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April 2024 by Chris McCormick
No wonder the score of this location is so low. My gosh. The woman I just spoke with on the phone at this branch was very rude, dismissive of my concern and just snotty. You’re in customer service , ma’am. Nobody cares “how you’ve known something to be done before.”
Listen to the customers concern and find a solution. There’s some free coaching for ya!
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June 2023 by Andrew S.
This branch is located at the far end of the Lakeside Plaza near PepperJax. The staff turnover is recognizable, and the location is important for me vs. having to drive further to Q Street or 144th and Center. The manager and banker have always been very helpful, even if it's not making a deposit. It's very rare I see long lines for the teller or bank related issues, needing a notary or opening up an additional account.
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October 2022 by Daniel Sherman
Worst bank ever! If your account gets hacked they won't do anything to recover your money.
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March 2022 by Mufrettin Sari
I like this Wells Fargo branch very much. Gemma and Cayden were really helpful, professional and friendly although I arrived there ten minutes before closing time on Friday. I deeply appreciate their effort. Thanks Gemma and Cayden.
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September 2021 by AnnaLiz T.
NO ATM OUTSIDE!
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June 2021 by Jennifer Avila Zamora
Kyle Hansen was great! I really recommend making an appointment with him if you are trying to open an account or anything! He helped me with opening a checking account and explained everything in full depth from the small details to the big ones. I personally have never been to a bank that will go the extra mile to make sure you feel confident about your options and to choose something that fits with your lifestyle! He was very friendly and had awesome customer service!
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June 2019 by M Stewart
Wells Fargo will release your financial information without your consent.
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May 2019 by Donna Dufner
Excellent service and client focused care.
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August 2018 by Kim L
The employees at this location really had no idea how to deal with an insurance claim check that had to be co-signed by WF. We already had a case # from WF's mortgage group, which should have expedited the process. The branch also did not tell us we needed to bring all of the paperwork when we called to make sure an authorized signer would be available, and were unable to find our case. 20 minutes waiting for someone to help us, and another 20 while they tried to figure it out, before we ran out of patience and left with an un-endorsed check. #notwowed
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August 2018 by Dirk Jensen
Great service. Especially the branch manager.
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June 2018 by Ray Heckert
If you trust your hard earned money to these clowns you need your head checked
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August 2017 by Kim Lehl
The employees at this location really had no idea how to deal with an insurance claim check that had to be co-signed by WF. We already had a case # from WF's mortgage group, which should have expedited the process. The branch also did not tell us we needed to bring all of the paperwork when we called to make sure an authorized signer would be available, and were unable to find our case. 20 minutes waiting for someone to help us, and another 20 while they tried to figure it out, before we ran out of patience and left with an un-endorsed check. #notwowed
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June 2017 by Chelsea N.
I'm very proud to be a Wells Fargo bank account holder. Every time I go in, I always leave happy and satisfied. The staff is really friendly and professional and the free coffee is delicious. The criteria for making sure you don't get charged a monthly fee on your account is very reasonable and do-able, unlike most banks where you have to jump through flaming hoops to avoid a monthly charge.
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May 2016 by Jan Janisch-Hanzlik
Very friendly, personable and efficient.
