-
March 2024 by Andrew C.
First time taking our cat here just get her nails trimmed. After just sitting down to wait, the groomer comes out to me with the cat still inside the carrier. She tells me, "She won't let me get her out of the carrier". So, I put the carrier on the bench, unzip it, and take the cat out. The groomer says, "Oh no, she won't let me take her out. I have to be able to get her out of the carrier, trim her claws, then put her back." I have taken this cat to other groomers to get her nails trimmed. NEVER had a problem. The cat is small and docile. The groomer just said, "Sorry, we can't do it." in a snide tone, and then quickly left. If you have any experience grooming cats, craw trimming should be a no-brainer. I was hoping to have PetSmart as our regular place for nail trimming and grooming, but after this negative experience, we won't waste our time there.
-
February 2024 by Aline Fouche
The beta fish were in terrible condition. I was there to purchase cat food. My sister went to look at the fish and described to me with alarm how miserable the fish appeared. I told her she could tell the pet smart associate about it, but when she did, the associate rudely dismissed her, saying, "yeah no, the fish aren't miserable. They're fine." I told my sister she could show me what she saw before we left, and I was disturbed. I've attached proof of only two cases, but one of the fishes were clearly dead and the other was being kept in filthy water. There were others, too with yellowed, opaque water, ones struggling to swim, rotating about sideways, others just on their sides at the bottom of the bowl. I get it. To many, it's just a fish. But this is cruel and honestly torturous. This needs to be resolved.
-
February 2024 by Jerome Duplantis
Jenna was amazing as always taking great care of our girl Sassy. She always does an amzing grooming job with her. Jenna's attitude, courteousness and professionlism are outstanding.
-
February 2024 by Sebastian B.
The staff here is very friendly and the store sure is kept up and clean. All the shelves are stocked as well. We didn't buy anything today but just had some time and decided to take our 20 month old to go look around. He had a great time by the way lol.
-
December 2023 by samantha bitz
Love this tank set its a 10 gallon high. Cuz I had a small place to put it comes with everything heater filter thermometer, you just add the fish and decorations and gravel. It's got to feed hole at the top. Got a space between the filter and the hood for any kind of Airline or power lines you need to put through to plug it in. I ordered it and it came the same day which is always nice. I did add real plants this time after that picture was taken because my silk plants I think were killing my algae eaters . they were getting silk stuck in their body because of their tiny teeth that eat the algae was picking up pieces of silk. So far so good no fish have died no fish got sick.. I started out with two fish I had in a 5 gallon and then I upgraded and added about another four to five fish...most nano fish and fish smaller than 1.5 ". I believe it's called a Fascinate column hexagon tank if you're looking for it, but its square! Lol.
-
December 2023 by Scott Edmonds
Unfortunately, online shopping has hurt these brick & mortar establishments, which ultimately hurts their customers. It’s unfortunate, but the retail world is changing fast.
-
November 2023 by Vaeda Smith
don't buy their animals without doing research on your own, the employees know nothing about rodent or reptile animal care
-
September 2023 by Heidi Pesarchick
I went to Petsmart in Papillion today to exchange some dog food I purchased. When I got there I discovered I had a flat tire. One of the employees saw it as well and was quick to come over and offer assistance. He told me to go ahead into the store where it was cooler.and do what I needed and he would deal with my tire. Exchanging the food was very easy and when I came back out he had my spare tire on my cat. It's not every day you get that kind of service. I really appreciated it.
-
September 2023 by Deborah Williams
The groomers always do a great job and listen to what you would like to have done. I just wish they would cut her nails a little shorter because it doesn't look like they cut them this time. Little upset about that
-
July 2023 by Lavender Gee
Jeanine the pet trainer is so knowledgeable, she helped me get a harness and leash that would better fit my puppies needs. Everybody there is just so friendly, even the customers. I also use the banfield at the back of the store, also feel very welcomed every time I am in there
-
July 2023 by Gio
Cordial staff...product is available...clean facility good parking and they match prices ...what more could you ask for in a pet store.
-
July 2023 by Ciara B.
Noticed that my dogs ears were starting to get kind of dirty so I wanted to get his ears flushed or cleaned, and I don't know exactly how to do it. I saw that petsmart was offering a service for puppies that included a bath along with nail trim and ear flushing, so I saw that as a plus since I've been having trouble clipping his nails due to his nails being black and I'm afraid of clipping him. I brought him in today expecting to receive the services that was advertised online. However, when I went to go pick him up he look cleaned first glance, until I look into his ears and noticed they were basically untouched. I went back in the salon and asked if they cleaned his ears and the lady said she "just wiped them", which I found to be untrue since they literally looked untouched. I would've been ok if she was just like "oh, I forgot let me fix them", but she sat there and lied to me about cleaning my dogs ears. I was pretty upset because my reason of booking this appointment was to get my dogs ears cleaned and they couldn't even do that. I just wish they didn't advertise it as part of the puppy wash, then maybe I can understand why I didn't get done. It just seems like instead of actually taking their time and doing the services that is advertised, they are just rushing to get to the next dog without completing the full service. I WILL NOT BE COMING BACK AGAIN!!!
-
July 2023 by Saiesha GRN
This is one stop shop for the pets. A world full of products that the pets need, may it be food, treats, fancy accessories, toys, dresses for all seasons and special occasions (like the pet's birthday), health care products, bath & bedding, they are all here in abundance. So tough to choose from.Would highly recommend!
-
July 2023 by Aly Pyle
The cashier I usually get is always so friendly! She is a great asset to your company. Long brown hair and glasses! I love her!!
-
July 2023 by Robin Menck
They had what I needed but the service leaves something to be desired. I had my dog with me and had multiple staff members in aisles near me, either stocking things or talking to one another. Not a single person talked to or made eye contact with me or my dog. I felt like I was in their way and at one point, had to leave the aisle and go down a different one because the staff person was blocking the aisle and ignoring me. I think I will stick to Pet Supplies Plus, where they know my dog by name and use Chewy for the supplement she needs that Pet Supplies doesn't carry instead of going to this Petsmart.
