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July 2023 by Saeed J.
Good people and good service ! Juan, Brian, Tony and Martin are very good techs, I definitely recommend them. Saeed
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December 2022 by Ben K.
Brought my car here after it was having trouble starting. car ended up there for over a month and $7k later still won't start. Put a new engine in with a. 3 month warranty. The engine immediately leaked the oil pan was missing a bolt I had a mechanic look over the work who said it's the worst he's seen in a long time. After bringing it back with warranty they said leaks aren't covered and charged my another $500 for the oil housing filter leak. The car leaked over 1.5 liters of oil in my driveway over a month. They let me leave the shop one time with my car because I needed it for work back in South Lake Tahoe didn't let me know not to put it over 4000 rpm's. These people don it care about your car and some of the worst customer service you'll ever come across. Over the past 3 months I've called them over 20 times and received a total of 2 calls. They do not care about your car I got pulled over leaving the lot due to a taillight out. Nothing is torqued to manufacture standards. My initial quote was for $1100 to fix the car. $7k later the car stillDoesn't start and they missed the original issue of alternator. I even had to show The employee how to clear a code on his scanner. I would pay the guy with the beard not to work on my car. His attitude is worthless and left a wrench/ towel in my cowel and never put the cover back on I was driving around with a wrench and towel (fire hazard). You want Professional service this is not the place. Mechanics Use the wrong screws use cheap oreillys parts and non-oem sensors etc.
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September 2022 by Dave P.
I wish I could give these guys 10 stars! Honest, very honest guys here. They did a diagnostic on my CRV and told me exactly what was wrong with it.Other shops lied so much! One shop (HONDA) lied to my face saying my engine lost compression. It was bs! All it needed was 2 new oxygen sensors and new spark plugs. It runs like a champ!!! I was selling it, but not anymore! Thanks guys, Dave, from Wild Bills up the street!
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August 2022 by HealthyLifeCoach702 RebuildingBalancedLives
Bought BMW from this place nearly two years ago. I kept having engine light come come on. I was told to just drive it and it will go off. Well it goes off when they reset it. Bottom line they knew they sold me a vehicle with bad catylic converters. (This vehicle takes 4)Now the service is so poor for routine service. Every time we take our vehicles in they are never done properly and come back with more problems than to start with. Maybe it’s due to the high turnover lately of mechanics or the pressure put on mechanics to complete too many cars in one day. I have been a customer since 2015, and the last year it has been going down hill. Including bolts being left off the top of my motor (cover), water pumps not properly installed, causing overheating and complete loss of fluids; and drain plug not completely tightened- loss nearly half the oil after an oil change. Very disappointed and dissatisfied. I was warned by an Auto parts manager not to take my Suburban there for a rear main seal replacement . I believe in human error and bad days….. Now the gears don’t line up on the dashboard.; noise when put in drive and reverse; and when placed in park; in addition to an oil leak.When we take the vehicles back, they attempt to fix or give a lame excuse about the age of the vehicles, but they are leaving their shop with more problems than when they were dropped off for a different repair.
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July 2022 by Jennifer V.
I came from San Diego and my car was misfiring.'I called at 8am Ans spoke with Juan. He said he was busy but he would take a look since he knew I was stranded. After trial and error they were able to find the problem. He replaced the bad coils immediately and I was able to drive back to San Diego. This place was truly a blessing. I couldn't be more grateful! Definitely recommend this for any service needs.
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July 2021 by Kristen P.
