Springfield Ace Hardware is a well-loved local store known for its excellent customer service and wide selection of products. Customers appreciate the top-quality plants and the store’s well-stocked shelves, which cover everything needed for home improvement and gardening projects. The staff is friendly and always ready to go the extra mile, offering quick assistance and personalized service. One customer praised how a staff member quickly found the appliance light bulbs and helped them check out within minutes. Another customer shared a memorable experience of buying a mini Green Egg for Father’s Day. Despite not having one in stock, staff went above and beyond by calling another store to hold the item and arranging for it to be delivered directly to the customer’s garage before a tight deadline, all free of charge. This level of service exceeded expectations and showcased their kindness and courtesy. The store is praised for being clean and well-maintained, though some find the aisles narrow due to overpacking, which can make browsing a bit challenging. Overall, Springfield Ace Hardware is considered a great store, conveniently located between work and home for many customers, and highly recommended for its friendly staff and helpful service.
