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August 2024 by Jill V
Customer service at this location is horrible. They would not help and was very rude when I would ask questions. I would not recommend what so ever.
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August 2024 by James D
DO NOT REPAIR YOUR DEVICES HERE. Workers are rude, condescending, and incompetent. How dare you bother them while they get paid. Short of a lengthy rant, heed my advice and request a different repair shop.
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July 2024 by Doug Smith
Very poor customer service... I will never return to this location...the gentleman who helped me today 7/1/24 was rude and not helpful at all!
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July 2024 by Lesley Knox
I was informed by the city that I could recycle fluorescent 4’ bulbs at this location. The gentleman trying to help me was new and Erick (other worker or manager) was on the phone. Could not answer one question by the new employee. The new guy said to bring in the bulbs and I was careful bringing them in so that they would not break.
I placed them on the counter with caution. Walked away and on slid to the floor and broke. Erick came from the back with attitude about it all and could not see that it was an accident. He was not nice to me or the other employee. Rough Monday for Erick and hope his attitude turns because he lost a good amount of battery sales from me today.
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June 2024 by Nicholas Hunter
pricing was confusing, employee was rude and upset with me when i wanted online price. customer service said i have to place order for online pickup to get online price vs just showing up in store to buy the item.
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March 2024 by Tom Clabaugh
David knew the type o battery that I needed for my Terrain, described the quality of it, and installed it for me using a tool that kept all of my car's settings. Excellent!
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March 2024 by Alejandra Porter
Customer service was horrible. Honestly used to love coming here as I always had a good experience. This dude that was working today 2-27-2024 at 1:00 with glasses is the rudest person I’ve ever encountered. My brother even went inside and saw him being rude to another customer. This is ridiculous. Don’t work in customer service if you hate customers. I was a consistent customer but I’ll probably never be back. I’ll find a new place to fix my phones.
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February 2024 by Steven Zacks
Absurdly poor customer service.Purchased a replacement cell phone battery. I was told the part should arrive in 2 days, and that I would receive a phone call upon arrival. 10 days later, no phone call. I returned to the store to inquire as to whether the part had arrived. Was told it should be arriving the following day and that I would receive a phone call upon arrival. 3 weeks after purchase I call the store and am told that "the part arrived yesterday." Then, the story changes to "the part arrived a week ago and we called you." I never received a call, no voicemail left on my phone. I return to the store to have the battery installed. I ask the reason why I was never called even after following up with the store on multiple occasions. The rep at the store replies, "I don't know what to tell you." I DO know what to tell you if you're considering shopping here. Avoid like the plague.
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January 2024 by CJ Denny
This is the 7th Duracell Ultra battery purchase from BPBs. BPBs product availability, price and customer service is outstanding.
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December 2023 by John Yost
Really poor customer service. Very unprofessional.Went in to have an ipod battery changed, One clerk was sitting behind the counter on his phone feet kicked up in the air, The other employee didn't even bother to help. They said they don't change batteries in any ipod products. This is the store located in pavilion nebraska.
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December 2023 by Nathan Keever
I can see why you're not five stars snippety cashier, And the customer has to find a product himself
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October 2023 by Karin Nye
Worst customer service I have ever experienced. I had a screen repair done at another Batteries Plus while on vacation and my screen has never been quite right. Even tho I have a warranty on the repair he had his mind made up that he wasn’t gonna fix or replace it. Won’t go in the store again.
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August 2023 by Chris Dollison
Got exactly what I needed, friendly and professional service
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August 2023 by John Johnson
Very customer friendly and nice prices.
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August 2023 by Sara Anderson
Great place for iPhone screen replacement. Very quick turnaround for an appointment and the service. Professional and friendly staff.
