Walgreens

Most Recent Comments

• July 2024 by Krista Lowe
  Just got off phone with pharmacy, very rude and short. Got what I needed and then she just hung up. Been having problems with this pharmacy for the past year. Going to have to make a change going forward. I like Walgreens, just not the pharmacy. They used to be so nice and helpful, not so much any more. I know they are busy but no reason to be rude.
  
  Look at all these comments about their customer service in the pharmacy, you'd think some change would be happening! This has been going on at this location for some time now. I think some customer service classes are needed at this pharmacy.
• July 2024 by Laura Young
  Very Rude & Abrasive woman working at the Pharmacy Counter this morning when I went to pick up a prescription that was sent to Walgreens by Urgent Care. She lacks communication skills and the temperament to be working with the public, especially in the Pharmacy. I sat there waiting for my prescription listening to the way she treated people, and I was highly turned off by her attitude, and I'm not the only one. I will never return to this Pharmacy. I will definitely be changing to a Pharmacy other than Walgreens. I will drive the extra miles for kindness over this any day.
• July 2024 by Kimberly Waite
  Worst service ever. Transferred my prescriptions 6 months an ago. Not one month has gone smoothly. I’ve never seen such a lack of incompetence. They want you on auto fill but I still have to call or go in to get the ball rolling. They say they will get it filled, a week later I call to check and they never sent them through. Each month one or the other needs to be ordered. Or they aren’t paying attention and fill an old script I no longer use. This time they sent me emails plus reminders that they were ready for pick up. Drive up and after 15 mins tell me they can’t find them. Then ask me to leave the window and go wait at the back of the line again. Every month they apologize, but nothing ever changes. I just transferred to a neighborhood grocery store. I don’t care if I have to pay more. Incompetent is putting it mildly.
• June 2024 by Brittany Nissen
  After a conversation I heard tonight at this store I don’t think I’ll be back. I overheard a guy complaining about a customer to his employees on the floor by the coolers..the customer was still in the store and must of heard them talking. When he approached the man and asked for a manager he told the man he was the manger.. that’s very poor customer service no matter what was going on that’s not professional at all. You should probably wait for the customer to leave or not talk about it on your store floor. I would hate to be that individual being talked about.
  After seeing the other reviews on this page it seems to be a common issue of bad customer service.
• June 2024 by Morgan Denson
  I put in a picture order around 3-4 pm, I called at 7:30 to see if they were done and the store lead said they wouldn't be done till roughly 10 pm. As I was asking what the hold up was or how that was acceptable. He said there was maintenance being done on the printer. I was trying to ask another question and he hung up on me. Walked into Walgreens to get some answers and he was standing there talking negatively about me to his co-workers right outside the photo counter. as we were walking in we could actually hear him talking about us behind our backs. Talking bad about a customer behind their backs is awful! Especially on the floor in front of other customers. I asked to speak with manager and that I lied about what happened (I had someone with me the whole time who can corroborate). he said he was the manager (Jared is actually a lead) I asked for someone above him. He said he wouldn't be in till Monday. He then went on his break. I talked to the nice photo lady at the counter and she admitted that it was her fault they were behind and they actually didn't have any issues with the printer that it was just busy. She was very nice about it all. But now we know Jared straight out lied to me. I will be taking this to corporate in some way and will be reaching out to the manager (Brandon) first thing Monday. DO NOT SHOP HERE
• June 2024 by Nicole Aney
  If you want rude staff and bad service, this is the Walgreens for you :)
• April 2024 by Maureen McCarthy
  Do not bother to write on the "notes" section on the refill page. They don't look at the info you provide there. Call them. I lost 2 days on a refill because they didn't acknowledge the note i wrote.
• April 2024 by aalfa ford
  The customer service representative at the pharmacy was very rude while answering the phone. It is concerning that such individuals are hired to work in a pharmacy.
• March 2024 by Chris Tighe
  If I could give negative stars I would. It’s sad when you are treated like a number instead of a patient. The store staff is great! The pharm…. Whether it is big corporate or just pharmacist getting kicks on having authority idk. But if I already have to come to pick up medications for a family member, me picking up my medications 1 day before I will be completely out shouldn’t be an issue. And just get rid of the 2nd lane if it is always closed. Walgreens pharmacy is where common sense and decent humanity goes to die
• February 2024 by Jonathan Harm
  Much like the other reviews here, something strange has happened with this Walgreens. Service is terrible, pharmacists refuse to fill prescriptions and lie about the reason, even after speaking with the pharmacy manager Adam and following his directions explicitly. They stated my doctor refused the prescription which I knew to be untrue, so I had my doctor call up, and they then stated it was due to my insurance and hung up on my doctor as well! Truly insane what is going on in this location, and as others have mentioned, corporate does not care. Walgreens is not the same place that used to be, avoid at all costs. I am now a happy CVS customer!
• December 2023 by Atta Alfarra
  very bad customer services
• December 2023 by Heather
  Worst pharmacy experience ever. I am trying to get a prescription transferred from this location to another pharmacy. The other pharmacy contacted me because they could not get anyone at this pharmacy to be able to transfer the prescription. I called, they refused to transfer kept repeating that the other place had to call. I explained multiple times they had tried and couldn’t get anyone, I asked them to call the other pharmacy or fax it. They refused. The technician was absolutely rude. I have never had anyone so rude at a pharmacy before. I asked to talk to the pharmacist after she said she had 2 there ready to take the call. She put me on hold for about 10 min and then picked up the phone and hung up. Still can get my prescription transferred because they won’t answer the phone for the other pharmacy.
• December 2023 by Chanda Murali
  I opted for store pickup for my order. I got an email confirming my order was picked up, even though I never picked it up. I went to the store, but employees there were of no help. They argue that they are unaware and my order was already collected. After sometime, they fulfilled my order. How can they give away pickup orders without even verifying the ID? Maybe I should never order anything costly to pickup at this store.
• October 2023 by Nathan Gingles
  Used to be good. They have not filled my last two prescriptions on time and have not let me know they can’t fill them. They don’t answer the phone so you have to physically go stand in line just to find out they can’t fill your prescription. I’ll be changing pharmacies.
• October 2023 by Holly Born
  Waited on the phone for 36 minutes all for 10pm to hit. They actually picked up the phone and hung it up without even so much as a sorry we're closing, please call back tomorrow. My son's doctor even said they couldn't reach these people, she waited for an hour and a half. Once I get my script, I'm never coming back.