-
January 2024 by Kelso Perez
They give you coupons and when you try to use it, they do not work than they try to accuse you of using them somewhere else and even accuse you of trying to use fake coupons. The Pharmacy is a joke the techs are super rude long wait lines and they screw up your medications and refills.
-
November 2023 by Kendra Wilson
For the past year this location has really gone downhill. I went to pick up a prescription and the pharmacy cashier told me that my prescription was filled "somewhere else" and that I would have to contact my insurance to find out where. She apparently couldn't call herself and didn't ask for help from the three others working in the pharmacy at that time. I leave Walgreens and get home to call my insurance. They verify that my medicine should be ready at the location I just left. As I'm on the phone with insurance (only 15 minutes later) I get the automated call that my prescription is ready at the same place I just left. Wasted time, wasted energy, all for something that was obviously simple enough for them to figure out on site. This isn't the first mishap recently. I'll be using a different pharmacy from now on.
-
June 2023 by Lore Dorsey
When I entered this wall greens, it was very warm inside. I saw two workers, who did not look all that happy, that were running around and perspiring. I mentioned to one of the employees who helped me with a perfume that it seemed rather warm in there. She stated that they had a new policy from corporate that said they could not have the air conditioning cooler than 76°!! WHAT!!!It’s been in the 90s all week this week and the sun beats down right through the front doors! That is ridiculous Walgreens! Take care of your workers and customers or I will shop elsewhere! Very disappointed!
-
June 2023 by Anna C.
Staff was rude, complaining about their job very loudly and using profanity. I tried to ouch up a photo order and was told "Sorry lady but we don't have it and I don't do photos" even though I had the email confirmation that it was ready. Never going there again.
-
March 2023 by melody Beethan
This is the worst pharmacy ever. My husband went to pick up my son prescription and they told him they only have one. So I call them n they said oh yeah there’s two more prescription to be pick up n told me that it will be ready in 30 minutes n just hand up on me. After I waited an hours I told my husband to go pick up the prescription again n they said the only have one ready n the other will be ready by tomorrow so the next day after work we stop by to pick up. I send my husband in n they told him they have nothing for him with that name so I HaVe to go in n waited in a long line again n when I told them I’m here to pick up the prescription they said that it’s all been pick up n I was like no it’s hasn’t, we still have one more left and they were like oh the insurance won’t cover it and ask me if I still want to just buy it if the insurance didn’t cover it and I told them yes n I been waiting for them. Will not use this pharmacy or buy anything from Walgreens again!
-
February 2023 by Emely Valadez
I spoke to John by phone. He was extremely helpful in listening and providing his advice and expertise.
-
October 2022 by Mi Cho
Today, I visited the pharmacy to pick up the medication that I had refill. The insurance doesn't cover it, the lady said. So I informed her that I had already refilled it twice here and that the insurance always covered it. She began criticizing me and accusing me of being impolite to her after I told her that. I assured her that I wasn't being impolite and that all I had done was inform her that the insurance cover for me twice already when I refill it. She then said, "I can't handle you; I don't want to help you anymore." I believe that Walgreens has to start listening to what its consumers are expressing in these evaluations.
-
August 2022 by Stacy Jackson
This pharmacy was great back about 7 years ago there was a young lady my Mom spoke with on a daily basis. She was polite, and professional.
-
May 2022 by Laila Lamere
Pharmacy you always have to wait even if your prescription was sent over/called in or dropped off. I called to check to see why it's been 3 hours and my son medications wasn't ready waited on hold for an hour and 5 minutes still hadn't spoken to no one so I just hung up. They are so slow and pathetic....
-
April 2022 by Radeon Gemini
I can see why this location has 3 stars. I went in looking for an ice bag that google said this specific location carries. I did find it, took it to the register and the cashier said it was $18.99. I showed him that this location says its $7.99. He first said he didnt think it was the same item, then I showed him more detail to prove it was. So then he said I have to do curbside to get that price and told me just to do that. That is RIDICULOUS! First off I walked there because I'm legally blind so I'm not going to do curbside, I can't drive a car. And second, why would you make your customer go through the order pick up process then make them wait until the item is ready. Why wouldn't you just match your online price?? I myself work in retail and I can say without a doubt, my company would take care of the customer and not make them jump through hoops. I think Walgreens should start paying attention to what their customers are saying in these reviews. Almost all of the locations in the Omaha area are under 4 stars.
-
February 2022 by Kiana Torres
Manager is very rude and unprofessional. Active listening skills is not her strength nor is customer service. I know there’s a staffing shortage everywhere but Walgreens needs to do better with hiring. Horrible experience.
-
February 2022 by johnny waller
I guess it's the pandemic for the reasons behind poor service and lack of knowledge. I had my doctor reduce one of my daily medications from 5mg to 1mg. They text me saying they only had 5 pills available and the balance of the pills are on back order. I call them and tell them I'll just wait until they have them all to avoid several trips.This was January 4th And for what ever reason they deleted the 1mg electronic prescription and refilled the 5mg one. I need up calling the doctor to explain what had happened but it didn't matter Walgreens just refilled the 5mg which tired up the insurance when my doctor resubmitted the 1mg prescription. Anyway 5 calls later I finally got them to correct their mistake, it only took two weeks..
-
January 2022 by Kelly Potter
Literally the worst pharmacy. Rude employees. No customer service. It’s literally like someone walked in off the street and is now behind the counter with no knowledge of how ANYTHING works. They’ve given me the wrong medication. Wrong amounts. Only half of the meds. Every time you go to get a med, it’s a total roll of the dice if you’ll even come home with your med. Its the closest to my house but I’m going to switch to a further away pharmacy so I don’t have to be continually inconvenienced by how inept everyone is.
-
January 2022 by Valerie k Marion
Walgreens is always at its best !! Hats off Walgreens
-
September 2021 by Ruth Patterson
I stopped at the 72nd & Crown point location to put $5.00 on my gift card. I have done this a hundred times through the years. This is how I build up money to buy Christmas presents.Their new system sucks! The gal before me had trouble with her transaction. Then I had trouble with an EBT transaction. People behind me having trouble checking out too. Someone needed to work the bugs out of this system before it was used in the store!