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April 2024 by Kelsea Riley
Terrible company I’m out of propane currently and submitted the request over a week ago no heat with 25 degree weather this weekend and a two week old baby in the home !!! Managers keep saying they will call me back that was at 9:55 this morning it’s almost 1 pm. Terrible customer service . No follow up or follow through .. hope my pipes don’t freeze
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March 2024 by Reed Williams
I've been a customer for 25 years and have never had to worry about our propane level. The tank is refilled as needed without any effort required by me.
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March 2024 by Mark Burdett
Thank you for opening and closing the gate
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January 2024 by Cyndee Mc Gee
Worst customer service I ever had
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January 2024 by Barbara Kampstra
Totally pleased with service—like that the company is able to keep track of the fuel. Tech was very pleasant, explained/answered questions. Easier to reach someone by phone than in the past. Am older so nice to feel confident about home heating. Thank you. Barbara K.
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December 2023 by cindy hunt
Cause u won’t come and get yur tank in VC. 54 c st
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December 2023 by Jeffrey Joyce
We had a leak. It took more than 6 weeks to resolve the issues, with an ultimate tank replacement. We were promised a no cost replacement, that was a lie! We have been waiting for more than 6 months for an electronic monitor for refill levels. It has been promised to be installed several times, still waiting! If you can avoid Amerigas, do so! They spend a lot of money doing customer service surveys, that money would be better spent, actually doing what they say & providing "CUSTOMER SERVICE"!
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December 2023 by Becky Barnett
Excellent professional and friendly service. Our driveway is difficult to enter and the driver worked until he got the truck close enough and stretched the hose to fill out tank.
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August 2023 by Mike Strutzel
Previously answered survey 5*. After the call 2 major problems. The service call was routed back to the local tech that said I had to go to the call center as he no longer can change telemetry units which are all serviced and installed by 3rd party. Told to expect tech at 8am as it was 1st avail appt. Stayed for 2hrs before leaving but called call center again to get update on arrival. Wasted another 10 min and received no update. Now starting all over after wasting hours.
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July 2023 by Blain R.
Terrible company. They attempted delivery to my old address TWICE before finding my real address (they've delivered here before). After filling they tacked $30 onto the bill for "fees" which they didn't disclose beforehand. When I called customer service the person was very rude and my request was denied. Will never use them again and will advise everyone I know to not use them.
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June 2023 by Technic.Djphail
My gas was left empty for weeks, on two different occasions, I had to call multiple times just to get a delivery.
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April 2023 by Kathy Miner
You left a ticket at my door for my neighbors tank. I’ll have to watch closely and see if I get billed for their propane.
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March 2023 by Ruben Zepeda
This company is a good example of how customer service and business procedures should not be handled. They have customer service reps out of the country, not familiar with local needs, they don't follow their own procedures, they champion "delay and deny"-They are late to deliver and quick to send bills.-They love to increase the price before delivering gas.-Their business model is bait and switch.-They will let you run out of gas and then tag a fee for $199.00 because you ran out of gas and they must do check (for my own safety) guess what, last time the driver told me that he did not have time to do a check but charged me the $199.00 regardless.By far this is the worst gas company in the area.STAY AWAY!!!!!
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March 2023 by Christy Mcdougal
Terrible company. Terrible customer service. We are out of propane after they failed to fill us on a regularly scheduled fill, and I have been trying to get an emergency fill for over 24 hours. 6 phone calls in and hours spent on hold have given us literally no answers or results. I will be cancelling my account once I can speak to a real person
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March 2023 by Teresa Schriewer
Your slogan should be “keep promising -never deliver”