ZEREO STAR REVIEW Carson servie Center ATTENTION !Service ProvidedExperience with the place 1 year.2 trucks 2017 dramamax basic break repair ( job done correct and onetime no issue)3 Carpet cleaning vans , breaks, radiator hoses , wheel hub . couple other things Here Goes the latest event with these incompent people. What I mean by that is people is the front office . Possible 1 mechanic not sure. Here is the story. Drop off a CARPET CLEANING STEAM CLEANING VAN WITH OVER $30 K IN EQUIPMENT IN van off on a Thursday to get a basic turpatine belt & ac belt replaced and had an appointment. They call me back Friday a day later , you need belt tensioner etc. Said no prob get er done.Sounds basic right ! Ok we all know we get that call afte we drop off a car truck van , same old" up sell" call or some cases actually a real situation that needs to be addressed. THis or that wrong and oh btw you need to replace this too and that bla bla bla. Ok thats standard shop behavior. Honestly every used car has a part with worn parts that could be upgradded that life in the mountain region area high desert. Friday comes around Pre 4 th july weekend. So VAN would of been stuck there 3-4 days in limbo for no F reason These folks from front office call and said they close at 4 pm . I WAS WORKING IN TAHOE, said no problem Ill drive down and get you paid and get keys and have someone pick up van later. SO I GET TO CARSON SERVICE CENTER AT EXACTLY 3;30 PM THIS A GPS TIME DATE STAMP ( our vans are tracked 24/7 with special devices) I see a woman out by the gate and some guy with a beard in old chevy truck. I said Hi im here to get the van and would like to pay you. SHE LOOKED RIGHT AT ME AND SO OH WELL. I SAID EXCUSE ME , AND SHE THREW HER HANDS IN THE AIR AND SAID SOOOO. I said i have an extra key you cant leave my van parked on carson street. This is not a van than can be kept unlocked or un attened to. Said offifce closed . I said F U lady you told me to be here by 4 pm im half hour early. SHe walked away some dorky dood look like her male prostitute looked at me locked gate and they both left. SO i said F U again and thx . But im not leaving the van. They leave. I had to take the van to my shop / secure storage area with camers and locked gate. Call any uber and go get my other van that i left there. Here come the interesting part These morons call me 6 days later. Yea thats right 6 days later " Hi this is carson service center call us back " SO the van could have been anywhere and or vandalized / theft etc. These folks in the front office are some of the worst ive ever dealt with in business here 9 years.If you choose to you them beware ! As far as the mechanics , well there was that one one weird male prostitue looking bearded mechanic i wouldnt let touch any bodys car. There are a couple good mechanics in there that i have heard. THe reviews are mixed. Need your radiatior fluid topped off or windshield wiper these fools prob place to go. Need customer serice an vehicle repaired dont waste your time, they dont care about yoursReposone from shop should be classic . Look for it . What fools !Wait folks theres more if you have the patience to read on.SO just got reminded that time before I dropped off this van we dropped another truck off again elementary basic repairs. nothing big.SO i approach the front door here comes this scantly dressed lady screamed woooo hooooo. Yeeee haa. Screaming hold money in her hand . SHe was extremely excited. Said i just got paid YYEEEEEE . I was like whoa what the hell goin on here. Then I see this guy with his head on desk inside office. Use your imagination. Who knows. But Class less service
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April 2021 by Jason Trowbridge
They lie and don't do what they say
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January 2021 by Steve L.
I came here twice last year for oil changes and they do what they do best. Both times I did have to wait 1.5-2 hours with 2-3 people ahead of me so they do take quite some time though I don't know if they're just short-handed. However, they are nice folk and was only charged roughly $20 if I bring my own oil/filter. I'd still come here over other locations hadn't I learned to change the oil myself.
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August 2020 by Hooligan
Tried two different times to get into a truck with these guys. once was called and told i need 4-5k down. the other time called with cash in hand to find out they do not update their website so when you call with cash it doesnt matter the truck is probably sold. I havent had the chance to do business with these guys but from the 3-4 interactions ive had with these guys im pretty good off purchasing a vehicle from them. They keep your credit app on file forever according to the last individual i talked to. Really unfortunate since they have a few nice trucks and vehicles for sale at a decent price. Their customer service and practices are what pushes me away from the business and doing business with these gentlemen. I will be taking my business out of state at least i know dealerships out of state care.
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July 2020 by SDLife Afflicted
Such a mean dealer! He will belittle you and make you feel like an idiot before you even talk business. I would never recommend to anyone!
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April 2020 by Michael Staubus
Got a 2009 Buick Enclave last August from this place. Just got rid of it. Many more problems than stated. We pointed out one issue with the catalytic inverter that was on our warranty to get fixed for free. Zulton ignored my attempts to get in contact with him multiple times and when I asked to speak with the manager on the phone he was very hesitant. Zulton is very rude, and also my wife felt insulted by him when she went to go talk to him about paperwork he failed to fill out correctly, and then said it was our fault. Funny enough, he filled out all his mistakes when I asked to speak to his manager.
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March 2020 by Denise Liscom
Picked up a great lil 99 dodge Durango. Very happy with it so far.
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January 2020 by Chrystal Tyson
Bought a truck for $10,000 that has been falling apart since we got it. Returned it to them to fix the problems over and over and over or replace the truck! Each time was insulted by the owner as if we didn’t know what we were talking about. Since then we have spent $6,000 in repairs and are looking to finally just get rid of it. It’s not worth it. They barely dodged the law with time, we truly wish we never went through them in the first place. Don’t waste your time and energy with this business. Take your business elsewhere if you respect yourself and don’t want to lose all of your money.
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July 2014 by do ma
We recently were looking for a car for our daughter in the Carson City area and we found a great little Volkswagen with low miles and in great shape at Carson Servicenter. We have been using them as our mechanics for many years and we couldn't be any happier with the service and quality of the cars this guys sell. Zoli ,in charge of the car sales gave us a great deal ,they inspected everything on the car before selling it to us and they had no problem fixing the few little things we requested. We would recommend them to anyone local