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August 2023 by Andrew & Olga Tomlinson
Didn't want to give a bad review, but would like if they changed the time on Google to the correct time. Went in today at 6:05 and it says they're open until 7 but they closed at 6.
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June 2022 by Terry Bartholomew
Today I went into the Seward store and Sarah helped me complete my transfer from my old phone to my new one. She was a whiz!!! Had it done within 30 minutes! Love this girl!! She was great!!!!
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April 2022 by Chris Swain
These people have been truly awesome. I am not at all technically savvy with electronics but I have felt comfortable with the purchase and support with this store. Special shout out to Mandy helping me make my purchase.
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November 2021 by Barbara Lemmon
Extremely helpful in getting my phone back to working the way I wanted it.
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January 2020 by Don V.
I was in the market for a new phone and went to the Verizon store at Easton. The store is large and well appointed. The staff is helpful. The parking is nearly non existent. I won't be using this store again. Verizon then replied saying they were sorry and they always strive to improve. The problem is the parking and nothing they can do will improve it!! Gratuitous reply!!
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December 2019 by Lacie D.
Horrible customer service. Very rude and not willing to help. Will be looking into another carrier service based on how they treat their customers. Do not go to this Verizon store!!!
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September 2019 by Jason M.
We went to upgrade our phones to the latest model and the representative that assisted us was less than helpful. She acted as if she did not want to be there and walked away while we asked a question mid-sentence stating, "I'll be right back." We ended up just walking out at that point. I would NOT recommend going to this location for an upgrade or new phone.
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September 2019 by Andrea S.
Let me start off by saying I've been a customer of. Verizon for over 10 years and part of that reason is because of the customer service. There may be only 2 stores I've come across where I was t pleased to be a customer and this is one of them. I had an appointment which I was early for and hardly no one was in the store so I was taken early. There was a guy and a girl standing there and the girl greeted me. Didn't get her name but she was a shirt brunette with glasses. Went in to ask about the xr since I am looking to upgrade my phone to either that or the iPhone 11. She showed me the phone and let me play with it for a minute (not really showing me the new features). I knew there was wireless charging so I asked the cost of it. I was surprised it was sold as an accessory but learned from another rep online that it's optional. I wanted to price that and the screen protector and asked a few more questions. Whoever waited on me was knowledgeable didn't seem friendly and if I wanted to make a purchase the. I wouldn't have. I said I'd be back to look at the 11 but instead will go to another location. Clearly if someone is going into a Verizon store they are a customer or a prospective one. Great Customer service is everything to me and I didn't feel that I got that here.
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June 2019 by Liberty L.
If you are here, definitely ask for Michael. I've had iPhone 5's since 2013 and it finally stopped running my apps well & overheating so we decided to upgrade it. Michael made sure to get us the best deals & promos possible for our account and helped us extensively with picking the right model and then with choosing a case and glass protector for the phone as well as a payment plan that worked for us. We felt very well taken care of by staff and I would recommend this location. It was a very pleasant conversation and experience.
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May 2019 by Dee Kaup
Great store with accommodating personnel. An enjoyable experience with trusted professionals.
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December 2018 by Scott Pekarek
Sell current equipment!! Not outdated discontinued equipment..
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November 2018 by Deanna S.
Went in to get a new iPhone X's max. The guy there said I could buy a bundle of a charger and a case and whatever for my phone and save money. I was so tired and just wanted to get out of there that I just said yes to whatever and I feel like he knew that. I get home and I realize he sold me the bundle of things for exactly the same price that they were separately and the charger he sold me which I didn't need because a charger comes in the box was actually a Samsung charger that doesn't work with iPhone. Anyway now I'm annoyed and I don't have time to go back there and deal with it. He was a tall thin African American man with a very long thick beard. I can't remember his name but he completely took advantage of me because I actually didn't need to buy anything extra with my phone.....especially not Samsung things that don't even go with my iPhone
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October 2018 by Tara H.
The store was very busy but I was aimed in and helped within 15 minutes. The sales associate had plenty of suggestions for my ailing iPhone 6 and then suggested a newer phone. Once the decision was made she helped me back up to my iCloud and Explained my bill. She let me know that my case and cords would no longer work on my new iPhone 8 and suggested that I purchase their deal of wireless charger, case, cord and screen protector, I could even be billed the following month. In declined knowing I would get it from Amazon. When I got home I discovered that my case did fit and did not cover the speakers and that my cords worked. Before that realization I was pretty happy with the service. I know that the sales associate makes money on sales of additional products but I don't appreciate being lied too.
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October 2018 by Kasie B.
THE WORST SERVICE MY FAMILY AND I HAVE EVER RECEIVED. My sister made an appointment for 11am today. She was ready for a upgrade. She was given the her new phone in the box and said "You're all set". We felt as though we were shooed away. We had never left a phone store with out the new phone working. We looked at each other a bit confused, but proceeded to leave because i too had a phone that i set up, so we thought we could figure it out. After leaving the store and having the new phone on for over an hour the phone STILL was not working/actively receiving texts and calls. We went back to the store where we were told that handing the boxed new phone is the "new policy" AND "some customers require more attention than my sister and i did". THAT IS ABSOLUTELY RIDICULOUS. The rep that helped us in store should have asked if we needed any help setting up the phone or if we wanted to do it at home. Come to find out there was a sim card error. HOW ON EARTH are customers going to know that if customers are shooed away w a boxed phone in hand??!? Reps in store also told us (in the beginning) that it was our fault, that we missed something during the set up phase. it was NEVER their wrong doing. The manager (Drew) is absolutely useless. He did nothing to make us feel as though we were useful customers. We asked for a credit on the account ($162) or a new phone case and screen protector (roughly $100) he said he couldn't and wouldn't do anything for us. We found that to be unacceptable, so called Verizon and talked to the customer service department. They credited the $162 back on our account. Though the credit was placed back onto the account. I have NO intention of staying with Verizon after 3 months. I was told on the phone that "Verizon was is not the cheapest, but it does have the best customer service." We found this to be absolutely laughable. We have NEVER been so dismissed and disappointed with customer service. (Mind you we both work in the customer service realm). I will not and can not recommend Verizon as a service provider or this Easton location to anyone. My mom has t-mobile, just got a new phone and had wonderful service AND it's cheaper (she walked out with a working phone).
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September 2018 by Marty S.
I arrived around dinner time and was surprised it was not that busy. I was due for an upgrade and my phone was not working right. I also wanted a new iPad. My husband owns the account, and carries over 30 phones and plans. No one greeted me nor was at the front check in, I waited, and finally some guy came up and I asked what to do. He asked for my phone number and someone would be there shortly, then left. I didn't know what to do, so I sat by the front. Eventually a girl came up and was fussing with her tablet. I had to ask for help. She took my number and asked for my name. I started to give my first name, and she said your last. So I gave my last name. She said 3 people ahead of me. Again, I had to ask what to do. She said look around we will find you. So I sAt, over 40. Minutes, and heard them call John. That's my husbands name, I looked over, they called it again and some guy went up so I figured that was him. I waited more, soon people first entering were being helped right away. I wen up and said I've been here almost an hour, what's up. She looked at her tablet and said I was already helped!!? I was in disbelief. She said you'll be next, and I said how long? She just looked at me and said she didn't know. I left, and ordered my own phone on line. That place has no order and is run by kids that have no sense of customer service. I should have been helped right away, and sincerely apologized too! And they should call people by first and last name or give numbers. By the way, not everyone on the plan has the same last name as the owner, and if you are going to call people by first name, then ask for it!
