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September 2024 by Taylor Atwell
I typically don't post reviews for horrible customer service, but I would like to prevent others that are less informed about their vehicles to utilize mindfulness of service work. I went in for a simple oil change on my '22 F150. I received a call about 20 minutes later from Daniel M in regards to the inspection. He indicated verbatim "the technician said you need a new air filter". I advised that I just replaced the air filter and the cabin filter a month or so ago. After advising that, he instantly stumbled and said I need to go check with the technician. Bottom line, educate yourself so you don't get had by someone trying to make a sales quota by selling you something you do not require or need for your vehicle. Upon picking up my vehicle, I advised that he was less than honest with me and showed him a picture of the tape I had put on the air box. Daniel M instantly got defensive that I was calling him out for lying and said come here and look at my screen and the recommended service. I acknowledged him and thought to myself how many lie to their customers and sell them something they don't need. I hope this makes others aware of sales tactics. I hope Daniel M can offer others better service than he did me today!
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March 2024 by Ryan Pieper
Typically pretty good about getting you in. Wait times can be a bit long, but a helpful place to stop if you’re having tire problems. Normal pricing. Doesn’t try to upsell everything under the sun.
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March 2024 by Kathleen OConnor
I'm counting on these guys to keep my old Grand Marquis in good condition and running smoothly. So far, so good. They have a very competent team that love vehicles and take their jobs seriously. As long as they do right by my vehicle I'll continue to have my car serviced here.
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February 2024 by Barry Donscheski
These guys are the best. Timely service, great staff, and a free car wash coupon upon completion.
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December 2023 by Mike M.
I went there to try and get an oil change. Their website said the wait was estimated at 45 minutes. I drove in, saw the Oil change bay empty and there were three people up front by the register pretty much doing nothing. Maybe they weren't trained to do oil changes but when I tried to check in they told me it would be a 3 to 3.5 hour wait. And no, they don't take appointments. Looks to me like yet another place where the website can't be trusted and is meant as a bait and switch to get you to the store. After wasting time driving there for that long of a wait you can bet I won't be back. After reading some of the other reviews maybe i dodged a bullet.
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December 2023 by Dennis S.
Five stars for my first visit to this business! The rear axle assembly on my recently purchased 2011 Ford Crown Victoria Police Interceptor failed as I was driving it to Omaha from Las Angeles, CA. I needed a mechanic to repair or replace the assembly. Quick Lane was recommended by neighbors. I was not aware they perform major mechanical repairs. I consulted with Jason (Service Advisor) and I can't say enough good things about him. He is professional, extremely knowledgeable and I quickly developed trust in him. He assigned the diagnostic work to Jeff (Certified Technician) and they determined it would be more cost effective to replace the assembly than rebuilding the old one. The right axle seal and bearing were destroyed, and it had ring and pion gear damage. Trust, they could have easily convinced me the parking brakes needed to be replace due to oil contamination, but they cleaned the existing parts and re-installed them. That saved me a lot of money. I also had them replace the power steering pump, the seal on the old one was failing. I have the car back and everything is working perfect. I should note I spent a lot of time in the center. Every one of the guys was friendly and respectful.
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December 2023 by R H
A pleasure to work with.
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November 2023 by Matthew J
Good quick service. No hasseling about repairing something you didn't come in for.
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November 2023 by JoEll Null
My husband & I have used this location over the past few years. We took his truck in for service earlier this year and waited 2-3 hours to have an oil change performed. I just finished having my oil changed there & it took 3.5 hours. It took 2.5 hours for them to even bring it back to start working on it. I gave them another chance hoping for a different outcome and unfortunately it was the same. The employees are kind & give you a "heads up" about a longer wait, but for me, they were off by almost 2 hours from what they quoted. They need to rebrand because "quick" is absolutely NOT something you get here. I will not be returning.Service: Oil change
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June 2023 by Justin W.
Never ending problems and terrible management! I've been coming here for years and the service has just gone downhill! Came in to get new tires, oil change and cabin filter. Now I'm aware that trucks have wear parts and things need to be replaced. However after spending 2300$ the tires weren't even inflated to spec, and there was a grinding noise when I turned on the ac. Literally when I picked it up. Walked back in and asked if anyone had checked their own work? They apologized and blew out the motor and said all was good. A few days later the noise was back. When I brought (4the trip) it back to have them fix the noise I was informed that there were leaves and the motor needed to be replaced soon. How they got in there I'm not sure but I've never had this issue before. The manager was extremely rude and unprofessional. I said the noise hadn't been present when I dropped it off originally and that I had never had that issue before. He rudely raised his voice and said well it's seven years old ant that parts wear out. I will not be returning here for any future business and would suggest others not as well.
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May 2023 by Emma Vinchur
Bring car in because breaks are squeaking and don’t want it to become a bigger issue. Get report back that the breaks are fine. A week later the squeaking turns into grinding. Take the car back only to be informed that the person who inspected my breaks last time wasn’t even a certified technician - aka, someone qualified to look at one of the most important safety features of a vehicle. A half-hearted apology and a 10% discount (after being bullied into it), and new brakes/pads. Guess what? Breaks still squeaking after a week of having the car back.Service: Brakes
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April 2023 by Dan C.
I took my car to this location for an oil change and checkup. Within 6 days of this, my coolant/radiator hose and clamp failed and destroyed a 2 year old motor (which Woodhouse Hyundai put in as part of a recall). Now I'm told that they "check" the hoses but not the clamps. Called the dealership and they said that over time clamps and hoses fail, but those clamps and hoses were less than 2 years old and I assumed were checked each time I took it in for maintenance at Quick Lane. Now I'm stuck with a $12,000 bill for a car worth only $7,000 and both Quick Land and Woodhouse Hyundai are saying that it's not their fault, things just happen.
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April 2023 by Anthony T.
You try to take your car to deal approved site and they expect you to wait at least 2 hours just to get an oil change and they don't take appointments.... WowJiffy lube or Valvoline here I come!Maybe Woodhouse should change the Quick Lane name to something more fitting, because there is nothing Quick about this place
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March 2023 by M Dann
These guys are the real deal. They operate with integrity and if a mistake is made, they make it right immediately and with graciousness. They also have yummy coffee and love my dog, Lieutenant Dann
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March 2023 by Liz Gac
Fast and friendly service. No up-sell at the register, just fix what needs fixed and gets you in and out as fast as possible. These guys are my go-to for minor problems that need a quick fix done right
