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June 2024 by Charley Jackson
I bought 4 new tires and they guys were super friendly. When I left, my steering wheel would violently shake back and forth once I hot 45 mph. This didn't happen before the new tires so I went back and asked them to balance the tires again. Keep it mind they made changes to the tires weights everytime they balanced. Steering wheel still shook, and I mean to the point I felt sick. I took the car in to my mechanic to check everything out, suspension etc. Everything looked good. I took the car back to get the tires balanced 3x and it never fixed the issue.
I took it back to my mechanic and by this time the tie rods got loose. Hmmm. I ended up replacing the front tie rods, control arms, ball joints, bushings, & alignment. Now it shook at 60 mph.
Went back to sams said it has to be the tires at this point they replaced the tires for another set that cost $80 more. And the car still shook!!!
Went to Discount Tire and paid them to balance the tires. The shaking stopped.
Either their balancing machine is broke or the employees including the manager do not know how to balance tires. This turned out to be a $2600 endeavor and not to mention the time & stress. I will never get tires from Sam's club again, even if they were free.
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December 2023 by Glo RoVelez
Very inexpensive, but need more friendly attitude
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September 2023 by Chris M.
Second time I've visited this location within 9 days and both times have been a waste of my effort & time.Today the inventory of strawberries were full but every package i choose (at least 10) had MOLD!I came last week and this was the same issue. I reported this to customer service but they didn't seem too concerned. This is very unfortunate, i hope they will check their produce supplier
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June 2023 by Jeff D.
I shop at this location a lot and really like the scan and go option. My only complaint is the last 5 times I have been there they have been out of Franzia Crisp White wine. They always have 100 or so Chardonnay but zero Crisp White.
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April 2023 by Derek M.
I definitely prefer some of Costco's items over Sam's, but Sam's provides certain items that Costco doesn't provide. I've always been pleased with the meat selection, fridge meals, and their snack items. I'm really loving the fact that they have fresh lamb in stock almost always. Plus, I think their holiday gift options are better. I agree with my wife that paying through their app is much easier than having to stand in line compared to Costco. Overall this store location is nice, but getting out of the side parking can be tricky when the gas lines are crazy at times.
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April 2023 by Jenn Simmonds
If you have a set time for pickup, it should be ready by then. I am constantly waiting for my online order to be ready. Today I waited for almost an hour. It is always an issue. Please change your process because people use the pick up for it to be more time efficient and I could have gone in and grab my groceries instead of wasting my time waiting.
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March 2023 by Lesley M.
Most of the time this location is nicely stocked and easy to navigate their isles. Employees are scattered if needing assistance, but I feel like most are working the check-out lines. I feel the scan and go is what makes using this franchise a little easier compared to others. The few times I've used the restrooms they are somewhat clean but not always stocked with paper towels/toilet paper. Most times you have to get there early to grab their premade meals...especially on the weekends.
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December 2022 by Trevor Baxter
If I could leave a negative I would I just keep getting hung up on or get people that don’t know a thing. I’ll take my business elsewhere.
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September 2022 by Tina W.
I wish I would have spent the money I did on the tires here somewhere else.And also, I know staffing is not their fault, but wow if you pick this place don’t plan on getting in or getting your stuff done at a decent time. They have like one worker that is super stressed out because she is overworked. Not sure I want someone like that working on my tires. Very nice though. Not her fault.
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July 2022 by Mon M.
I've been a SAMs member for about 7 years now. What is making me consider leaving and going to Costco is that the company is putting the job on the consumer- to the max! I don't mind self checkout once in a while, but the location in Papillion keeps closing self checkout lanes and workers are telling customers that they need to download the app. There are so many places that are demanding this, not only do I have ring up my own stuff, I have to use my data, internet, and phone battery to checkout!!! I don't think so! None wants or needs anymore apps on their phones. The line for self checkout without the app is always incredibly long and SAMs should take note that people are getting fed up. Why change what is working?
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June 2022 by Dean Buttgen
I have been a Costco and Sam’s Club member for over 25 years. At one time I couldn’t tell a difference, however over the years Costco has been blowing you away. We finally had enough with the L Street location being under stocked, terrible service, and a poorly run food court. We went to the papillion location yesterday, to get lunch and pick up a few things. Food court line was back to the restrooms, only one person working behind the counter, tons of staff just standing around by the registers, and after close to a half hour of waiting we are told the ice cream machine is broken and there are no hot dogs. Frustrating! At least he was more competent than the gal on L street that said she could make us a pepperoni pizza to go, but that they were out of the ingredients to make a cheese pizza. SMH
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May 2022 by Jean Knapp
All of it except the gas station part. You need to change the traffic to coming in the opposite way. You have a lot of vehicles that the gas tank is on the opposite side. Make one row of diesel or put diesel in every row. Costco has there’s that way (every row) and traffic moves along a lot smoother & quicker. Just a suggestion. (I’ve seen people get irate over these pumps right now. It scares me that something bad is going to happen.)
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August 2021 by Joey Mills
We've been using Sam's for a while now for our tires and the membership fees have more than paid for themselves. Being able to get our tires repaired quickly, finding a location open on a Sunday while on vacation, and just in general replacing tires on a budget. Service has been top notch so far.
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July 2021 by Courtney Taylor Whitman
Notice the gentleman behind this lady? His hands are up waving. This lady in this car at sams decided to try to cut the very long line for gas. She proceeded to put her car in front of mine and cut this poor gentleman off behind her everyone was complaining about her actions it’s so uncalled for and the attendant did nothing to help the situation. Disgusting behavior of this lady. If you know her she should be very ashamed of herself! How embarrassing.
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June 2021 by Darcy B.
If you love buying stuff in bulk this is the place for you. Always a great selection of clothes and seasonal kids stuff as well.
