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August 2024 by Lindsey Deakin
I went to this location and purchased a cream which was about $13.49. The employee entered $651.18 on the register and the charge came up as posted on my bank account. I discovered the charge two days later.
I called and spoke to various team members (manager included) and I called corporate and was told corporate would call me with more information. I was never contacted back by corporate, nor have I received an apology from anyone. Instead I was told by the manager that the charge had indeed been entered but then voided out right after by the employee. And was told to contact my bank to dispute the charge. Which contacting the bank is okay and likely procedural but corporate should have called by now out of standard courtesy and no employee should be working there if the employee continually cannot operate a register and even catch the mistakes. I have worked in retail before and I know firsthand that mistakes happen but a mistake as huge as this does make customers lose trust. And it is important to handle the aftermath of a mistake in a professional way.
I called the bank and disputed the charge and the bank employee confirmed that the charge was indeed posted, which means that the money was taken out of my account fraudulently. I provided receipts showing what happened and I received a refund.
I used to trust Walgreens wholeheartedly. But now I am afraid to buy anything more because I am thinking that I may be overcharged again.
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July 2024 by Dennis Hein
Walgreens on 132nd St is very convenient to get to. Friendly and helpful staff. They are also a FedEx depot
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June 2024 by Jeannette Maxwell
I used to love my little trips to Walgreens. I coud find all the things I needed and a lady at the cosmetics counter gave me some great tips of some of the products that were way less expensive than Von Maur. But today I went....price tags all over IF you buy two and if you use your app . I could not find the tablets I ususally buy....finally I just walked out and went to Target. Found what I needed, prices were easy to read, etc. If this is your new marketing strategy, I guess this is no longer my place.....Jeannette Maxwell
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March 2024 by Kelly Mccullough
The pharmacy customer service has gone down severely. I have had to wait for extended periods of time for prescriptions that were already ready numerous times. Today it took 16 minutes with NO other customers. The posted lunch is 1:30-2 however any time between 1-3 is a gamble. 16 minutes for 4 prescriptions ordered 2 days ago? No thanks.
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December 2023 by Jim W
I was able to go directly and and find what I needed. The one thing I did not able to locate, I was able to ask an associate and they were able to point me in exactly the right direction quickly
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October 2023 by Jacquelyn B
Lady at the pharmacy counter was rude. I'm not sure what her name was but I haven't gone back.
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October 2023 by Elizabeth B
Lady at the pharmacy counter was rude. I'm not sure what her name was but I haven't gone back.
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August 2023 by Osama Hazim
Atm out order all the time
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August 2023 by Abbey
Pharmacy staff is always extremely rude and unhelpful. I’ve had a bad experience each visit/call I’ve had with this location. Wouldn’t recommend to anyone.
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August 2023 by Michael Meyer
This pharmacy hss treated me in such a disgusting manner, theres only 2 good tech there that wont treat you like less than. After using a different pharmacy tmit only reinforced how horribly i was treated. Medications being withheld because they can hear the desperation im Your voice, never having the full prescriptions. Dont give them a good discount card, "oh well keep it on file" clearly deleted. The tone of which some speek to you its clearly discrimination. They treat you based on the medication you take.
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May 2023 by Nathan Rousseau
Absolutely a mess, will never use this pharmacy again. I couldn’t imagine that any of there KPIs at this location have ever been met.
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March 2023 by Mackenzie Billesbach
I would give 0 stars if i could. Employees here are either alouf and have no idea whats going on or are extremely rude like the manager. I came in a week ago and had a question on a item. Employee didnt know so they called up the manager who quite literally yelled at me at register store in front of other customers. Ive never been treated so rudely by anyone like that before. I hope she loses her job. You cant yell at people like that. She needs to seek help for her anger issues.
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March 2023 by Chekwon TheChef
This location has extremely bad customer service, as you can probably tell from the many other bad reviews.
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February 2023 by Mama Leaf
Tonight they gave us the wrong medication. They gave us medicine for a 66-year old women when they should have given us medication for our child. Thankfully we noticed the error, but when we returned it they tried to give us a different medication for the same wrong person! What a dangerous mistake!
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February 2023 by Lali Sanchez
Refused a return bc of the price when I bought it at a different Walgreens.. manager was so rude and unhelpful
