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November 2023 by Joyce Presler
I am elderly, 80 years old. The person who helped my open the account was great - but getting through to her took some time. Now, I think I saw an email that tell me to let you know about small withdrawals from my checking - which I saw today - in the amount either 14 or1 18 cents and the 2nd one was 40 cents - but I don't know who or where to send this information. Could you do a little more to help us untechy older clients navigate through these processes.
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November 2023 by mike norris
Exceptional customer service, best rates, easy process; great app to to online banking
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October 2023 by Gilda
The representative on the phone was so helpful and extremely polite .
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August 2023 by Elliot Jackson
PenFed truly are loyal to their customers.
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August 2023 by Sharrie Chang
Excellent customer service representativeGreat products and services
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August 2023 by Bani 1118
I really enjoy this bank and their credit cards and customer service. Their good card is amazing. 0 apr for 15 months.
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July 2023 by Pam Barnes
Ease in signing up online for membership (user friendly). I later had to call with additional questions, and the reps met and exceeded my expectations. They were very friendly, knowledgeable, and efficient.
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July 2023 by Macndcva
Great staff and competitive rates
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August 2022 by Mike T
PenFed Credit Union was fast and easy less then on month had my loan completed. Bank of America to 5 month finally I had had enough.Thank you Pen fast and easy.
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August 2022 by Wilfredo Rivera
car loan rate better through other institutions. PenFed offer 2.39% if sale is not true car value. I found better competitive offer (1.89)%) thru other institution that I no need to buy thru True Car Value.
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August 2022 by Jill Wolpert
After online application for a CD said there was a problem with the application and I was referred to a number to call, the agent set up a second duplicated CD. When this was discovered there was no effort on PenFed's part to resolve this. I was expected to deal with the linked bank account on my own for any overdraft fees. Also, two promised call backs set up through online chat for specific times were more than 30 minutes delayed
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August 2022 by Debra Ester-Heindel
Great customer service. Everyone is very professional and very helpful. They answer all questions and make sure you are comfortable with the answers. I DEFINITELY recommend Pen- Fed Credit Union and have already passed my experience to my family and friends. EXCEPTIONAL ?!!!
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August 2022 by Hector Gutierrez
Good application process and fast response from Web page through mail relating my application details. Very easy to apply for a car loan.This was my first experience Excellent
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August 2022 by Alan Glover Jr.
We've used PenFed (formerly Pentagon FCU) EXCLUSIVELY for all our auto & personal loans for the past 20 years! We wouldn't consider using any other institution. Great staff, competitive rates and accommodating to almost any request. PenFed is the standard by which we judge every other financial institution!
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August 2022 by Nancy Osborne
This used to be a great credit union. We are long time customers. However, they have changed their system so that young college age students are mired in their ridiculous system. The current system works only for people who have established incomes and accounts. It is a poor choice for helping twenty somethings develop good financial habits.
