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June 2024 by Barbara Taylor
We talked to Ben at this location about some questions for our service and phones. It was close to closing and he still helped us and was very knowledgeable and nice. Ben gets 5 stars for being very helpful and fantastic service.
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May 2024 by Katrina Stumpf
We had the best experience. Christina was extremely knowledgeable and sweet. We went to the main Verizon store in Fremont earlier; sat and waited for 2 hours and left (didn't get help after waiting for hours). Went to this retail shop and received the help we needed. Christina was amazing to work with. The other lady there was also very kind and helpful to the other guests that were there. I will choose this store over all others going forward.
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April 2024 by Robyn Hames
I had an amazing experience here when purchasing my daughters new phone yesterday. Highly recommend the young gentleman who was helping us yesterday.
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February 2024 by Paula Mercer
Sales rep had no knowledge of Verizon’s products or services. He had to “phone a friend” for details. On top of that, he charged a $39.99 “set up and go fee”, when he set up nothing. I called Verizon (611) after leaving the store and got the money credited to my account. STEER CLEAR OF THIS LOCATION!!
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January 2024 by Robert langenfeld
I’m writing this as I have been sitting here for 45 minutes waiting to return two phones for a discount as part of a promotional deal I already accepted. One customer was ahead of me. One employee working. This should have been a one minute interaction. They care zero about your time. Go literally anywhere else. I wish I would have.I also was charged 40 dollars a phone for them to set it up when switching phones but was never told of the charge. I would have done this myself and saved the 80 bucks on two phones had I known. I wish I could give them zero stars.
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January 2024 by Ashley Quade
Had an appointment I called and scheduled yesterday for today at 2pm. Was told to get here 15 minutes early and have now been waiting 30 minutes. Stores unlocked but no one is here. I now see a sign on the door that they are closed due to being short staffed however this was never told me when I called me yesterday to schedule the appointment. Just feel like my time has been wasted and all I wanted to do was get a new phone with Verizon. Wish I was informed this location isn't accepting appointments before I drove all the way here. Disappointed in how this played out
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December 2023 by Connie Krusinowski
Wesley answered all my questions and explained all details of my new phone, was very pleasant
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November 2023 by Lorenzow33
Customer service mediocre at best. Had two representatives attempt to help us upgrade our phone only to be sent to another location after already waiting weeks for our phone delivery & being without service for hours. Waste of time & gas. I could’ve stayed with sprint if I wanted subpar service.
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October 2023 by Jim McWilliams
Jordan was terrific. The store setup is good.
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September 2023 by Bill McCune
Needed some accessories for protecting a couple of new phones, Joshua got me everything I needed without any hassle, outstanding customer service and a genuinely nice guy. I'll head back again for anything I need in the future.
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July 2023 by Jake Lordemann
It was perfect thanks Connor
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July 2023 by Linda Sass
Both of them were very helpful
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July 2023 by Ricardo m
Make me pay for items I didn’t want like screen protection and case. Didn’t say anything just added them on for extra $200
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June 2023 by Kim Walsworth
Conner was a big help in ensuring our purchase went smoothly.He was able to answer all our questions regarding our concerns transitioning from our old phones to new ones.
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June 2023 by Señora Ort
Broke my phone and came here for a replacement. Selena was SO helpful!
