-
December 2023 by S Claypool
Needing just a quick oil change, I figured I'd still be in for a wait; but the vehicle was done in under 15 minutes, closer to 10. They always remember us/our vehicles. Makes you feel better doing business with a business which seems to value you.
-
November 2023 by Shawn
These guys are great and quick in and out. Awesome
-
November 2023 by Bruce Barnes
I wish there was a way to give zero stars. Worst attitude of any service tech I have ever had. It was as if I was putting him out to change my oil because he couldn’t bring it up on his computer. Have brought my three vehicles to their shop for the last time! I guess having more than one car in at a time is too overwhelming. Well, I can assure them they won’t have to worry about me again.
-
November 2023 by Gary Wheeler
They really should have a "no stars' option.I have had all of my cars oil changed at this shop for 10(?) years. My truck uses Castrol 10w30Edge Synthetic. I went there on this past Saturday to get my truck oil changed and some wiper blades installed. They said it would be a 1hr & 45 minute wait. I get it, its first come first serve, so I bailed. Went back on Tuesday and they said the didn't have the oil that they put in my truck last time, but they were expecting a shipment Thursday or Friday. On Thursday I pulled in and the employee said they don't have that oil anymore but that he would go look up the equivalent. Instead of coming back with an equivalent, another dude (the boss?) came to my truck and said, they haven't carried that oil for a year (Same guy that said they were expecting a shipment) He said that that they only had it at the Reno shop and if I want that oil I would have to bring in my own oil or go there. I showed my window sticker to the guy and he said, we don't have it END OF STORY; and walked away.I used to go there because even though they were more expensive they were quick and honest and reliable. New management? I think so. I wont be back.It's a shame that the pressures of small franchise ownership have apparently overwhelmed the newly minted boss to the point that they have forgotten all aspects of the necessity of polite and clear communication during customer service difficulties. I am not an idiot and can understand the changes in planning and the products that are carried and I also understand that I may not like some decisions that are made. I get it. Things change and I am just one customer with a few cars; but don't lie to me. Don't cut me off when I have questions.Like I said. I wont be back; but they will probably answer this review with the obligatory "We are so sorry you have problems at this location ... blah blah blah... we always strive...blah blah blah... we will check into this ... blah blah blah" and then check their good to bad review ratio to see if they have reached an unacceptable level of bad reviews to worry about it ... and do nothing.I called Big Brand Tire & Service down the street. The dude there was polite and answered all my questions, double checked his oil inventory and said they could do it while I wait. They have an equivalent oil in stock. I wonder if they have seen customers come over from the Castrol place since there is a new Castrol boss?It took me a total of 3 minutes to find a different oil change place. I guess Big Brand Tire & Service will get my 15 annual oil changes. If they do good I might even buy tires from them, and wiper blades, and have my coolant flushed and differential and transfer case lube change and light bulb and fuses etc. Seems like they will do all the same stuff as Castrol plus more and at a better price without the condescension.Moving on...
-
October 2023 by Us N.
