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January 2024 by George Smith
I called up Meghan for the store as we had left something at a nearby hotel and flown back to Georgia. She picked it up and mailed it back to us. What great service ! Go Meghan !
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December 2023 by tivadu
I’m helping my mom out with this review as she just noticed the negative reviews posted for her favorite UPS Store, but didn’t know how to submit her own review. Our family has been using this location for years without issue. Furthermore we patron the place regularly due to the kind and respectful staff who are willing to work with us on all our needs. As a special callout from my mom, she wanted to note that Lacy has been excellent to work with. It’s clear that the individuals who made the negative connotation like to drive peoples names into the ground and hurt their careers rather than give honest critiques which will help individuals improve in their positions moving forward.LACY, KEEP UP THE GREAT WORK! AND TO ALL THE OTHERS AT THE STORE, YOU KEEP BEING AMAZING TOO! WE WILL CONTINUE TO USE YOUR SERVICES BECAUSE YOU ARE ALL AWESOME! THANK YOU!
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December 2023 by T C
Lacy gets 0 stars, UPS gets 1 star. Worst UPS store in Nevada, worth the drive into Henderson just to avoid dealing with Lacy. Selling our UPS stock today
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October 2023 by Mtn Yoda
I try to avoid them at all cost however with returns I am, in most cases stuck with UPS. They are ridiculously expensive. I am shipping/returning $45 in parts weighing less than half a pound yet spending $16.00 to do so. I am ripped off at every turn in this expensive life. It’s October 2023 and it’s only getting worse. Customer service is fine but nothing is worth the price I just paid to return pieces of plastic. What a joke… UPS, two thumbs way down… choose another carrier, one that won’t rip you off.
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July 2023 by Michelle Vestal-Linder
Love the convenience of this UPS location. Easy in and out and quick too.
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April 2023 by Annette Yarusso
Always have attitudes. For a small town where everyone is friendly it is a shock how unfriendly they can be. We give up we will travel into Henderson for ups business
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March 2023 by Robert D
Staff treats me well whenever I go in and are helpful when I need help with something.
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March 2023 by JL Knapp
We do a lot of business here and everyone has been amazing.Recently my autistic brother was involved in a scamming scheme and sent over a large amount of money to an individual. I spoke with Jake and explained the situation. Jake explained the check was already picked up and he called the UPS driver right away, then followed up and called me back to let me know he was able to get the check returned to us, before the scammer ever got to it. Not to mention this was minutes away from their end of business. I really appreciated the care in the matter he took and didn’t blow the situation off. Jake truly is appreciated by our family.
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December 2022 by Troy Patrick F.
Primarily use for Amazon returns and Notaries, always fast, friendly in and out but personable. If you're in BC, you need a place to ship or handle office needs, this place does it all.
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December 2022 by RaH Hall
Best place in Boulder City NV to ship from or to even great staff and many services provided by them as well
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August 2022 by Chris Newcomb
We had to get an apostille stamp from Carson City. We did a self-addressed overnight envelope to return the document to our home. The UPS Store charged us ~$40 to overnight it to Carson City and $60 to overnight it back. I asked why the difference in price and our "knowledgeable and friendly" UPS store said, "We are not owned by UPS so I don't know why." The document went to the mail room last Thursday and our "overnight" was supposed to arrive today at 10:42. Instead of using the address we provided, our local store put their address in so when it said it was delivered, I called them to find out why it wasn't at my doorstep. They once again told me they are not owned by UPS!!! I called UPS and their process is a month-long claim process but that doesn't help when I need the documents in my hand. I asked my wife to call the local store and ask for Giselle, the name of the lady who signed for delivery, and (surprise, surprise) she's at the local store and the same lady that said she couldn't help me. She had just signed for an overnight but a desperate call for "where's my overnight" help didn't register with her "knowledgeable and friendly" mind!Don't use UPS and if you do, use one in Henderson, not the Boulder City store.
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August 2022 by Chris N.
We had to get an apostille stamp from Carson City. We did a self-addressed overnight envelope to return the document to our home. The UPS Store charged us ~$40 to overnight it to Carson City and $60 to overnight it back. I asked why the difference in price and our "knowledgeable and friendly" UPS store said, "We are not owned by UPS so I don't know why." The document went to the mail room last Thursday and our "overnight" was supposed to arrive today at 10:42. Instead of using the address we provided, our local store put their address in so when I was notified that it was delivered, I called them to find out why it wasn't at my step. They once again told me they are not owned by UPS!!! I called UPS and their process is a month-long claim process but that doesn't help when I need the documents in my hand. I asked my wife to call the local store and ask for Giselle, the name of the lady who signed for delivery, and (surprise, surprise) she's at the local store and the same lady that said she couldn't help me. She had just signed for an overnight but a desperate call for "where's my overnight" help didn't register with her "knowledgeable and friendly" mind! Don't use UPS and if you do, use one in Henderson, not the Boulder City store.
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July 2022 by John Taylor
Extremely friendly and helpful staff if you have Amazon returns THIS is your place.
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July 2022 by Brett V.
Giselle is the best thing that's happened to this store. She is amazing. My wife and I both look forward to dropping off returns or shipping things because she is so helpful and nice. Highly recommended!
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June 2022 by VH G.
The branch in Boulder City has handled my special mailing needs since I moved here five years ago. Their friendly staff prints my emails for a small fee. That removes the headache of having to maintain a printer at home. Shipping specialty items like medical samples or modems to Century Link or if you need shipping boxes or other packaging, all provided by this cozy business. Service with a smile is all I've experienced here.
