honest grocery stores in the local area.The manager should be fired immediately.
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September 2023 by Emmy's M.
Reva our cashier was TERRIBLE she was so rude. Yelled at us to leave things in our cart and then told us to take them out of the cart... for NO REASON!!! I'll never go back!
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August 2023 by Elizabeth I.
My friend and I stopped off here on the way back from Virginia city.We needed to get some sweets to eat and we chose donuts.My friend and her husband both got the chocolate cake chocolate frosting and chocolate sprinkles donuts and I chose one of those as well plus I a white cake donut with lemon filling and lemon frosting.Yummy.Espeacially the lemon.This is a nice store as well
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July 2023 by Megan G.
I may be a mom of 3, but my youngest is still very new at 6 weeks old so I'm a new mommy all over again.Today I left my older two at home with dad and decided to shop with the baby. Halfway through shopping she freaked out and needed only food at that point. I didn't see a cafe or anywhere to sit and feed her, so I asked an employee if they had a place I could sit or if they could watch my cart so I could go to my car to feed her. She insisted it was too hot and she and a supervisor accommodated our needs and took us to a safe, quiet place to breastfeed. I was NOT expecting that. The ladies I interacted with were very kind and understanding of a very new baby needing to eat suddenly. It made me feel so safe and comfortable.
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June 2023 by Huiwen C.
Customer service sucks, they always not friendly, and racism, even the manager, my uncle don't speak English, and he was called me let me translate for him, and the server said she can't do this transaction for him, because can't do it with phone , so how can he send money without people translate for him, . And I told her to ask manager, and manager said* I'm the manager, and you can't do this by phone*, d*** suck manager, they always so rude rude!!!!!!
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May 2023 by Dale C.
Shopping at Smith's Grocery, one has to be extra careful. I just bought 3 cartons of milk with sell-by dates of January 2, 2023! Didn't notice the dates until I got home.
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May 2023 by Jenna W.
Quality products and friendly helpful staff, especially the older lady in the deli. High prices. Low quality produce, but the produce manager is very knowledgeable (don't know how that happens). The manager is the truest example of someone who needs to be deported back to Mexico. Too full of her own 'authority'. I have also seen mice running through the store on several occasions.
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April 2023 by Me M.
Don't even try to do online ordering at this store. They steal from you. First, they don't text when items are unavailable like every other Krogers. Then they charged me more than $20 for items they told me were not available once I arrived. The digital receipt didn't arrive for more than two hours. After that, I spent an hour negotiating with a "digital assistant" before finally getting a human and explaining -- again -- why I need a refund for items I never should have been charged for. This has happened six times in three months. That's not an accident: That's theft. I recommend ANY other grocery in Carson City more than this one. Dealing with dishonest people who have no training or supervision is not worth it.
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March 2023 by Lance F.
Hey let me tell you about this s*** store, first off they have a drug addict working in the pharmacy there !!! And they don't fill anything,it takes more then one week on average.it sucks believe me the management suck too you will be sorry going in there .word too the wise stay away from this place
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February 2023 by Jeannie F.
If I could give no star, I would. Picked up my order of two dozen of cupcakes tonight 6p for baby shower im hosting tmrw morning. No one was at the bakery counter, so deli guy in deli dept behind counter told me to go to customer service and ask for the manager. Manager, Marvel went to the back of the bakery kitchen to see if she could locate my order. Came back out to tell me she doesnt see two dozens of cupcakes in the back. I told her Jorgene (sp?) was the person who took my order. So she called Jorgene to see where my order was. Long story short, she found my cupcakes in the walk-in fridge. She walked up to me and hands me (please picture this) a "full sheet" cake box (no dividers on it) with the 24 cupcakes loosely in it. It wasnt no rigid cake box with a hard bottom. The cupcakes are just like gliding here and there, bumping into each other and on the walls of the box. Cream were everywhere. I was expecting the two dozen cupcakes in its usual (2) one dozen clear cupcake case containers. Each cupcake sitting nicely in its holding spot. Not in a big cake box. The person working on the order is an idiot and shouldn't be a baker. Totally half a** job. Definitely no pride in this person's work. So unacceptable.No decorating I can do tonight, that will cover the half a** work.Updated (next morning 610a).I changed the one star, to two stars because of Toni.I just got off the phone with Toni, who oversees the bakery dept. She only started a week ago and is trying to get the department back on track. I told her about the two dozens of cupcakes I received last night at pick up time, in a filmsy cake box...for a baby shower I'm hosting late morning today. That its unacceptable. She was very apologetic. Said, "Yea, she shouldn't have done that. I will have her remake them for you when she comes in at 8a. That will be the first thing she makes. And they will be of no charge". I thanked Toni for making it right. Even though this will cause an inconvenience to morning schedule, for I need to decorate the new cupcakes. An additional task I didnt need, on top of going to the venue to set up and decorate.
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December 2022 by Bryan H.
The deli dept needs alot of training. I arrived at about 10:30am, went directly to the deli section to grab a rotisserie chicken (dinner recipe). I was informed they would have some done in 30 minutes. Uggg. So I slowly shop around grabbing the other items taking my time, and at 11:05, I head back to the deli to pick up the chicken. Literally stand there for 5-10 minutes before they finally get to me. I ask for the chicken and the lady tells me they are not ready yet. So I explain that 35-40 minutes ago, I was informed they would be ready in 30 minutes, when will they be done. She basically lights me up and does everything short of calling me a liar. I informed of the short hispanic appearance lady is the person who gave me the info. The lady dealing with me gets even more perturbed and tells me well we didnt even have chickens until a few moments ago... basically accusing me of making up the story.No 1... Learn Customer Service... dont accuse the customer of lieing. No need to get irate at customers who are just doing their best to give you their business. The one thing that really ticks me off... WASTING MY TIME. I for one, will no longer shop at this store, based on this experience. My advice to the store manager... you should have a nice long talk with your deli dept team, Before they cost you more business.
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November 2022 by Wilma J.
If you ever see me at the Smith's parking lot, intercept me and don't let me go in. I spend wayyy to much money here on Boar's Head everything! Jk, let me in cause I probably have more things to buy for the week. This review is strictly for the service today. I had to do a review because I had to give due recognition. Tonight I went in to purchase some things for an easy meal. My oldest son has been raving about Boar's Head caramelized onion cheddar and their pastrami so I figured we'd make pastrami sandwiches tonight; easy peasy. I have to mention that the deli dept. Is not my favorite often, with the employee turnover at this place the service isn't always the best but tonight I met a gem. Ms. Ava knows how to do things right. I asked for pastrami thinly sliced but not translucent and that's what I got. She even placed waxed paper between my cheese slices without being asked. So often I forget to ask and I go home with a clumped mess of cheese. She's very knowledgeable and helpful. The kind of employee that takes pride in her work. She was working the deli alone tonight and it wasn't crazy busy when I got there but pretty soon there was a long line of people. I saw Eva assist every customer with a smile on her face, quickly and efficiently. I wish Smith's would hire more people so their star hard working employees such as Ava don't get burned out and leave. Thank you Ava for your help and kindness. You rock!
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April 2022 by Janet B.
Smiths rocks. I live in SLT but make the trek to Smiths every couple weeks to shop here. The prices are better than Raleys or Safeway, and frankly, I feel the selection is better. They also have a gas station on site and if you have the store card, can get 10 to 20 cents off per gallon of gas. I shop first, then before I leave, fuel up. I wish Smiths was in SLT.
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April 2019 by Kenny Wager
A great place to check my email.