They really should have a "no stars' option. I have had all of my cars oil changed at this shop for 10(?) years. My truck uses Castrol 10w30Edge Synthetic. I went there on this past Saturday to get my truck oil changed and some wiper blades installed. They said it would be a 1hr & 45 minute wait. I get it, its first come first serve, so I bailed. Went back on Tuesday and they said the didn't have the oil that they put in my truck last time, but they were expecting a shipment Thursday or Friday. On Thursday I pulled in and the employee said they don't have that oil anymore but that he would go look up the equivalent. Instead of coming back with an equivalent, another dude (the boss?) came to my truck and said, they haven't carried that oil for a year (Same guy that said they were expecting a shipment) He said that that they only had it at the Reno shop and if I want that oil I would have to bring in my own oil or go there. I showed my window sticker to the guy and he said, we don't have it END OF STORY; and walked away. I used to go there because even though they were more expensive they were quick and honest and reliable. New management? I think so. I wont be back. It's a shame that the pressures of small franchise ownership have apparently overwhelmed the newly minted boss to the point that they have forgotten all aspects of the necessity of polite and clear communication during customer service difficulties. I am not an idiot and can understand the changes in planning and the products that are carried and I also understand that I may not like some decisions that are made. I get it. Things change and I am just one customer with a few cars; but don't lie to me. Don't cut me off when I have questions. Like I said. I wont be back; but they will probably answer this review with the obligatory "We are so sorry you have problems at this location ... blah blah blah... we always strive...blah blah blah... we will check into this ... blah blah blah" and then check their good to bad review ratio to see if they have reached an unacceptable level of bad reviews to worry about it ... and do nothing. I called Big Brand Tire & Service down the street. The dude there was polite and answered all my questions, double checked his oil inventory and said they could do it while I wait. They have an equivalent oil in stock. I wonder if they have seen customers come over from the Castrol place since there is a new Castrol boss? It took me a total of 3 minutes to find a different oil change place. I guess Big Brand Tire & Service will get my 15 annual oil changes. If they do good I might even buy tires from them, and wiper blades, and have my coolant flushed and differential and transfer case lube change and light bulb and fuses etc. Seems like they will do all the same stuff as Castrol plus more and at a better price without the condescension.Moving on...
-
October 2023 by Sabrina L.
Quite honestly we came here because my mechanic was pushed out a month and I really needed an oil change. I found this place on Yelp with excellent ratings but 20 miles from my house. That was okay since I was thinking of driving into Carson for some other errands. This place did not disappoint. Very friendly and reasonable prices. I got my air filter changed as well. We waited in their waiting room, which was clean. They even had some seating outside if you wanted to get some fresh air which my daughter took advantage of. I was in and out in less than 30 minutes. He noticed my driver's license indicating I wasn't a local. He told me that the company bought out our local Jiffy Lube. I explained the ratings brought me in to that location but he said rest assure the manager that took over had worked and trained at his store and was awesome. Nice to know that it was located about 3 miles from my house. Thanks for the awesome service!
-
September 2023 by Ron G.
DO NOT go here. I let them change my serpentine belt with oil change and radiator flush and left after paying over $240 bucks and my AC would not work, so I came right back 10 minutes later and they say it is a coincidence. I have used them for years, but after this brush off, and sure won't again. It was blowing ice cold when I drove up. Some coincidence.
-
July 2023 by Diane Jaramillo
Great shop, the guys were very nice and helpful. Got my oil changed in and out in about 25 minutes. They take time to look over everything and they did a kickass job. Thank you :)Service: Oil change
-
July 2023 by Mari Muhr
Friendly staff, prompt service & decent prices.
-
June 2023 by Chris Caine
Zack was great at Castrol, I expressed my concerns and what I needed to be done to my truck and his crew & himself took care of me at a responsible price, I got a quote from Toyota and it would've cost me almost 3 times as much as I paid at Castro and I didn't have to have an appointment or wait for weeks to get it done Zach at Castrol totally took care of everything.
-
June 2023 by Mathias Williams
Fast, effective and always wanting to do the best they can on my car. Good trustable place for car services.
-
May 2023 by Judy Lisy
In and out quickly. We came in the day before and they were servicing big jobs we were told to come back the first thing the next day and they’d get us in and out quickly. They did
-
April 2023 by Hmb L.
Zach and his team always go above and beyond! From replacing lights, to showing me leaks under the vehicle. Great service! Great value! More than an oil change!
-
April 2023 by Saul Hernandez
I didn't give them a chance to be fair. They lost two stars because of their pricing. All research I've done shows them par and par with Valvoline on top of the line synthetics. Yet they still wanted to charge me $30 more than Valvoline for the same service.
-
April 2023 by Fredi Springer
Might be a little bit pricier than going to some other places, but the customer service is so worth it
