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July 2023 by Floyd Benjamin Rafael
Rude no customer service.. Please go somewhere else
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June 2023 by Jack Behm
The employees were very helpful and the prices were not bad.
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November 2022 by Jason H
Check this review once I get to Vermont then we will know how this story ends. Well, that was HORRIBLE! Trailer had 2 tires tread shred off after 65 miles and brake light was always on. Took a day and a half to get it "fixed". Was charged for the extra 2 days.
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November 2022 by Larry Halterman
Very functional vehicle- good equipment as I did rent a dolly also a large dolly- rates were probably equal or better than any others and Facilities were clean or to say the truck was clean overall good experience
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November 2022 by Eric Nelson
I liked the truck rental as given.
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November 2021 by JK Degner
After a bad experience at another U-Haul, we specifically looked for one that stated that was request would be kept at that location.Avoided all shops that said ‘limited availability.’We did not want to have to pick up and drop off in the town over.On the day of- Never received and email, text or call advising of any change. Found out through the check-in process online that had the Royal street pick up info in the email, that we had to go to the other one we were avoiding once the email directed us to the online site. Called, no answer. Called the 800# and was told that I spoke with someone and got a text. I advised that was a lie, neither had happened. Had a moment- she said I needed to go to the one in the other town, I said I wanted to be able to drop it off at the original that it was ‘guaranteed’ to be at. She said I wasn’t allowed and a report would be filed if not taken back to the other towns location. FYI: this is what I was specifically looking to avoid. Anyhow, a star for the $50 refund towards the rental costs and a star because we still had a truck to use(despite the circumstance).Lesson- Might as well always choose one that says they will give you 50 bucks back, because the chances are it’s not gonna be at the location you contracted.
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November 2021 by Chris Miller
Rented a 6*12 trailer. The UHAL representative hooked up the trailer, and never explained how to unhook the trailer to my wife. I called, the guy and he said that we are not to unhook the trailer at no time once it is off the UHAL property. I asked the guy if he explained that to my wife and he said "NO". Ok, So when we are to return the trailer after hours (on a Sunday), how are we suppose to unhook a trailer? The guy was not supportive on what we were needing to do for the situation we were in when we were on the phone so I hung up on him. Remember this, these places are here for us (customers) therefore, when there is bad customer service, we should not ask for their services. There are plenty of other UHAL locations that have good service.
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November 2021 by Sarah Quinata
My husband and I had a great experience with this location! The man we worked with was very kind and very helpful! We would definitely get a U-Haul from here any day!
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November 2021 by Paul Kenyon
Friendly service. Easy after hours return. Had the truck I needed.
