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September 2024 by George G
I had banked here previously and closed my account years ago because of poor service and account management. I foolishly thought about opening one again and today went in to simply change out some twenty and fifty dollar bills for singles to give to my kids for a volleyball game. They go to school in Osceola and it's the only bank in town. I didn't wanna send large bills with small children and I planned on asking the teller about opening an account while doing the transaction. Unfortunately, I was met with locked lobby doors and told via a speaker that they are unable to do business with people who don't have an account. I asked to make sure I understood correctly and was rudely interrupted and repeated the same thing twice. I didn't even bother asking to open an account. What bank doesn't take cash to do a change transaction, and who would want to bank with such rude customer service. I understand policy but why be rude for asking. Not to mention they have no drive through, only a drive up ATM across town. Inconvenient waste of time, I remember now why I closed my account years back, and I took my money to the next town over where I normally do my banking. I would give negative stars if possible and suggest ANY other bank.
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April 2024 by Deb Berry
The customer service is fantastic! They are professional, friendly and knowledgeable. Hours have been extended on Thursday until 5:30 PM which helps people that work out of town. Thank you!
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December 2023 by Rochelle Vargus
Inconvenient hours. Literally what bank closes at 3pm on a Friday?! Asked for the hours of other Pinnacles and the lady was unable to even provide me that information. We may be in middle of nowhere but there are no other Banks really in the area. I'd rather drive a half an hour to a bank that actually cares.
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February 2023 by M X
Terrible customer service and not professional at all.
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August 2021 by James Winchester
Horrible customer service awful experience would give negative stars if possible
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October 2019 by Wondertree
Absolutely love the service and home town feel of Pinnacle Bank. Friendly staff and great customer service.
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July 2019 by Daniel Alexander
Absolutely love the service and home town feel of Pinnacle Bank. Friendly staff and great customer service.
