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March 2024 by Matthew Hansen
Great service.
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March 2024 by Dœ Lœ
The quote they gave me was absolutely insane! ? ???
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March 2024 by Dave Berkenpas
You are the #1 place to go, but your AI phone system is the worst! No option to speak with a live person to get a simple question answered, a question that your AI said they're still working on. I used your services 2 years ago and need to again. Your phone system hung up on me. You're losing business with that lemon.
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March 2024 by Renee Agee
Very experienced
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January 2024 by Debbie Yunevich
They had my window done quickly and a good price
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January 2024 by rob studsdahl
A third the price as the local shop and scheduling online was super easy!
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December 2023 by Joe White
Problems....problems.....problems
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November 2023 by Matt W.
Great service. In and out in less than a hour for a chip repair. They are linked to our auto insurance so setting up a visit was simple.
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November 2023 by Alex Garcia
Had a windshield crack that started growing and was able to get in quick. Friendly staff and timely service even at the end of the day. Ended up waiting and they had nice area with drinks available. First-class service!
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October 2023 by Amanda K
We went in for a crack in our windshield that the employee was sure could be fixed, unfortunately it wasn't able to be. During this visit the service tech was nice, helpful, and honest but the office staff was very rude.We tried to schedule a time to get the windshield replaced but never heard back, and when we tried calling back apparently the person we spoke with had completely screwed up the appointment and our account so all of the information had been lost. The new person took everything down and said they would get back to us about the appointment and never called back. So the work they did seemed fine, but dealing with the office staff wasn't worth the hassle.
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October 2023 by Go Big Red
American Family recommended (would have been $20 cheaper to go to dealership, but I would have to do paperwork) this location did not completely fill the 'star' where rock hit. When I pointed it out to the technician, he said he couldn't do anything about it now. They said the manager would call me and he never even had the courtesy to do so! NEVER AGAIN!!! Avoid the LA Vista, NE location
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October 2023 by ashley lovins
DO NOT COME HERE!! We scheduled a replacement windshield in MAY and they came and replaced our windshield but did not install the molding that holds the windshield properly and it ended up randomly flying off as I was driving down the interstate a week later. We called and asked them to fix it, they said they would and they’d also replace the windshield because they couldn’t guarantee it was properly put in, so we scheduled a new appointment. We show up to the appointment and they say they can’t fix it because they need to order the part. So we make another appointment once the part comes in. The guy shows up and says he can’t fix it because it’s too hot outside. So we make another appointment. This guy shows up and says he can’t fix it because he doesn’t have the right tool. So we make another appointment at the shop this time. We go to pick it up and they added the trim but did not replace the windshield as they had originally promised, so we asked them to change it and they refused. The manager came out and said there was nothing he could do. My husband insisted he read the notes from the last techs, he read aloud “promised to replace windshield” and still refused to change it. The absolute worst experience we’ve ever had at any safelite ever. Will NEVER go back here. It’s now almost October and we’re in a worse position now than when we made the original appointment.
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August 2023 by Janet Zimmerman
We stopped by today to have a rock chip fixed on our car. Lynn at the front desk said most insurance companies will pay for this repair. She helped me find the 800 number for my insurance. I called and yes it would be covered. She had to call our insurance company back to double check the authorization for us as I had trouble with my phone service. Long story short she was so very helpful with getting our insurance claim completed. The tech soon had our windshield fixed and good as new. I would definitely recommend this office in Ralston Nebraska as they go above and beyond to help you! Thanks Lynn and staff. Jan & Dave Z.
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August 2023 by Tonya R.
Technician came to repair a pea sized chip in our windshield. During the repair the window fractured down the middle. The technicians reaction was surprising when he said that he had seen this the day before and wondered if it was due to the high temperatures. Then, realizing he was making himself look at fault, he quickly added that this was something that just happens and we would be responsible for the full replacement of the window. I just love when companies bring the fault back to the consumer. Shouldn't Safelite understand the conditions when a repair may or may not occur. I was not impressed with the customer service, nor the communication of this company. Maybe if I had been verbally informed of this risk I would not feel like I am paying for a lack of attention and an excuse. I would not recommend this company for your auto glass repair or installation.
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August 2023 by Tina B.
Did not hook back up the windshield washer hoses.. tried to call several times & the number will not take you to the local one you went to, (Ralston), it just rings & hangs up on you so had to make an extra trip to back on the way to work to have them fix it..
