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September 2024 by Nancy Cesario
Fixed my tire.Hooray! Barley was happy about it too!!!
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July 2024 by Beverly C.
Recommended by a friend to take my car here, the initial visit went well. Cost 800. To fix oil pressure sensor, oil change and something else I don't remember. I was told I would need to start looking for a new car as my engine would probably end up going out they found metal shavings in the oil which it probably got into the motor. I said well how long do you think I have, he said at least six months definitely by winter.... okay well low and behold, not even two weeks later car dies (out of town) had it towed back to Genes yep the engine blew. so obviously couldn't afford to put 10 grand in for a new engine, so I'd have to figure out what to do with the car. They did charged me for a diagnostic fee which I think is kind of crap because they already knew what was wrong with it. Even once they figured out which the car wouldn't start at all so how do you do a diagnostic on a car? You can't even get started ?! they could've waived that fee but oh heck no, not a chance.. Out to make money, it's a business I get it. But even try talking to these people is a joke, Absolutely no personality from the staff, especially Nicole, WOW she needs to take some of that money they charge and buy a personality! I personally DO NOT recommend this shop for that reason alone, very difficult to work with and they definitely do not care about customers.
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July 2024 by Jon Hood
We take are vehicles here and have had a good experience.
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June 2024 by Jacob Hausman
The only place I trust to do work on my vehicles without screwing me over. I've taken my jeep and corvette in for service and performance parts. My jeep I got a second opinion and they saved me tons of money and earned my trust. My Corvette they did some custom exhaust work, lighting, and more. Most people in the area wouldn't touch it but they worked with me and earn my business for years to come.
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May 2024 by Jack Richardson
Love this place, good honest people. After taking my vehicle to a couple other shops in town and being massively let down. Something as simple as an alignment was impossible at two other shops and I was just given excuses. Gene’s Automotive had the job done in no time, and talking with the tech that did the work he clearly knew his stuff and explained everything perfectly. After that I decided to bring my other vehicle to them that I had been having issues with for a long time, they did excellent troubleshooting and worked with me on what to do since I had installed new factory parts that seemed to be failing, along with other parts that were contributing to the problem. All in all I would tell anyone this is a place you can trust! And I look forward to doing business with them again in the future!
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April 2024 by Jared Winkler
Gene’s is always a good place. They have helped me out with many car issues over the years. They have been quick to get me in and fair on pricing.
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March 2024 by Silvia Bradley
Great service!!
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December 2023 by Jordan Campbell
No weekend hours and they close incredibly early at 5pm so if you can’t pay up Friday by close they’re going to keep your vehicle over the weekend.
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December 2023 by Jordan C.
$165 diagnostic fee to basically tell me they couldn't recommend fixing anything to do with the codes on the vehicle, fine I paid that on my personal account. This was a business vehicle so for the oil and brake service I asked for (because I already knew it needed it) I needed to get the business card information. They waited 10 minutes after close (which is incredibly early, most people don't even get off work until 5) and sent me out the door, knowing my phone was at 2% battery and in below freezing temps. I had the payment info 5 minutes later but it was too late. Again, fine, I can deal with that. What I can't deal with is this company stating I can't pick up my vehicle until I pay my balance and then not providing me an opportunity to do so on a Saturday (the next morning) or a Sunday. I can't go 2 days without a vehicle. I just need to pay my balance and pickup my Tahoe. Now I have a 6 hour drive that I most likely won't be able to make this weekend. I'm sure the work itself is great, the customer service is lacking.
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November 2023 by Gavin A.
they charged my mom $165 as a diagnostic fee. I had found the exact problem within 10 minutes, before it was even taken to the shop. 165 dollars is absurd! midlands auto does diagnostics for free!
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October 2023 by Amber t.
First time coming here as my car randomly went out on me at 9pm. Had my insurance tow my car to Gene's as they were recommended by a few others but because it was after hours i wasn't able to call and make and appointment first. They got me in first thing the next morning, replaced my alternator, belt and battery by the end of the day! They were on the ball and that meant a lot to me as it happened to be my day off for the week. Matt and Nicole were very kind and helpful. Will definitely be going back!
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September 2023 by Rachel Fox
Since we've started bringing our vehicles to Gene's, they have been good to us. It's very difficult to find an honest car service shop and Gene's is truly a rare find.
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September 2023 by Thomas Woods
Always upfront and helpful
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July 2023 by Kylee Goff
I brought my car to Gene’s Auto Repair because it started acting up only a few days before I was supposed to take it on a 500 mile road trip. They got me in before I was supposed to leave and assured me that as long as I didn’t need a part that was on back order, they’d have the car ready for my road trip. When I took it to them they found that my car needed an idle relearn, which is a very simple procedure. They did it for me and didn’t try to sell me on anything else. I’m giving four stars instead of five because $170 for labor for a 15 minute fix with no parts involved seems a bit pricey. But they were very honest, helpful, and quick.
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July 2023 by Hannah Morrison
Gene’s has amazing customer service, they truly went above and beyond for me! They are good people who are honest and do the right thing. I would recommend them to anyone!
